서비스 산업의 품질향상을 위한 6시그마 방법 적용
On the Application of 6 Sigma Method for Quality Improvement of Service Industry
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In the national economy, rate of service industry is going up to compare with manufacture industry. In spite of getting lots of results to be introduced 6 sigma methodology in Korea, many service companies is suffering with trial and errors. Also 6 sigma isn’t settled perfect yet. The reason for that, 6 sigma have been applied to various service without considering. Therefore, this research shows to you right practice plans for service industrial classification to check structural features and difference. So this research seeks methods for revitalization of 6 sigma methodology in service industry after checking existed research, case study for companies to be applied by 6 sigma. As the result, service industry is forecasted to contribute greatly in economic growth and employment enlargement through enlargement of service role in manufacturing industry production as well as by itself.
Abstract
In the national economy, rate of service industry is going up to compare with manufacture industry. In spite of getting lots of results to be introduced 6 sigma methodology in Korea, many service companies is suffering with trial and errors. Also 6 sigma isn’t settled perfect yet. The reason for that, 6 sigma have been applied to various service without considering. Therefore, this research shows to you right practice plans for service industrial classification to check structural features and difference. So this research seeks methods for revitalization of 6 sigma methodology in service industry after checking existed research, case study for companies to be applied by 6 sigma. As the result, service industry is forecasted to contribute greatly in economic growth and employment enlargement through enlargement of service role in manufacturing industry production as well as by itself.
참고문헌 (9)
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- 안영진, "서비스 6시그마" (2004), 박영사
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- Christopher H. Lovelock, "Classifying Services to Gain Strategic Marketing Insight", Journal of Marketing, 47, pp.12~ (1983)
- Roger W. Schmenner, "How Can Service Businesses Survive and Prosper?", Slon Management Review, 27(3), pp.25~ (1986)
- W. E. Sasser, "Management of Service Operation" (1978), Allyn and Bacon