The Efficiency of Telecenters in Social Sustainability Context: A Cambodia Case Study
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Telecenter is the most popular application of ICT4D that connects the rural and poor community to the digital world. However, in practice it meets failure more than success due to several factors including the mismatch in design and management, especially, the lack of monitoring on the progress of the project. This paper intends to contribute in telecenter research in the field of performance evaluation by establishing an assessment method from the perspective of social sustainability. Social sustainability, one of the driving forces of telecenter sustainability, can be realized when telecenter is be able to deliver community acceptance content to majority of the local population. In addition to content design, telecenters have to be efficient in their operation by minimizing the resource while maximizing the outcome. Following formative assessment approach focusing on monitoring the progress or outcome (efficiency) of the project, and within the objective of finding a set of efficient telecenters and elements contributing to the performance improvement,this study employs Data Envelopment Analysis to periodically evaluate the operation of 20 telecenters of iREACH telecenter network.
Abstract
Telecenter is the most popular application of ICT4D that connects the rural and poor community to the digital world. However, in practice it meets failure more than success due to several factors including the mismatch in design and management, especially, the lack of monitoring on the progress of the project. This paper intends to contribute in telecenter research in the field of performance evaluation by establishing an assessment method from the perspective of social sustainability. Social sustainability, one of the driving forces of telecenter sustainability, can be realized when telecenter is be able to deliver community acceptance content to majority of the local population. In addition to content design, telecenters have to be efficient in their operation by minimizing the resource while maximizing the outcome. Following formative assessment approach focusing on monitoring the progress or outcome (efficiency) of the project, and within the objective of finding a set of efficient telecenters and elements contributing to the performance improvement,this study employs Data Envelopment Analysis to periodically evaluate the operation of 20 telecenters of iREACH telecenter network.
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