상사에 대한 정서노동이 직무탈진과 직무열의에 미치는 영향: 조직지원인식의 조절효과

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참고문헌 (82)

1. 권혁기, "서비스종사원 감정노동의 표면행위와 내면행위가 감정부조화 및 직무태도에 미치는 영향", 인적자원관리연구, 18(1), pp.311~326 (2011), 한국인적자원관리학회
2. 김문숙, "정서노동과 직무관련 변수들 간 관계: 메타분석(Meta-Analysis)", 한국심리학회지: 산업 및 조직, 27(4), pp.683~717 (2014), 한국산업및조직심리학회
3. 김유선, "MBI-GS 타당도 연구", 석사, 산업심리학과 인사심리학전공, pp.2013
4. 김학수, "감정노동이 직무소진과 직무철회에 미치는 영향", 박사, 경영학과 인사조직전공, pp.2012
5. 노혜미, "정서지능과 정서노동 전략이 직무관련 태도에 미치는 영향: 개인적 성취감의 매개효과", 한국심리학회지: 산업 및 조직, 20(4), pp.529~550 (2007), 한국산업및조직심리학회
6. 박건우, "상사에 대한 정서노동의 예측변인 탐색 및 직무소진과의 관계모형 검증", 한국심리학회지: 산업 및 조직, 27(1), pp.267~290 (2014), 한국산업및조직심리학회[DOI]
7. 박상언, "감정부조화의 영향과 그 조절요인에 관한 실증연구: 직무자율성과 사회적 지원의 조절효과를 중심으로", 경영학연구, 38(2), pp.379~405 (2009), 한국경영학회
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9. 신강현, "일반직 종사자를 위한 직무 소직 척도(MBI-GS)에 대한 타당화 연구", 한국심리학회지: 산업 및 조직, 16(3), pp.1~17 (2003), 한국산업및조직심리학회
10. 신강현, "직무만족과 이직의도 예측시 직무열의의 중요성", 한국심리학회 연차학술발표대회 논문집, 1, pp.224~245 (2004)
11. 신강현, "정서노동과 직무탈진 및 직무열의 관계: 정서지능의 조절효과", 한국심리학회지: 산업 및 조직, 21(3), pp.475~491 (2008), 한국산업및조직심리학회
12. 오아라, "조직지원인식과 직장 내 일탈행동의 관계: 정서적 몰입의 매개효과와 조직기반 자긍심의 조절효과", 한국심리학회지: 산업 및 조직, 26(1), pp.119~148 (2013), 한국산업및조직심리학회
13. 신강현, "직무탈진과 직무열의의 요구-자원 모델에서 정서노동전략의 역할 - 콜센터 상담원을 대상으로 -", 한국심리학회지: 산업 및 조직, 19(4), pp.573~596 (2006), 한국산업및조직심리학회
14. 이주일, "정서노동이 체험정서, 표현정서 및 양자간 불일치에 미치는효과", 한국심리학회지 : 사회 및 성격, 13(2), pp.149~171 (1999)
15. 정지희, "표현·경험정서 차이로 평가한 정서노동의 유형 및 차별적 효과", 석사, 심리학과 심리학전공, pp.2013
16. 최우성, "콜센터 상담원의 직무탈진과 정서노동의 전후 관계 확인", 한국심리학회지: 산업 및 조직, 23(1), pp.181~200 (2010), 한국산업및조직심리학회
17. 한진환, "감정노동과 조직시민행동간 조직지원의 조절효과", 인적자원관리연구, 19(2), pp.83~102 (2012), 한국인적자원관리학회[DOI]
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