조직동료의식의 효과성 연구: 과업갈등이 팀 수행에 미치는 영향을 중심으로
The effect of Organizational Companionship on team effectiveness
0
조회
0
다운로드
2
인용
0
참고문헌
키워드
초록
본 연구는 과업갈등이 관계갈등에 영향을 미쳐 팀워크를 저해하고 팀 수행에도 부정적 영향을 미치고 있으며, 이러한 관계가 조직동료의식의 조절된 매개효과를 통해 부정적 영향을 줄일 수 있음을 밝히고자 하였다. 이를 검증하기 위해 기업의 사무직 근로자 304명이 응답한 설문지를 최종 분석에 사용하였다. 그 결과, 관계갈등이 과업갈등과 팀워크의 관계를 완전 매개하는 것으로 나타났다. 또한 조직동료의식이 높을수록 과업갈등과 팀워크의 관계에서 관계갈등의 매개효과가 줄어드는 조절된 매개효과를 확인할 수 있었다. 마지막으로, 과업갈등, 관계갈등, 팀워크 및 팀 수행이 포함된 전체 모델에서 조직동료의식의 조절된 매개효과가 팀 수행에까지 긍정적 영향을 미치고 있는 것을 확인할 수 있었다. 이러한 연구결과를 바탕으로, 본 연구의 학문적 의의 및 실무적 시사점, 그리고 제한점 및 향후 연구과제에 대해 논의하였다.
Abstract
The present study verified that organizational companionship reduces the effect of task conflict on relationship conflict, which leads to positive effect on team effectiveness indicators - teamwork and team performance. Data were collected from 304 employees using survey questionnaires. The result indicated that relationship conflict mediated the relationship between task conflict and teamwork. Also, the results showed that a moderated mediation effect of organizational companionship was significant. Specifically, the higher organizational companionship, the less mediation effect of relationship conflict. Results of structural equation modeling signified that the moderated mediation effect leads to positive effect on team performance. Lastly, implications and limitations of the results are discussed.
참고문헌 (59)
- 김병목, "팀웍과 팀웍의 결정요인에 대한 측정 도구 개발", 석사, 산업심리학, pp.2005
- 김영식, "조직동료의식(Organizational Companionship)의 개념화 및 척도개발 연구", 한국심리학회지: 산업 및 조직, 31(1), pp.1~31 (2018), 한국산업및조직심리학회[DOI]
- 김영식, "과업갈등이 관계갈등에 미치는 영향에 대한 조절효과: 관계의 질과 개인차에 따라서", 한국심리학회지: 산업 및 조직, 30(3), pp.415~441 (2017), 한국산업및조직심리학회[DOI]
- 신동희, "향상-예방 조직문화와 감성리더십이 조직갈등과 팀 수행에 미치는 효과", 석사, 인재개발학과 인재개발전공, pp.2012
- Baron, R. A., "Positive effects of conflict : A cognitive perspective", Employee Responsibilities and Rights Journal, 2, pp.25~36 (1991)
- Behfar, K. J., "The critical role of conflict resolution in teams : A close look at the links between conflict type, conflict management strategies, and team outcomes", Journal of Applied Psychology, 93(1), pp.170~188 (2008)
- Bentler, P. M., "Significance tests and goodness of fit in the analysis of covariance structures", Psychological Bulletin, 88, pp.588~606 (1980)
- Bettenhausen, K. L., "Five years of groups research : What we have learned and what needs to be addressed", Journal of Management, 17(2), pp.345~381 (1991)
- Bowlby, J., "Attachment and Loss. Vol. 1. Attachment" (1969), Basic Books
- Bradley, B. H., "When conflict helps: Integrating evidence for beneficial conflict in groups and teams under three perspectives", Group Dynamics: Theory, Research, and Practice, 19(4), pp.243~272 (2015)
- Bradley, B. H., "Reaping the benefit of task conflict in teams : The critical role of team psychological safety climate", Journal of Applied Psychology, 97(1), pp.151~158 (2012)
- Brannick, M. T., "The measurement of team process", Human Factors, 37(3), pp.641~651 (1995)
- Carmeli, A., "Learning behavior in the workplace : The role of high-quality interpersonal relationships and psychological safety", Systems Research and Behavioral Science, 26(1), pp.81~98 (2009)
- Cameli, A., "High-quality relationships, psychological safety, and learning from failures in work organizations", Journal of Organizational Behavior, 30(6), pp.709~729 (2009)
- Cohen, S. G., "What makes teams work : Group effectiveness research from the shop to the executive suite", Journal of Management, 23(3), pp.239~290 (1997)
- De Dreu, C. K. W., "APA Handbook of Industrial and Organizational Psychology, Vol 3: Maintaining, expanding, and contracting the organization", pp.461~493 (2011), American Psychology Association
- De Dreu, C. K. W., "A contingency theory of task conflict and performance in group and organizational teams", Journal of Applied Psychology, 88(4), pp.741~749 (2003)
- De Dreu, C. K. W., "Minority dissent and team innovation : The importance of participation in decision making", Journal of Applied Psychology, 86(6), pp.1191~1201 (2001)
- De Dreu, C. K. W., "The possessive self as a barrier to conflict resolution : Effects of mere ownership, process, accountability, and self-concept clarity on competitive congnitions and behavior", Journal of Personality and Social Psychology, 89, pp.345~357 (2005)
- de Wit, F, R, C., "The paradox of intragroup conflict : A meta-analysis", Journal of Applied Psychology, 86(6), pp.1191~1201 (2012)
- de Wit, F, R, C., "Task conflict, information processing, and decision-making : The damaging effect of relationship conflict", Organizational Behavior and Human Decision Processes, 122(2), pp.177~189 (2013)
- Dickinson, T. L., "Team performance assessment and measurement: Theory, methods, and applications", pp.19~43 (1997), Erlbaum
- Gladstein, D. L., "Groups in context : A model of task group effectiveness", Administrative Science Quarterly, 29(4), pp.499~517 (1984)
- Goodman, P. S., "Understanding groups in organizations", Research in Organizational Behavior, 9, pp.121~173 (1987)
- Gottman, M. T., "Minnesota Symposium on Child Psychology", pp.197~253 (1980), Erlbaum
- Guzzo, R. A., "Handbook of industrial and organizational psychology Vol 3", pp.269~313 (1992), Consulting Psychologists Press
- Greer, L. L., "Conflict transformation : A longitudinal investigation of the relationships between different types of intragroup conflict and the moderating role of conflict resolution", Small Group Research, 39(3), pp.278~302 (2008)
- Hackman, J. R., "Assessment for decision", pp.283~313 (1987), Rutgers University Press
- Harris, T. C., "Components of teamwork : Impact on evaluations of contributions to work team effectiveness", Journal of Applied Psychology, 27(19), pp.1694~1715 (1997)
- Heider, F., "The psychology of interpersonal relations" (1958), Wiley
- Hoegl, M., "Teamwork quality and the success of innovative projects : A theoretical concept and empirical evidence", Organization Sciences, 12(4), pp.435~449 (2001)
- Hu, L. T., "Cutoff criteria for fit indexes in covariance structure analysis : Conventional criteria versus new alternatives", Structural Equation Modeling, 6(1), pp.1~55 (1999)
- Janssen, O., "How task and person conflict shape the role of positive interdependence in management", Journal of Management, 25(2), pp.117~142 (1999)
- Jehn, K. A., "A multimethod examination of the benefits and detriments of intragroup conflict", Administrative Science Quarterly, 40(2), pp.256~282 (1995)
- Jehn, K. A., "Intragroup conflict in organizations : A contingency perspective on the conflict-outcome relationship", Research in Organizational Behavior, 25, pp.187~242 (2003)
- Jehn, K. A., "The dynamic of conflict: A longitudinal study of intragroup conflict and group performance", Manuscript submitted for publication, University of Pennsylvania, ~ (1997)
- Kahn, W. A., "Psychological conditions of personal engagement and disengagement at work", Academy of Management Journal, 33(4), pp.692~724 (1990)
- Katzenbach, J. R., "Harvard Business Review on Teams That Succeed", pp.1~26 (2004), Harvard Business School Publishing
- Liden, R. C., "An Examination of the mediating role of psychological empowerment on the relations between the empowerment on the relationships, and work outcomes", Journal of Applied Psychology, 85(3), pp.407~416 (2000)
- Marks, M. A., "A temporally based framework and taxonomy of team processes", Academy of management Review, 26(3), pp.356~376 (2001)
- Markus, H. R., "A collective fear of the collective : Implications for selves and theories", Personality and Social Psychology Bulletin, 20, pp.568~579 (1994)
- McGrath, J. E., "Social Psychology: A Brief introduction" (1964), Rinehart and Winston
- O'Neill, T. A., "Examining the"pros"and"Cons"of team conflict : A team-level meta-analysis of task, relationship, and process conflict", Human Performance, 26(3), pp.236~260 (2013)
- O'Neill, T. A., "Optimizing team conflict dynamics for high performance teamwork", Human Resource Management Review
- Pelled, L. H., "Demographic diversity, conflict, and work group outcomes : An intervening process theory", Organization Science, 7, pp.615~631 (1996)
- Pondy, L. R., "Varieties of organizational conflict", Administrative Science Quarterly, 14, pp.499~506 (1969)
- Potter, J., "The psychology of the social", pp.138~155 (1998), Cambridge University Press
- Prus, R., "Symbolic interaction and ethnographic research" (1996), Satate University of New York Press
- Reicher, S., "The self in European and North American culture: Development and processes", pp.277~290 (1995), Kluwer
- Rispens, S., "The influence of conflict issue importance on the co-occurance of task and relationship conflict in teams", Applied Psychology : An International Review, 61(3), pp.349~367 (2012)
- Sampson, E. E., "Celebrating the other: A dialogic account of human nature" (1993), Westview Press
- Schlenker, B. R., "The Self in social life", pp.65~99 (1985), McGraw-Hill
- Simons, T, L., "Task conflict and relationship conflict in top management teams : The pivotal role of intragroup trust", Journal of Applied Psychology, 85(1), pp.102~111 (2000)
- Steele, C. M., "Advanced in experimental social psychology Vol. 21", pp.261~302 (1988), Academic Press
- Sundstrom, E., "Work group: From the Hawthorne studies to work teams of the 1990s and beyond", Group Dynamics: Theory, Research, and Practice, 4(1), pp.44~67 (2000)
- Swann, W. B., "Identity negotiation : where two roads meet", Journal of personality and social psychology, 53(6), pp.1038~1051 (1987)
- Torrance, E. P., "Group decision making and disagreement", Social Forces, 35, pp.314~318 (1957)
- Wall, J. A., "Conflict and its management", Journal of Management, 21(3), pp.515~558 (1995)
- Yang, J., "Decoupling task and relationship conflict : The role of intragroup emotional processing", Journal of Organizational Behavior, 25(5), pp.589~605 (2004)
