마음챙김이 직무탈진에 미치는 영향: 두 가지 감정노동 전략의 차별적 매개효과
The Effects of Mindfulness on Burnout: Differential Mediating Effects of Two Emotional Labor Strategies
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초록
본 연구의 목적은 근로자의 직무탈진에 대해 마음챙김이 두 가지 감정노동 전략을 통해 어떻게 효과를 미치는지 알아보는 데 있다. 이를 위해 돌봄 종사자 235명에 대한 설문조사 자료를 기초로 마음챙김과 직무탈진의 관계에서 표면행동과 내면행동의 병렬 매개효과를 검증하였다. 분석결과, 마음챙김은 직무탈진을 감소시키는 직접효과뿐만 아니라, 내면행동을 증가시키고 표면행동을 감소시키는 차별적인 매개를 통한 간접 효과도 나타났다. 마음챙김이 직무탈진을 감소시키는 과정에서 내면행동 증가보다 표면행동 감소가 더 크게 영향을 미치는 것으로 나타났다. 마음챙김의 주의요소와 태도요소가 두 가지 감정노동 전략과 직무탈진에 미치는 각각의 영향력을 확인하여 마음챙김 명상훈련을 위한 제안점과 향후 연구방향에 관하여 논의하였다.
Abstract
The purpose of this study is to test how emotional labor is affected by the tow emotional labor strategies for burnout. To do this, the parallel mediating effects of surface acting and deep acting are verified in relation to mindfulness and burnout on survey data of 235 care-givers. The result shows that not only direct effects of mindfulness reducing burnout, but also indirect effects through differential mediation to increase deep acting and reduce surface acting. While mindfulness is reducing the burnout, the decrease in surface acting is found to have a greater effect than the increase in deep acting. In addition, we examine the relative influence of attention and attitude factors of mindfulness on the emotional labor strategies and burnout, and discuss the proposal for mindfulness meditation training and future research directions.
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