Human DISASTER: The Personnel System of the Security Organization in Republic of KOREA Casinos

Abstract

The casino business in Korea developed by the spread of the desire of the people in leisure through economic development and progress of the level of income, and since the end of the 1990s, it started in Gangwondo for the development of the closed mine areas with the lead of the Korean government, and ‘Gangwon Land’ was the first exclusive casino for the locals and has developed through the different kinds of support from the government. Recently the casino businesses in the world are changing from simple gambling into Total Entertainment by joining resorts, theme parks and conventions and the safety measures of customers are being treated as very important. Meanwhile, the Korean government also approved installing more tables and slot machines within the casinos and announced expansions of the business and continuous investments so the scale is looking to be even more expanded in the future. Also, the casino business has become enlarged and specialized and has brought changes to the organization managements as well. But in these organization managements, the ability of the people is being evaluated most importantly and the business competitions today are focused on securing human resources and the utilization of the talented people. But until a recent date, the expansion of the Korean casino market has increased to various kinds of incidents and accidents and the focus is on the role of the security employees. Until now the casino related studies that were announced in Korea are marketing, job satisfaction and turnover intentions, and Bong-juKim(2014), who is the representative of the advanced research in this topic, stated that the job stress can be controlled through the fairness of the personal appraisals systems for casino employees. But it is hard to see this study related to the personnel system of the security organization of casinos. Therefore this study aims on the personnel system of security management of casinos through interviews with the security employees in casinos. To accomplish this study, qualitative methods were used for this exploratory topic and from April 2015 to September 2015, about 5 months, 15 employees each in Seoul and Busan in Korea, of more than 5 years of experience were interviewed. Research results of the crisis of the personnel system of Korean casino security organizations are as below. First, the problem was the recruitment of temporary positions of casino security employees brought a fall to the business specialty and responsibility. Second, the personnel management of the casino security organizations didn’t have good circulation so it turned out that the personnel congestion was excessive. Third, through the expanding portion of the service business on casino security employees, they cannot concentrate on their security tasks and this was leading to the absence of employees of specialization in security. Fourth, due to the lack of casino security employees the declination of the ability to react on crisis situations was being caused. Currently there are about 2000 enterprises in the casino business all over the world and the numbers are increasing in Korea as well. Therefore based on the research results, the maintenance of the relations act through policy proposals are hoped for.