QFD모델을 이용한 도시물류개선시스템의 구축 및 평가에 관한 연구

Abstract

Urban Logistics can be defined as any physical distribution that is attained in cities or their vicinities in logistics activities. It has played an important role in urban economy that involves the high density of activation in political, economic and social activities. Thus, an inefficient logistics system will obstruct the appropriate development of industrial activities, increase logistics cost, and eventually weaken the urban competitiveness. In this viewpoint, it is required to make every effort to establish and maintain and improve the evaluation system of urban logistics in order to construct a better system and make efficient improvement and maintenance of the established system. The purpose of this study is to establish the evaluation system of improving urban logistics using the QFD(Quality Function Deployment) model which can help to grasp the improving degree of realizing the system conforming to the relationship between all the processes involved. At the first stage, the established system through the QFD method will be used to evaluate the level of urban logistics in Incheon District. The second stage is to investigate the important components that can make prompt improvement of urban logistics. Then, the sensitivity analysis is to be performed and the degree of improving urban logistics will be presented according to the rising degree of the relevant components.