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항만관련 사업체와 해운선사의 조직간 관계특성이 신뢰와 몰입 및 조직성과에 미치는 영향

A Study on the Effect of Relational Characteristics between Shipping Companies and Port-related Companies on Trust, Commitment and Organizational Performance

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키워드

주제분류해상운송학

초록

이 연구는 해운서비스 네트워크상의 해운선사와 항만관련사업체들의 상호 형성 관계를 고찰하고 해운선사와 항만관련사업체와의 관계특성을 규명하여 이러한 관계특성이 양자 사이의 신뢰와 몰입 등에 미치는 영향과 이에 따른 거래만족 및 조직성과와의 관계를 실증분석해 보고자 하였다. 서비스 네트워크와 서비스 네트워크상의 조직간 관계특성에 대한 기존의 연구를 고찰하고, 해운선사와 항만관련사업체의 거래관계를 분석한 결과 조직간 관계특성 요인으로 공유가치, 정보공유, 기회주의 행동, 거래공정성, 관계지향성 등의 5가지 요인을 도출하였다. 실증분석 결과 정보공유, 거래공정성, 관계지향성이 해운선사에 대한 신뢰에, 공유가치, 기회주의 행동, 거래공정성, 관계지향성이 해운선사에 대한 몰입에 유의적인 영향을 미치는 것으로 나타났다. 그리고 해운선사에 대한 신뢰는 몰입에 통계적으로 유의적인 정의 영향을 미치며, 이러한 신뢰와 몰입은 해운선사와의 거래만족에 통계적으로 유의적인 영향을 미치고 있는 것으로 나타났다. 또한 거래만족은 항만관련사업체의 조직성과에 유의한 영향을 미치고 있는 것으로 나타났다.

Abstract

The purpose of this study is to investigate the aspects of relationships between shipping companies and the various port-related companies - tallying․surveying, ship's supply, container repair and lashing etc. Thus, it analyzes how the relationship characteristics influence the business partners' trust and commitment and how the trust and commitment influence business satisfaction and the organizational performance. Five organizational characteristics of relationship have been selected with reference to existing studies: shared value, sharing information, opportunistic behavior, fairness in business, relation directivity. The empirical analysis has revealed that sharing information, fairness in business and relation directivity have a statistically significant effect on the port-related companies' trust toward shipping companies, whereas shared value, opportunistic behavior, fairness in business and relation directivity have influence on their commitment. Additionally, it shows that port-related companies' trust toward shipping companies has a significant effect on their commitment toward them. Also, the companies' trust and commitment have been found to significantly influence their satisfaction with shipping companies. Moreover, port-related companies' business satisfaction with shipping companies has a significant effect on their organizational performance.

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