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항만물류기업의 정보시스템, 관계협력 및 성과 간의 관계

The Relationship between Information Systems, Relationship Collaboration and Performance in Port Logistics Firms

이양기|배희성
한국해운물류학회 (The Korean Association Of Shipping And Logistics, Inc.)|2014.03|해운물류연구 (Journal of Shipping and Logistics)|제30권 제1호|pp. 5-33|DOI 10.37059/tjosal.2014.30.1.5

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키워드

성과PerformanceInformation Systems정보시스템항만물류기업관계협력Relationship CollaborationPort Logistics Firms
주제분류해상운송학

초록

본 연구는 정보시스템의 활용수준을 중심으로 관계협력과 성과의 차이를 확인하는 것이 목적이다. 측정변수들의 개념적 정의와 조작적 정의는 선행연구를 통해 개발되었고 항만물류기업에 설문조사를 실시하였다. 신뢰성과 타당성은 다변량 분석의 전제 조건들의 확인을 통해 입증되었고 가설들은 군집분석, 분산분석, 사후분석 및 회귀분석을 통해 검증되었다. 분석결과는 다음과 같다. 첫째, 정보시스템의 활용수준이 높은 집단에서 정보시스템은 관계협력에 긍정적인 영향을 미친다. 이는 관계협력이 정보시스템의 활용수준을 근거로 차이가 있다는 것을 의미한다. 둘째, 정보시스템의 활용수준이 높은 집단에서 정보시스템은 성과에 긍정적인 영향을 미친다. 이는 비용성과와 서비스성과가 정보시스템의 활용수준을 근거로 한다는 것을 의미한다. 이러한 결과는 관리자들이 정보시스템과 관계협력을 연계시켜 발전시켜야 한다는 것을 의미한다. 또한 이는 관리자들이 성과를 개선하기 위해 정보시스템의 활용수준을 높여야 한다는 것을 의미한다.

Abstract

The objective of this research is to verify gaps in relationship collaboration and performance on the basis of levels of information systems. The conceptual and operational definitions of measuring variables are developed by prior research and a questionnaire was dent to port logistics firms. Reliability and validity were identified by the confirmation of preconditions of multivariate analysis and the hypotheses were tested by cluster analysis, analysis of variance, post hoc analysis and regression analysis. The results are as follows. First, information systems have a positive effect on relationship collaboration in a cluster which has a high level of information systems. This means that relationship collaboration is based on a level of information systems. Second, information systems have a positive effect on performance in a cluster which has a high level of information systems. This means that cost performance and service performance are based on a level of information systems. This results explain that managers need to develop relationship collaboration through connecting with information systems. In addition, this means that managers enhance a level of information systems for improving performance.

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