해운선사의 프로세스관리가 경영성과에 미치는 영향분석

Abstract

Korean shipping companies are facing various aspects of difficulties such as an increase of prime cost which is caused by a continuous increase of crew cost, a rising oil price, and a rise of ship price and an increase of risk of exchange rate due to fluctuation. In these circumstances, it is essential to adopt an effective management system which can cope with a change in business environment and improve business performance to get competitive power in the international shipping market. This study is summarized as follows;Firstly, five core processes in shipping companies have causal relationship mutually and they effect on business performance. Also, staffs of Korean shipping companies put an importance in ship operating management, crew management, ship management, shore based personnel management and management responsibility in order. This means that the ship operation management is the process which accepts customers’ demands and realizes them resulting in freight, and other processes mean supporting processes for successful shipping. Secondly, 5 core processes affect more on an increase in profit than cost reduction. According to the result of Kendall’s rating verification, there is a causal relationship as effective orderly in a decrease of accident rate, an increase of ship operation rate, a rise of customer satisfaction, an increase of timely operation rate, a reduction of insurance rate, an increase of sales and net income, and a reduction of operational expenses. Thirdly, 5 core processes affect on after the other to shipping companies’ performance. According to this study management of Korean shipping companies are recommended to consider this effect relationship and manage the process in stages to maximize the effect of cost reduction and the effect of profit increase. The estimates of the elasticities of substitution indicate that capital and labor are complements; while capital and labor are both substitutable with variable input.