간호·간병통합서비스병동과 일반병동 환자의 간호서비스 요구도, 만족도 및 재이용의사 비교
Comparison of Nursing Service Needs, Satisfaction, and Revisit Intention of Patients in Integrated Nursing Care and General Care Wards
1
조회
0
다운로드
0
인용
0
참고문헌
키워드
초록
Objectives: This study compared the nursing service needs, satisfaction, and revisit intention of patients in integrated nursing care and general care wards. Methods: Using self-report questionnaires, data were collected between July 20 and September 30, 2023. The participants were 199 patients in integrated nursing care and general care wards of two general hospitals in Busan Metropolitan City. The data were analyzed using descriptive statistics, χ2-test, t-test, ANOVA, and Pearson's correlation. Results: The results showed that patients in integrated nursing care wards had higher nursing service needs and satisfaction scores than those in general care wards. For patients in integrated nursing care wards, there was a significant correlation between nursing service needs and satisfaction (r=.28, p<.001), and between nursing service satisfaction and revisit intention (r=.44, p<.001), whereas for those in general care wards, there was a significant correlation between nursing service satisfaction and revisit intention (r=.65, p<.001). Conclusions: To increase revisit intention, it is necessary to enhance nursing service satisfaction and improve the quality management of services.
Abstract
Objectives: This study compared the nursing service needs, satisfaction, and revisit intention of patients in integrated nursing care and general care wards. Methods: Using self-report questionnaires, data were collected between July 20 and September 30, 2023. The participants were 199 patients in integrated nursing care and general care wards of two general hospitals in Busan Metropolitan City. The data were analyzed using descriptive statistics, χ2-test, t-test, ANOVA, and Pearson's correlation. Results: The results showed that patients in integrated nursing care wards had higher nursing service needs and satisfaction scores than those in general care wards. For patients in integrated nursing care wards, there was a significant correlation between nursing service needs and satisfaction (r=.28, p<.001), and between nursing service satisfaction and revisit intention (r=.44, p<.001), whereas for those in general care wards, there was a significant correlation between nursing service satisfaction and revisit intention (r=.65, p<.001). Conclusions: To increase revisit intention, it is necessary to enhance nursing service satisfaction and improve the quality management of services.
참고문헌 (25)
- Operational Status of Integrated Nursing and Care Services as of End of December 2023, "Ministry of Health and Welfare", 1~7 (2024)
- J. H. Kim, "Effects of Integrated Nursing Care and Service Scheme on Nurse Employment: An Input-Output Model Approach", Health and Social Welfare Review, 41(3), pp.210~225 (2021)
- J. S. Lee, "A Comparison of Factors Affecting Hospital Revisit Intention in Comprehensive Nursing Care Unit and General Care Unit", Journal of the Korea Academia-Industrial cooperation Society, 21(4), pp.73~81 (2020)
- K. O. Park, "Experience of Nurses Participating in Comprehensive Nursing Care", Journal of Korean Academy of Nursing Administration, 23(1), pp.76~89 (2017)
- Y. A. Jung, "A Comparison of Patients’ Nursing Service Satisfaction, Hospital Commitment and Revisit Intention between General Care Unit and Comprehensive Nursing Care Unit", Journal of Korean Academy of Nursing Administration, 24(1), pp.30~39 (2018)
- 2019 Integrated Nursing and Care Services Project Status Report, "J. H. Jang", National Health Insurance Ilsan Hospital Research Institute, 1~130 (2020)
- N. M. Hwang, "Expanding Comprehensive Nursing Services for Ensuring Quality of Inpatient Care in Health Care Institutions, Korea Institute for Health and Social Affairs", Health and Welfare Issue & Focus, 286, pp.1~8 (2015)
- E. J. Yang, "The Comparison of Contentment and its Importance in Nurse Service which both Patients and Nurses can feel", Master, pp.2002
- K. S. Pak, "The difference of Awareness between patients and Nurses on the Nursing Service and the Intention of Reusing the Hospital", Master, pp.2010
- P. Kotler, "Marketing management" (1997), Prentice-Hall inc
- K. S. Jeong, "Nursing Care Requirement and Nursing Service Satisfaction of the orthopedic patients admitted to the Comprehensive Nursing Care Service Wards", Korean Journal of Nursing Research, 4(1), pp.37~49 (2020)
- A. Y. Kim, "Factors affecting Nursing Satisfaction of Inpatients in Comprehensive Nursing Care Service Ward", Journal of Hospital Management, 25(1), pp.46~57 (2020)
- S. H. Oh, "A Survey on Nursing Care Requirement and Nursing Service Satisfaction of Inpatients of Comprehensive Nursing Care Service Wards", International Journal of Health and Beauty, 14(2), pp.183~197 (2020)
- Ministry for Health Welfare (KR), "2nd Health Insurance Policy Review Committee to be held in 2024(1.25) Press Release", 1~10 (2024)
- Y. J. Kang, "Comparison of Patient Needs, Patient Satisfaction, and Communication Type of Nurses between Integrated Nursing Care Service Ward and General Ward Patients", Journal of Korean Academic Society of Home Health Care Nursing, 28(3), pp.317~328 (2021)
- S. M. Jung, "Comparative Analysis Research of Inpatient Satisfaction with Nursing on Comprehensive Nursing Service Units & General Units and Nurses' Work Stress", Journal of Korean Academy of Nursing Administration, 23(3), pp.229~238 (2017)
- S. R. Shin, "Comparing Satisfaction with Nursing Care and Factors Relevant to Hospital Revisit Intent among Hospitalized Patients in Comprehensive Nursing Care Units and General Care Units", Journal of Korean Academy of Nursing Administration, 21(5), pp.469~479 (2015)
- E. L. La Monica, "Development of a patient satisfaction scale", Research in Nursing & Health, 9(1), pp.43~50 (1986)
- Y. A. Kim, "Establishment of a Model for the Improvement in the Brand Image of Nursing Homes for the Old", Doctor, pp.2007
- H. S. Choi, "Analysis of Nursing Needs and Nursing Performance of Patients and Nurses in Integrated Nursing and Nursing Service Wards in Small and Medium Sized Hospitals: based on the SERVQUAL model", pp.2023
- J. H. Kim, "Policy Issues and New Direction for Comprehensive Nursing Service in the National Health Insurance", Journal of Korean Academy of Nursing Administration, 23(3), pp.312~322 (2017)
- L. H. Aiken, "Patient satisfaction, and quality of hospital care cross sectional survey of nurses and patients in 12countries in Europe and the United States", BMJ, 20, pp.e1717~ (2012)
- H. C. Kim, "An Exploratory Study on the Needs and Satisfaction of Comprehensive Nursing Services of Geriatric Hospitals", The Journal of Humanities and Social Science 21, 11(5), pp.2315~2326 (2020)
- S. H. Cho, "Recommendation for the Amendment of Inpatient Nursing Fee Schedules Based on Nurse Staffing Standards in General Wards of Tertiary Hospitals and General Hospitals", Journal of Korean Clinical Nursing Research, 28(2), pp.122~136 (2022)
- 2023 First Half Health Insurance Medical Expenses Statistics Index(Based on treatment date), "Health Insurance Review and Assessment Service", 1~13 (2023)