의료오류 공개에 대한 대학생들의 태도 조사
The Attitudes of College Students Regarding Doctors’ Disclosing Medical Errors
1
조회
0
다운로드
2
인용
0
참고문헌
키워드
초록
Object: The purpose of this study was to identify the attitudes of patients regarding medical error. Methods: The questionnaires were administrated to 145 college students in Busan, one hundred twenty three usable 123 questionnaires were analyzed. The questionnaires consist of 4 major concepts; 1) knowledge, 2) attitudes toward disclosure of medical error, 3) expectations for doctors' behaviors, 4) barriers to the disclosure of the medical error. Results: Approximately 92% of respondents supported the immediate disclosure of medical errors, and 62.6% supported full disclosure including near misses. Approximately 57% believed that it would be most effective if doctors themselves communicated errors to patients, while almost 93% said that it was a doctor’s obligation to do so. Regarding reasons for disclosure, 44.7% said that it would reduce doctors’ feelings of guilt, while 45.5% said that it would also increase patient trust for doctors. Respondents also thought that the barriers to the full disclosure of medical errors were (1) damaged reputations (30.9%), (2) worries about medical lawsuits (22.8%), and (3) professional discipline (22.0%). Conclusion: Most of the participants in this survey support the immediate disclosure of medical errors regardless of the seriousness of the error. Furthermore the participants regarded disclosure of medical error as doctors' obligation. In order to meet the patients' high expectation regarding the medical error, this might be a good time for us to find a way to close the gap between patients' expectation and doctors' current practice.
Abstract
Object: The purpose of this study was to identify the attitudes of patients regarding medical error. Methods: The questionnaires were administrated to 145 college students in Busan, one hundred twenty three usable 123 questionnaires were analyzed. The questionnaires consist of 4 major concepts; 1) knowledge, 2) attitudes toward disclosure of medical error, 3) expectations for doctors' behaviors, 4) barriers to the disclosure of the medical error. Results: Approximately 92% of respondents supported the immediate disclosure of medical errors, and 62.6% supported full disclosure including near misses. Approximately 57% believed that it would be most effective if doctors themselves communicated errors to patients, while almost 93% said that it was a doctor’s obligation to do so. Regarding reasons for disclosure, 44.7% said that it would reduce doctors’ feelings of guilt, while 45.5% said that it would also increase patient trust for doctors. Respondents also thought that the barriers to the full disclosure of medical errors were (1) damaged reputations (30.9%), (2) worries about medical lawsuits (22.8%), and (3) professional discipline (22.0%). Conclusion: Most of the participants in this survey support the immediate disclosure of medical errors regardless of the seriousness of the error. Furthermore the participants regarded disclosure of medical error as doctors' obligation. In order to meet the patients' high expectation regarding the medical error, this might be a good time for us to find a way to close the gap between patients' expectation and doctors' current practice.
참고문헌 (42)
- "200,000 Americans Killed Each Year in Hospitals by Medical Error"[URL]
- "2010년 사법연감. 2010년 민사 및 형사 사건 통계자료"[URL]
- "AHRQ. 20 tips to help prevent medical errors. AHRQ"[URL]
- "American Medical Association Council on Ethical and Judicial Affairs. Code of medical ethics, annotated current opinions. 2004-2005" (2004), American Medical Association
- "Australian Council for Safety and Quality in Healthcare. Open disclosure standard"[URL]
- Barach P, "Reporting and preventing medical mishaps: lessons from non-medical near miss reporting systems", BMJ, 320(7237), pp.759~763 (2000)
- Blendon RJ, "Views of practicing physicians and the public on medical errors", N Engl J Med, 347(24), pp.1933~1940 (2002)
- Fein S, "A conceptual model for disclosure of medical errors", Advances in Patient Safety, 2, pp.483~494 (2005)
- Gallagher TH, "Patients' and physicians' attitudes regarding the disclosure of medical errors", JAMA, 289(8), pp.1001~1007 (2003)
- Gallagher TH, "US and Canadian physicians' attitudes and experiences regarding disclosing errors to patients", Arch Intern Med, 166(15), pp.1605~1611 (2006)
- Garbutt J, "Reporting and disclosing medical errors: pediatricians' attitudes and behaviors", Arch Pediatr Adolesc Med, 161(2), pp.179~185 (2007)
- Hammami AA, "Which medical error to disclose to patients and by whom? Public preference and perceptions of norm and current practice", BMC Med Ethics, 11, pp.1~17 (2010)
- Haug MR, "Practitioner or patient - Who's in charge?", J Health Soc Behav, 22(3), pp.212~229 (1981)
- Hobgood C, "Medical errors - what and when: what do patients want to know?", Acad Emerg Med, 9, pp.1156~1161 (2002)
- Hobgood C, "Medical error identification, disclosure, and reporting: do emergency medicine provider groups differ?", Acad Emerg Med, 13(4), pp.443~451 (2006)
- Institute of medicine, "Commitee on Quality of Health Care in America. To err is human: building a safer health system", pp.28~ (2000), National Academy Press
- Kaldjian LC, "Disclosing medical errors to patients: attitudes and practices of physicians and trainees", J Gen Intern Med, 22(7), pp.988~996 (2007)
- Lawton R, "Barriers to incident reporting in a healthcare system", Qual Saf Health Care, 11(1), pp.15~18 (2002)
- Leape LL, "Error in medicine", JAMA, 272(23), pp.1851~1857 (1994)
- Leape LL, "Institute of Medicine medical error figures are not exaggerated", JAMA, 284(1), pp.95~97 (2000)
- Leape LL, "Reporting of adverse events", N Engl J Med, 347, pp.1633~1638 (2002)
- Levinson W, "Disclosing medical errors to patients: a challenge for health care professionals and institutions", Patient Educ Couns, 76(3), pp.296~299 (2009)
- Mazor KM, "Health plan members' views about disclosure of medical errors", Ann Intern Med, 140(6), pp.409~418 (2004)
- Moskop JC, "Emergency physicians and disclosure of medical errors", Ann Emerg Med, 48(5), pp.523~531 (2006)
- "Safer practice notice: being open when patients are harmed"[URL]
- Okamoto S, "Transformative possibilities of communication in medical error cases in Japan", Int J Qual Health Care, 23(1), pp.26~35 (2011)
- Reason J, "Understanding adverse events: human factors", Qual Health Care, 4(2), pp.80~89 (1995)
- Sexton JB, "Error, stress, and teamwork in medicine and aviation: cross sectional surveys", BMJ, 320(7237), pp.745~749 (2000)
- Sugimoto N, "Norms of apology depicted in U.S. American and Japanese literature on manners and etiquette", Int J Intercult Relat, 22, pp.251~276 (1998)
- The Joint Commission, "Hospital accreditation standards" (2007), Joint Commission Resource
- van der Schaaf TW, "Errors and error recovery" (2000), Springer Verlag
- Vincent CA, "Patients' experience of surgical accidents", Qual Health Care, 2, pp.77~82 (1993)
- White AA, "The attitudes and experiences of trainees regarding disclosing medical errors to patients", Acad Med, 83(3), pp.250~256 (2008)
- Witman AB, "How do patients want physicians to handle mistake? A survey of internal medicine patients in an academic setting", Arch Intern Med, 156, pp.2565~2569 (1996)
- 강민아, "환자안전 문화와 의료과오 보고에 대한 의사의 인식과 태도", 보건행정학회지, 15(4), pp.110~135 (2005), 한국보건행정학회
- 강민욱, "인트라넷 기반의 자발적 의료오류 보고체계의 유용성", 대한응급의학회지, 21(1), pp.110~118 (2010), 대한응급의학회
- 김명수, "수술 간호업무 중 발생한 의료오류의 분석: 웹기반 보고체계를 적용하여", 간호행정학회지, 12(3), pp.397~405 (2006), 간호행정학회
- 김은경, "환자안전 문화에 대한 의료 종사자의 인식과 경험", 간호행정학회지, 13(3), pp.321~334 (2007), 간호행정학회
- 김정은, "환자안전과 관련된 병원문화와 의료과오 보고에 대한 간호사의 인식조사", 임상간호연구, 13(3), pp.169~179 (2007), 병원간호사회
- 안경애, "의료과오 감소를 위한 환자의 자기보호행동 및 의사결정 참여", 보건행정학회지, 16(3), pp.70~85 (2006), 한국보건행정학회
- 이재호, "환자안전의 개념과 접근방법론", 한국의료QA학회지, 15(1), pp.9~18 (2009)
