대학 기숙사 시설의 사용자 만족도 향상을 위한 효율적인 유지보수관리(O&M) 방안 제안
Suggestions on Efficient O&M Plan for Improving Users’ Satisfaction on the University Dorm Facilities
2
조회
0
다운로드
2
인용
0
참고문헌
키워드
초록
An university dorm has significant implications in terms of providing residential, living, and learning spaces. With its supportive function, a dorm enables each university to provide higher level of education. The operation & maintenance(O&M) condition of the dorm has a decisive effect on the students’ satisfaction. Accordingly, high levels of O&M services should be performed for students. However, Korean dorms are being operated and maintained by their own O&M guidelines without the consideration of spatial characteristics of dorm facilities and the comprehensive and systematic understanding on effective O&M processes. Given the fact that dorm facility can be a crucial factor in determining the entire quality of university and its O&M condition is closely related to the satisfaction of students, it is imperative that we need to pay more attention to the O&M condition and services. Therefore, the main objective of this research is to improve dorm students’ satisfaction levels by applying different O&M method, preventive maintenance rather than reactive maintenance which has been performed so far. In ordering for doing it, ‘Facility Management(FM) Standard’ from KS, ‘Facility Performance Indicator(FPI)’ from APPA: Leadership in educational facilities and ‘Building O&M Inspection Manual’ from Korean Ministry of Land, Infrastructure and Transport were analyzed to come up with 15 significant O&M factors. After extracting O&M factors, the survey was conducted to determine importance rate and performance rate of each O&M factor. Using the Important-Performance Analysis(IPA), the priority of 15 O&M factors was established. The result of this research will be helpful for the efficient dorm facility O&M services and for facility managers to appropriately allocate the limited resources and human power.
Abstract
An university dorm has significant implications in terms of providing residential, living, and learning spaces. With its supportive function, a dorm enables each university to provide higher level of education. The operation & maintenance(O&M) condition of the dorm has a decisive effect on the students’ satisfaction. Accordingly, high levels of O&M services should be performed for students. However, Korean dorms are being operated and maintained by their own O&M guidelines without the consideration of spatial characteristics of dorm facilities and the comprehensive and systematic understanding on effective O&M processes. Given the fact that dorm facility can be a crucial factor in determining the entire quality of university and its O&M condition is closely related to the satisfaction of students, it is imperative that we need to pay more attention to the O&M condition and services. Therefore, the main objective of this research is to improve dorm students’ satisfaction levels by applying different O&M method, preventive maintenance rather than reactive maintenance which has been performed so far. In ordering for doing it, ‘Facility Management(FM) Standard’ from KS, ‘Facility Performance Indicator(FPI)’ from APPA: Leadership in educational facilities and ‘Building O&M Inspection Manual’ from Korean Ministry of Land, Infrastructure and Transport were analyzed to come up with 15 significant O&M factors. After extracting O&M factors, the survey was conducted to determine importance rate and performance rate of each O&M factor. Using the Important-Performance Analysis(IPA), the priority of 15 O&M factors was established. The result of this research will be helpful for the efficient dorm facility O&M services and for facility managers to appropriately allocate the limited resources and human power.
참고문헌 (21)
- 장경수, "대학 기숙사 시설의 이용자 거주 후 평가(POE)에 관한 연구", 디지털디자인학연구, 8(4), pp.219~228 (2008), 한국디지털디자인학회
- 조남춘, "사립대학교의 환경이 경영성과에 미치는 영향", 상업교육연구, 22, pp.119~148 (2008), 한국상업교육학회
- Hassanain, M. A., "Post-occupancy indoor environmental quality evaluation of student housing facilities", Architectural Engineering and Design Management, 3(4), pp.249~256 (2007)
- Jeon, Seung-Kyu, "A Study on the classification System of University Facilities and Space", Master, pp.2009
- 정훈, "대학기숙사의 시설현황 및 만족도에 관한 조사연구- 전라도 지역 국립대학을 중심으로 -", 교육시설, 12(5), pp.5~12 (2005), 한국교육시설학회
- 정영한, "교육시설 유지관리 수준에 관한 전문가 의식조사 연구", KIEAE Journal, 8(6), pp.57~62 (2008), 한국생태환경건축학회
- Kim, Chun-Gu, "The Study on the Planning of the University Dormitory Based on Residential Satisfaction", Master, pp.2011
- 김동영, "D-대학교 기숙사 거주시설에 대한 만족도 평가에 관한 연구", 한국주거학회논문집, 19(2), pp.63~72 (2008), 한국주거학회
- Kim, Je-Hyung, "The Safety and Maintenance Planning of School Facilities in the Geojesangdong Elementary School", Journal of the Korean Institute of Educational Facilities, 23(2), pp.22~27 (2016)
- 김선웅, "국내 안전 및 유지관리의 문제점 및 개선방안에 관한 연구", 한국구조물진단유지관리공학회 논문집, 13(4), pp.101~106 (2009), 한국구조물진단유지관리공학회
- Martilla, J. A., "Importance-performance analysis", The journal of marketing, pp.77~79 (1977)
- Kim, Yujin, "Development of Operation and Maintenance (O&M) Manual for Effective Facility Management in University Dorm Facilities", Master, pp.2017
- 이해균, "D대학교 기숙사 시설의 장애학생과 일반학생의 만족도 연구", 특수교육저널:이론과 실천, 11(3), pp.493~525 (2010), 한국특수교육문제연구소
- Lee, Mi Sun, "A Study on School Facility Maintenance Improvement Plan", Master, pp.2010
- 류문찬, "대학 기숙사의 서비스품질 측정 및 중요도-성과분석", 품질경영학회지, 37(1), pp.56~68 (2009), 한국품질경영학회
- 양성용, "대학 기숙사의 실별 적정면적 산출 및 개선방향에 관한 연구 - 대구·경북지역 대학 기숙사 사례를 중심으로 -", 대한건축학회연합논문집, 17(1), pp.1~8 (2015), 대한건축학회지회연합회
- Woo, Hyo Jean, "Study on Residential Satisfaction in University Dormitory : Kyung Hee University Seoul Campus", Master, pp.2012
- "Korean Agency for Technology and Standard"[URL]
- "Ministry of Land, Infrastructure and Transport"[URL]
- "APPA"[URL]
- "Ministry of Government Legislation"[URL]