직무스트레스, 직무만족도, 감정노동이 미용종사자의 이직의도에 미치는 영향연구

Abstract

The survey is examined in the details about how factors such as job stress, job satisfaction, emotional labor affect turnover intention of worker in beauty industry. Followings are results of the study. It turned out that the turnover intention has a significant relationship with the job stress, the job satisfaction and the emotional labor. The turnover intention has a positive relationship with all the sub-factors of the job stress which were the concerned duties, inappropriate rewards, customer service, self-development, human relationship and work support. On the contrary, the turnover intention appeared to be in a significantly negative relationship with the sub-factors of the job satisfaction such as the working environment, the work by itself, the monthly salary and the colleague relationship. In addition, as the turnover intention is also affected by the sub-factors of the emotional labor which were the frequency of the emotional labor, the number of warnings for the emotional exposure and the emotional mismatch, it was confirmed that the higher the job stress and the level of the emotional labor become and the lower the job satisfaction gets, the higher is the turnover intention level improved. These findings proved that when an employee considers changing of a job, he/she would not think about only one factor but also many other factors both simultaneously and multi-dimensionally. This would also explain that the factors are very much related to each other.