ISPI 수행공학 모형을 적용한 조직의 문제해결과 수행능력 향상 탐색
Applying ISPI model for Improving Performance of Educational Organizations
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본 연구는 K대학의 TEC Lab이라는 조직의 직무수행 문제를 해결하기 위하여 Van Tiem 외(2004)의 ISPI 모델을 수정하여 적용한 모델에 따라 수행 공학적 접근 방식을 적용한 사례이다. 본 연구에서는 채택된 ISPI 수행공학 모델에 내재되어 있는 문제해결과정을 체계적으로 검토하여 첫째, 참여관찰을 통하여 문제조직의 현 상태와 바람직한 상황간의 차이를 파악하였다. 그 결과 현재상황과 바람직한 상황 사이에는 커다란 차이가 있다는 것을 밝혀내었다. 둘째, 이러한 차이의 근본원인을 조직분석과 과제분석을 통하여 밝혀내고 문제의 원인에 대한 해결방안을 분석결과를 종합하여 설계하였다. 도출된 해결방안은 직무교육방법과 비직무교육방법을 혼합한 방법으로 내재된 문제의 성격과 유형에 따라 적절한 해결방안을 채택하였다. 연구결과 이러한 블랜디드형 수행공학을 적용한 문제해결 접근방법은 지식의 전달 뿐 아니라 필요한 자원을 지속적으로 제공해 줄 수 있는 장점이 있었다.
Abstract
Human Performance Technology is a practical approach to improve organizational performance by analyzing, designing, and developing human performance systems in the organizations (Rossett, 1996). In another word, HPT is an attempt to figure out the best way to solve problems in organizations by using human performance management systems. Studies on human resources development suggest that performance management has to be a holistic process, integrating problems in management and individual performance in the context of specific situations. An organization is an adaptive system, taking in various inputs and producing valued output in diverse formats. Since the organization must continuously and successfully produce items and services, they often fail to provide sufficient working conditions to employees, providing clear goals and necessary support for performance. This study focused on implementing solutions for resolving the problems of the selected organization by taking Van Tier et al., (2004)'s ISPI model modified by the researcher. The model was consisted of 5 steps. Those are analysis, gap and cause findings, intervention design, implementation, and evaluation. After implementing the steps, organizational performance was found to be improved and the designed HPT process was effective.
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