모바일 환경에서 미소 이모지 전송자의 실제 표정 추론에 관한 실험 연구: 사회적 지위 지각과 정서적 방향성의 상호작용
Experimental Study on Inference of Actual Facial Expressions of Smile Emoji Senders in a Mobile Environment: Interaction between Social Status Perception and Emotional Direction
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초록
현대인의 소통 방식이 대면에서 비대면으로 전환되면서, 사람들은 매일 수많은 문자 메시지를 주고받으며 대화를 나눈다. 그렇다면 문자 메시지에 삽입된 미소 이모지(emoji)는 메시지를 보낸 사람의 실제 표정을 얼마나 반영하고 있을까? 본 연구는 사회적 지위 지각이라는 심리적 요인을 중심으로 이 질문에 답하고자 실험을 진행하였다. 참가자들은 사회적 지위 지각이 낮은 집단과 높은 집단으로 구분되었고, 중립적(일상) 대 부정적(실패) 대 긍정적(성공) 정서 상황에서 지인에게 미소 이모지가 삽입된 문자 메시지를 받았을 때, 이 이모지와 이 사람의 실제 표정 사이의 유사성을 추론하였다. 또한 추론 과제를 수행한 후 참가자들은 왜 그렇게 추론했는지 기술하였다(사후 설문). 연구 결과, 사회적 지위 지각이 낮은 집단은 부정적 상황에서 표정 유사성을 낮게 추론하였고, 긍정적 상황에서는 표정 유사성을 높게 추론하였으며, 중립적 상황에서는 잘 모르겠다고 추론하였다. 반면, 사회적 지위 지각이 높은 집단은 모든 정서적 상황에서 잘 모르겠다고 추론하였다. 이후 사후 설문을 통해 사회적 지위 지각이 높은 사람은 메시지 전송자의 실제 표정에 대해 개의치 않거나 관심이 없다는 의견을 진술하였다. 본 연구를 통해 사회적 지위 지각이 낮은 경우는 높은 경우에 비해 문자 메시지 속 이모지 표정에 민감하게 반응할 수 있음을 확인하였다. 더불어 본 연구는 사회적 지위 지각이 정서적 상황과 상호작용하여 타인의 표정 추론에 영향을 미친다는 것을 실증적으로 확인했다는 측면에서 이론적 시사점을 지닌다.
Abstract
How well does the smiley emoji inserted in the text message reflect the sender’s real expression? This study conducted experiment to answer this question through the psychological factor, Social Status Perception(SSP). Participants were divided into a group with low SSP and a group with high SSP. Then, when they received a text message with a smiley emoji from an acquaintance in a neutral(everyday) vs. negative(failure) vs. positive(success) emotion situation, they inferred the similarity between the emoji and the person’s actual facial expression(facial expression similarity, FES). After experiment, participant described why they reasoned that way(post-questionnaire). As a result, the group with low SSP inferred FES low in negative situation, high in positive situation, and inferred not to know in neutral situation. However, the group with high SSP reasoned that they did not know in all emotional situations and responded that they inserted a smiley emoji to soften the atmosphere. Through this study, it was confirmed that those with low SSP are more sensitive to the facial expressions of others than those with high SSP.
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