지식관리과정의 경험적 타당성 평가에 관한 연구
Assessing the Validity of Knowledge Management Processes: An Empirical Study
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본 연구의 목적은 다양한 지식관리모형에서 제시하고 있는 과정들의 경험적 타당성을 검증하는 것이다. 이를 위하여 피인용 횟수가 높은 6개의 지식관리모형이 선택되었으며, 비교․분석과정을 거쳐 13개의 공통적인 과정들이 추출되었다. 본 연구는 양적, 질적 연구방법을 동시에 채택하였다. 양적 연구를 위해서는 미국 뉴욕주 회계감사국에 근무하는 29명의 공무원을 대상으로 질문조사를 실시하였고, 질적 연구를 위해서는 동일 부서 60명의 공무원을 대상으로 2006년부터 2008년까지 4차례에 걸쳐 인터뷰 조사를 실시하였다. 연구결과는 첫째, 채택된 지식관리과정들의 경험적 타당성을 입증하고 있으며 둘째, 질적 연구와 양적 연구 사이의 일관성과 모순성이 발견된 과정들과 시사점을 발견하고 있으며 셋째, 경험적 타당성 측면 에서 상대적으로 높게 검증된 과정들과 다소 낮으나 적절하게 검증된 과정들을 발견하고 있다. 이러한 세 개의 주요 결과들은 조직의 지식관리를 다루고 있는 지식관리모형들의 설명력과 수용력을 향상시키기 위한 대안을 암시하고 있다.
Abstract
The purpose of this study is to examine the empirical validity of processes in knowledge management models. In order to achieve this purpose, six knowledge management models were chosen based on the frequency of being cited by other researchers. Total of 13 common processes exist within those models were identified through a review. The study employed quantitative and qualitative methods. The quantitative method is based on a data set collected from a survey with 29 employees in the Office of State Comptroller’s Local Government Services division in the State of New York. The qualitative method is based on the interview transcripts collected from four interview rounds with 60 employees in the same agency during 2006-2008. Results indicated that processes in knowledge management models have empirical validity and being used in a real organization. In addition, within these processes, we can identify areas where there appear to be consistencies and inconsistencies between the results of quantitative and qualitative data. Finally, results identified a group of knowledge management processes with strong empirical evidence and a group of processes with moderate support. Taken together, these results signify some important implications for acceptance of knowledge management models.
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