A Study on the Moderating Effects of Problem-Solving Ability on the Effect of Consultant Selection Criteria on Consulting Service Repurchase Intention
0
조회
0
다운로드
0
인용
0
참고문헌
키워드
초록
The aim of this study was to test the effect of consultant's problem-solving ability on consulting services. A questionnaire was conducted for the staff of companies that were consulted, the research models and hypotheses were tested by structural equation. As a result of this study, the moderating effect of the consultant 's problem-solving ability and the fit of the research model were confirmed. In this study, defining the problem solving ability of the consultant as an major variable was a new attempt on the research of the consultant’s competence. We expect that this study will promote various research on consultant’s problem-solving ability and encourage consultants to re-recognize their problem-solving ability. We will conduct research to develop a a tool for measuring the problem-solving ability of consultants recognized as the limitation of this study.
Abstract
The aim of this study was to test the effect of consultant's problem-solving ability on consulting services. A questionnaire was conducted for the staff of companies that were consulted, the research models and hypotheses were tested by structural equation. As a result of this study, the moderating effect of the consultant 's problem-solving ability and the fit of the research model were confirmed. In this study, defining the problem solving ability of the consultant as an major variable was a new attempt on the research of the consultant’s competence. We expect that this study will promote various research on consultant’s problem-solving ability and encourage consultants to re-recognize their problem-solving ability. We will conduct research to develop a a tool for measuring the problem-solving ability of consultants recognized as the limitation of this study.
참고문헌 (23)
- 정태영, "기업 관리자의 평생교육 코칭리더십과 조직구성원의 문제해결능력 및 대인관계능력간의 구조적 관계", 박사, 평생교육ㆍHRD, pp.2011
- Job Korea, "Changeability, Corporate Talent Award: Corporate Talents Want: Excellent work performance, Good interpersonal relationship", HR executive, 5, pp.30~31 (2004)
- W. H. Yeo, "The Effect of the Competence of Management consultants and Completion Degree of Consulting on the Management performance", PhD, pp.2016
- J. H. Park, "A Study on the Effects of Consulting Service Quality & Consultant Competency on Consulting Performance & Customer Loyalty : Focused on SMEs carrying out Government Consulting Project in Daejeon City", PhD, pp.2015
- 배용섭, "경영컨설팅 성과에 영향을 미치는 컨설턴트의 역량에 관한 실증연구 : 컨설팅사 및 수진기업 특성에 따른 조절효과 중심으로", 박사, 경영학과 생산운영관리전공, pp.2013
- 채준원, "컨설팅 유형에 따른 중소기업의 컨설팅 서비스 결정요인에 관한 연구", 박사, 기술사업정책, pp.2011
- 이인수, "컨설팅사의 전략적 제휴동기, 파트너 선정기준, 제휴역량이 성과에 미치는 영향", 박사, 지식서비스&컨설팅학과 매니지먼트컨설팅전공, pp.2014
- W. S. Jeon, "An Empirical Study for the Effect of Consultant Selection Criteria on Consultant Competencies, Consulting Completion and Repurchase Intention", PhD, pp.2017
- M. Granovetter, "Economic Action and Social Structure: The Problem of Embeddedness", American Journal of Sociology, 9(3), pp.481~510 (1985)
- B. L. Connelly, "Signaling theory: A review and assessment", Journal of Management, 37(1), pp.39~67 (2011)
- R. L Oliver, "Cognitive, Affective, and Attribute Bases of the Satisfaction", Journal of Consumer Research, 20(3), pp.451~466 (1993)
- C. Fornell, "Defensive Marketing Strategy by Customer Complaint Management : A Theoretical Analysis", Journal of Marketing Research, 24, pp.337~346 (1987)
- 천슈앙, "공동구매형 소셜커머스에 대한 중국 소비자의 재구매 의도에 관한 연구:쇼핑습관을 조절변수로", 한국융합학회논문지, 8(2), pp.169~181 (2017), 한국융합학회[DOI]
- J. H. Ryu, "Study on the Service Quality of Management Consulting Affecting the Management Performance -Mediating effects of the Consulting Satisfaction and the Consulting Utilization", PhD, pp.2017
- C. S. Kim, "A study on the effect of official middle manager's transformational leadership to job performance : Focusing on mediating effect of communication ability and problem-solving ability", PhD, pp.2016
- T. Y. Choi, "An Exploration on Supplier Selection Practice", Journal of Operations Management, 14(4), pp.333~343 (1996)
- 2008 Small Business Consulting Industry White Paper, "Korea Technology and Information Promotion Agency for SMEs", Small and Medium Business Administration, ~ (2009)
- H. R. Yoon, "A study on the impact of organizational culture in enterprises on the consulting satisfaction", MA, pp.2016
- 신동주, "컨설턴트의 역량이 컨설팅 서비스 품질과 컨설팅 성과에 미치는 영향", 디지털융복합연구, 10(4), pp.63~78 (2012), 한국디지털정책학회[DOI]
- AMOS Statistical Methodology, "SPSS", pp.2014, J. J. Song
- S. H. Hong, "The Criteria for Selecting Appropriate Fit Indices in Structural Equation Modeling and Their Rationales", Korean journal of clinical psychology, 19(1), pp.161~177 (2000)