업무 자동화를 위한 RPA 융합 기술 고찰
A Study of Convergence Technology in Robotic Process Automation for Task Automation
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초록
최근 4차 산업혁명 시대 흐름에 발맞추어 인공지능을 이용한 자동화 기술을 다양한 산업현장에 적용하는 사례가 증가하고 있다. 특히, 정부의 주 52시간 근무제 도입으로 기업들은 인력 운영의 어려움이 가중되고 있어, 효율적인 인력 운영을 위해 사무환경 자동화를 위한 RPA(Robotic Process Automation)에 관심을 두고 은행, 보험, 카드사 등에서 Back-Office 업무 위주로 도입하고 있다. 이러한 RPA 솔루션은 인공지능 기반 인식기술, Script 작성 기술, 업무 소프트웨어와 API(Application Process Interface) 연계 기술 등이 요구되며, Automate One, Automation Anywhere, UiPath, Blue Prism 등과 같은 다양한 솔루션들이 제공되고 있다. 본 논문에서는 기에 수작업으로 수행하던 업무를 대신 할 수 있는 RPA 솔루션의 요소 기술, 시장 동향, RPA 도입 효율성에 대해 분석하고 이를 서술하였다.
Abstract
Recently, In line with the recent trend of the fourth industrial revolution, many companies and institutions have been increasingly applying automated technologies using artificial intelligence to various tasks. Particularly, due to the government's 52-hour workweek system, companies are increasingly struggling with manpower management. Therefore, they are interested in RPA (Robotic Process Automation) for office environment automation for efficient manpower management. It is being introduced in the back-office business in credit card companies, bank, insurance. These RPA solutions require AI-based recognition technology, scripting technology, business software API-related technologies, and various solutions such as Automate One, Automation Anywhere, UiPath, and Blue Prism are provided. This paper analyzes and describes the technology of RPA solution, the market trend, and the efficiency of RPA adoption.
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