An Analysis of User Satisfaction of K University’s Library Service
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This study purposed to discover whether or not academic libraries reflectthese changing roles. We selected K University as the research targetand surveyed user satisfaction of materials, staff services, facilities, electronicdevices, media, and so on. The research findings are as follows: 1) the frequency of library visitsof University K was on the high side, 2) the primary purpose of usingthe academic library was associated with learning or reading, therefore,the most used library spaces were related to that, 3) the most used librarymaterials were ‘general books’, the most unused were ‘reference books’,4) the most preferred way to obtain needed materials when failing tofind wanted materials was ‘Contact librarian’. A similar phenomenon occurredin terms of facility use, 5) university K’s users were usually satisfiedwith the loan policy, 6) the rate of users who don't know whether thereis user education was very high, the rate of users who have no experiencewith user education was extremely low. These research findings can bereferenced by library management to improve libraries’ service qualityand take advantage of complex spatial configurations.
Abstract
This study purposed to discover whether or not academic libraries reflectthese changing roles. We selected K University as the research targetand surveyed user satisfaction of materials, staff services, facilities, electronicdevices, media, and so on. The research findings are as follows: 1) the frequency of library visitsof University K was on the high side, 2) the primary purpose of usingthe academic library was associated with learning or reading, therefore,the most used library spaces were related to that, 3) the most used librarymaterials were ‘general books’, the most unused were ‘reference books’,4) the most preferred way to obtain needed materials when failing tofind wanted materials was ‘Contact librarian’. A similar phenomenon occurredin terms of facility use, 5) university K’s users were usually satisfiedwith the loan policy, 6) the rate of users who don't know whether thereis user education was very high, the rate of users who have no experiencewith user education was extremely low. These research findings can bereferenced by library management to improve libraries’ service qualityand take advantage of complex spatial configurations.
참고문헌 (11)
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