Building up an IT Service Management System through the ISO 20000 Certification
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초록
This study prepared a foundation to provide high-quality services ina stable and effective way to meet the customer expectations, by buildingup and establishing an ISO 20000 certified IT service managementsystem and protecting the information assets from various threats througheffective system operation that meets the requirements of internationalstandards, in order to ensure the reliability and stability of NDSL publicservices provided by KISTI Information Service Center and to enhancethe customer satisfaction.
Abstract
This study prepared a foundation to provide high-quality services ina stable and effective way to meet the customer expectations, by buildingup and establishing an ISO 20000 certified IT service managementsystem and protecting the information assets from various threats througheffective system operation that meets the requirements of internationalstandards, in order to ensure the reliability and stability of NDSL publicservices provided by KISTI Information Service Center and to enhancethe customer satisfaction.
참고문헌 (15)
- "BS 25999-2:2007. British Standards, Business continuity management specification", ~
- Disterer, G., "ISO 20000 for IT" (2009), SP Gabler Verlag
- Disterer, G., "Zertifizierung der IT nach ISO 20000" (2009), SP Gabler Verlag
- IEC 20000 Certification and Implementation Guide - Standard Introduction, Tips for Successful ISO, "Gerard Blokdijk, Jackie Brewster. ISO", pp.Lulu.com, IEC 20000 Certification, FAQs,Mapping Responsibilities, Terms, Definitions and ISO 20000 Acronyms
- Hwang, K., "NDSL ISO 20000 Certification and ISO 10002 Post Management Consulting" (2011), Goodus
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- 김상국, "정보기술을 이용한 ISO 9001:2000 품질경영시스템 구축", 품질경영학회지, 33(2), pp.13~21 (2005), 한국품질경영학회
- "KS X ISO", IEC 20000-1:2007 Information Technology Service Management Specification
- "KS X ISO", IEC 20000-2:2007 Information Technology Service Management practice guidelines
- Kumbakara, N., "Managed IT services: the role of IT standards" (2008), Emerald Group Publishing Limited
- Lee, T., "The common level of ISO", IEC 15504 and ISO, pp.2007[DOI]
- Wan, S., "Service impact analysis using business continuity planning processes" (2009), Emerald Group Publishing Limited