사회복지시설 종사자의 직장 내 괴롭힘 경험과 인식 연구
A Study on the Experience and Perception of Workplace Harassment by Social Welfare Organizations Employees
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참고문헌
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초록
본 연구는 연구참여자 13명의 개별심층면접을 통해 사회복지시설 종사자의 직장 내 괴롭힘 경험과인식을 살펴봄으로써 사회복지시설 직장 내 괴롭힘 근절 및 예방을 위한 대안을 모색하고자 실시되었다. 연구결과 직장 내 괴롭힘은 다양한 형태로 발생하고 있었으며 이로 인해 종사자들은 신체적, 정신적 건강 악화 및 업무능률의 저하를 경험하고 있었다. 이들은 괴롭힘 발생 시 시설 내 공식기구의 역할이 미흡하고 행정당국을 신뢰할 수 없어 적극적 대응을 하지 못했으며, 종사자에 대한 평판점검 관행 및 비민주적인 시설 운영을 직장 내 괴롭힘 발생의 주요 원인 및 구조로 인식하고 있었다. 이러한 연구결과를 바탕으로 사회복지시설 직장 내 괴롭힘 근절 및 예방을 위해 사회복지시설의민주적 운영을 체계 구축, 구제제도의 정비, 예방 교육의 의무화 및 홍보 강화를 위한 제언을 제시하였다.
Abstract
This study aims to seek ways to eradicate workplace harassment at social welfare organizations by examining the experiences and perception of workplace harassment by social welfare organization employees through in-depth interviews of 13 research participants. Results of this research showed that there were various types of workplace harassments that negatively affected the physical and mental health of employees and work efficiency. As an official authority at organizations where harassment occurred does not play a sufficient role and the administrative authorities are not trustful enough, employees chose to tolerate such practices. Interview participants said that the undemocratic operation of organizations with practices of with coworkers, and the concentration of power make it difficult for them to report harassment cases. Based on these findings, this paper suggested establishing a democratic system in operating social welfare organizations, a mechanism of relief for those in trouble, and mandatory preventive education programs and public campaign activities as alternatives to eliminate workplace harassment.
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