Comparative Analysis on Safety Perception and Safety Management Service Evaluation among Korea, China, Japan, and USA
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The purpose of this paper is to analyze the present safety perception condition of the four cities' citizens and compare the quality of public safety management service among Korea, China, Japan, and USA. For accomplishing the purpose, this article aims to explore implications for suggesting the directions of safety management service improvement and providing the basic data related with safety perception to us. The results of this study are as follows. First, results which analyze the safety perception, expectation, performance, satisfaction of safety management indicate that Chinese citizens perceived their safety level as highest. Second, expectation perception to safety management service is low in both Korea and Japan, but citizens in USA and China give relative high score to them. Third, all the country's respondents are aware of their country's safety level positively. Fourth, there were differences of safety ensuring behaviors among four countries, but, according to the results, safety ensuring behaviors of Chinese citizens are highest in almost domains except the domain of willingness to pay for the safety. Finally, on the whole, Chinese citizens have a feeling of satisfaction to their countries' safety management service sufficiently.
Abstract
The purpose of this paper is to analyze the present safety perception condition of the four cities' citizens and compare the quality of public safety management service among Korea, China, Japan, and USA. For accomplishing the purpose, this article aims to explore implications for suggesting the directions of safety management service improvement and providing the basic data related with safety perception to us. The results of this study are as follows. First, results which analyze the safety perception, expectation, performance, satisfaction of safety management indicate that Chinese citizens perceived their safety level as highest. Second, expectation perception to safety management service is low in both Korea and Japan, but citizens in USA and China give relative high score to them. Third, all the country's respondents are aware of their country's safety level positively. Fourth, there were differences of safety ensuring behaviors among four countries, but, according to the results, safety ensuring behaviors of Chinese citizens are highest in almost domains except the domain of willingness to pay for the safety. Finally, on the whole, Chinese citizens have a feeling of satisfaction to their countries' safety management service sufficiently.
참고문헌 (13)
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