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품질경영 실행과 기업 성과 간 관계에 대한 정보기술 거버넌스 요인의 조절 효과

Mediating Effect of Information Technology Governance Factors on Relationship between Quality Management Practice and Corporate Performance

서승범|박정수
한국디지털무역연구소 (Korea Digital Trade Research Institute)|2020.08|디지털무역리뷰 (Digital Trade Review)|제18권 제3호|pp. 67-85|DOI 10.17255/etr.18.3.202008.67

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키워드

성과PerformanceModerate RegressionQuality Management Practices품질경영 실행조절 회귀분석정보기술 거버넌스 요인Information Technology Governance Factors

초록

연구목적: 본 연구는 기존 연구들을 기초로 국내 기업의 품질경영 실행이 기업의 성과에 대하여 긍정적 영향을 미치고 있는가를 검증하는 것을 첫 번째 목표로 설정하였다. 그 다음 단계로 품질경영 실행과 성과 간의 관계에 대해 정보기술 거버넌스 요인중 정보기술 인적자원관리 요인과 정보기술 시스템관리 요인이 긍정적인 조절 효과를 갖는지를 검증하는 것을 목표로 하여 연구를 진행하였다. 논문구성/논리: 연구에 활용된 변수들의 타당성과 신뢰성을 검증하고, 품질경영 실행을 독립변수로 하고 기업의 성과를 종속변수로 하여 회귀모형에 의한 분석을 수행하였다. 그 다음으로 정보기술 인적자원 관리 변수와 정보기술 시스템 관리 변수를 조절변수로 하여 각각 조절적(위계적) 회귀분석을 실행하였다. 결과: 기본 모형인 품질경영 실행과 기업의 성과는 전자가 후자에 유의한 영향을 미치는 것으로 나타났다. 그 다음 단계에서 정보기술 인적자원관리는 품질경영 실행과 성과 간의 관계에 유의한 조절효과를 나타내었으나, 정보기술 시스템관리는 유의하지 않은 결과를 보였다. 이러한 결과는 단기적 성과 개선을 위해서는 품질경영 실행과 정보기술 인적자원관리에 대한 투자와 노력이 동시에 진행되는 것이 요구된다는 시사점을 제공한다. 독창성/가치: 품질경영 실행과 기업의 성과 간 관계에 대하여 정보기술 거버넌스 요인들을 연계시킨 실증적 연구를 수행하였다는 점과 단기적인 성과 개선을 위해서는 품질경영 실행과 정보기술 거버넌스 요인 중 정보기술 인적자원관리 요인에 대한 전략적 투자 및 활동 노력이 요구된다는 점을 제시한 점을 들 수 있을 것이다.

Abstract

Purpose: This study seeks to verify whether the quality management practices of Korean companies positively affect corporate performances by using surveys conducted on a sample of various types of Korean companies. The second stage of the study aims to confirm whether the two important factors in information technology governance, namely, human resource management and system management, have a positive moderating effect on the relationship between quality management practices and corporate performances respectively. Composition/Logic: After checking statistical validity and reliability of variables used in both the research models, we employ simple regression model to verify the relationship between quality management practices and corporate performances. We also implement the moderate or hierarchical regression model to verify the moderating effect of both information technology governance variables, namely, human resource and system management. Findings: In the first stage of this empirical study, we find that quality management practices(independent variable) positively affects corporate performances(dependent variable) and is statistically significant. For information technology governance factors, only the information technology human resource factor shows a positive moderating effect on the relationship between quality management practices and corporate performances. Originality/Value: We contribute to the relevant literature, first by offering an empirical analysis of quality management practices and information technology governance factors, which is scant in the extant literature. Second, we provide managerial implications by demonstrating that for short term performance improvement, companies must actively and strategically invest in quality management practices and the information technology human resource management factor simultaneously.

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