어린이집 및 유치원 교사의 업무 환경개선을 위한 AI 협업 서비스 제안
Proposal for AI Collaboration Service to Improve Work Environment for Nursery and Kindergarten Teachers
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연구배경: 유아의 교육과 보육을 총체적으로 책임지는 교사들은 교육 계획, 수업 진행, 학부모와의 소통, 행정 서류 작성 등 과중한 업무로 인해 충분한 휴식 시간을 확보하는 데 어려움을 겪고 있다. 이러한 결과는 유아 교육의 질 저하로 이어질 수 있으며, 어린이집 운영과 아이들의 교육 및 보육에 부정적인 영향을 미칠 수 있다. 따라서 본 연구는 AI 협업 서비스를 제안하여 교사의 업무 부담감을 줄이고, 업무 효율성을 높이고자 한다. 연구방법: 연구는 코크리에이션 방법론 기반의 더블 다이아몬드 프로세스를 활용하여 진행하였고, 프로토타입 설계를 위해 심층 인터뷰, 설문조사 등을 진행하였다. 최종적으로는 블루프린트를 도출하여 AI와 인간의 협업을 활용한 업무 환경 개선의 새로운 방향성을 제시하였다. 연구결과: 진행된 연구를 토대로 AI와 인간의 협업 기술에 대한 이해와 사용자와의 상호작용을 시각적으로 확인하였으며 최종적으로 ‘행정업무 매니징 서비스’, ‘학부모 상호작용 보조 서비스’, ‘교사 의견 교환 커뮤니티 서비스’를 제공하는 AI 스마트 시스템 플랫폼을 제시하였다. 결론: 본 연구는 교사의 업무 환경을 개선하기 위해 새로운 서비스 개발의 필요성을 확인하였고, 인간과 AI의 협업을 활용한 서비스를 제시하였다는 점에서 의의가 있다. AI-인간 협업을 통해 교사의 업무 효율 증진 및 업무 만족도를 향상하고, 더 나은 보육과 교육 제공의 기회를 기대한다.
Abstract
Background: Teachers who are responsible for the education and child care of infants are having difficulty in securing sufficient rest time due to heavy work such as education planning, class progress, communication with parents, and administrative documents. These results can lead to a decline in the quality of early childhood education, which can have a negative impact on the operation of day care centers and children's education and childcare.Therefore, this study proposes an AI collaboration service to reduce the workload of teachers and increase work efficiency. Methods: The study was conducted using the double diamond process based on the co-creation methodology, and in-depth interviews and surveys were conducted to design prototypes. Finally, the blueprint was derived to present a new direction for improving the work environment through collaboration between AI and humans. Results: Based on the research conducted, we visually confirmed the understanding of AI and human collaboration technology and interaction with users, and finally presented an AI smart system platform that provides 'administrative task management service', 'parent interaction assistance service', and 'teacher opinion exchange community service'. Conclusion: This study is significant in that it identified the need to develop new services to improve teachers' work environment and suggested services using human-AI collaboration. Through AI-human collaboration, we hope to improve the work efficiency of teachers, improve work satisfaction, and provide better childcare and education opportunities.
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