본문 바로가기
KERD
논문KCI 등재

항공사 조직 내 외부자 인식의 선행변수와 후행변수에 관한 연구

The Antecedents and Consequences of Perceived Outsider Status in the Airline Industry

현성협|이지연
한국마이스관광학회 (Korea MICE Tourism Society)|2024.11|MICE관광연구 (JOURNAL OF MICE & TOURISM RESEARCH)|제24권 제4호|pp. 43-61|DOI https://doi.org/10.35176/JMTR.24.4.3

0

조회

0

다운로드

0

인용

0

참고문헌

키워드

조직시민행동이직의도Turnover intention조직지원인식Organizational Citizenship BehaviorPerceived Organizational Support외부자인식참여적 의사결정경력성장기회Perceived Oursider StatusParticipatory Decision makingCareer growth opportunity

초록

This study examined the antecedents and consequences of perceived outsider status in the airline industry. A total of 207 questionnaires were distributed to cabin crew members with more than 10 years of experience. Based on the data analysis, out of the six antecedents, perceived organizational support, participatory decision-making, and career growth opportunity had significant negative effects on the cabin crew’s perceived outsider status, while leader-member exchange, organizational justice, and autonomy did not. In addition, it was found that the cabin crew's perceived outsider status had a significant effect on turnover intention and a negative effect on organizational citizenship behavior. The results can serve as valuable basic data for airline human resource management and provide practical implications.

Abstract

This study examined the antecedents and consequences of perceived outsider status in the airline industry. A total of 207 questionnaires were distributed to cabin crew members with more than 10 years of experience. Based on the data analysis, out of the six antecedents, perceived organizational support, participatory decision-making, and career growth opportunity had significant negative effects on the cabin crew’s perceived outsider status, while leader-member exchange, organizational justice, and autonomy did not. In addition, it was found that the cabin crew's perceived outsider status had a significant effect on turnover intention and a negative effect on organizational citizenship behavior. The results can serve as valuable basic data for airline human resource management and provide practical implications.

참고문헌 (60)

  1. 권나은, "팬데믹 이후 항공기 기내식음료 서비스의 지각된 위험이 고객만족도에 미치는 영향에 관한 연구", MICE관광연구, 22(1), pp.39~53 (2022)
  2. 김명희, "학교장의 감성리더십과 교사 직무만족의 관계에 미치는 LMX의 매개효과", 박사, pp.2011
  3. 김병우, "경력성장기회의 적하효과가 결과변인에 미치는 영향", 리더십연구, 10(2), pp.91~112 (2019)
  4. 김아현, "국내 항공사 외항사 승무원의 이직 후회감에 미치는 영향 분석: 지각된 아웃사이더 인지도 매개효과 중심으로", 석사, pp.2023
  5. 김진희, "조직지원인식, 팀워크, 조직몰입의 관계와 조직 냉소주의에 대한 효과", 기업경영연구, 18(3), pp.1~16 (2011)
  6. 박준철, "세무공무원의 의사결정참여, 상사신뢰, 성과피드백이 조직몰입과 직무생산성에 미치는 영향", 인적자원관리연구, 14(4), pp.171~183 (2007)
  7. 서경민, "기업구성원의 경력개발지원과 고용가능성에 대한 인식이 직무 유효성에 미치는 영향: 조직몰입, 경력몰입의 매개효과", 박사, pp.2010
  8. 손규태, "대기업 종사자의 직무성과와 경력개발지원, 조직몰입, 경력몰입 및 조직시민행동의 인과적 관계", 농업교육과 인적자원개발, 47(3), pp.139~174 (2015)
  9. 손원호, "스포츠센터 지도자의 셀프리더십이 리더-구성원 교환관계(LMX)및 조직효과성에 미치는 영향", 박사, pp.2017
  10. 이기성, "외식기업 종사원의 조직후원인식, 직무자율성, 가족의 지원이 일과 삶의 균형에 미치는 영향", 박사, pp.2020
  11. 이미혜, "여행사 종업원의 조직지원인식이 정서적 몰입과 조직시민행동에 미치는 영향", 관광경영연구, 24(3), pp.543~562 (2020)
  12. 이준혁, "고용가능성이 경력성장기회를 매개로 조직몰입, 이직의도에 미치는 영향 : 외부유연성을 중심으로", 인적자원관리연구, 23(1), pp.47~67 (2016)
  13. 유명진, "가족관광 동기가 삶의 질에 미치는 영향 : 자녀를 동반한가족관광 중심으로", MICE관광연구, 24(2), pp.167~186 (2014)
  14. 전정호, "경력성장기회와 육성적 피드백이 조직시민행동에 미치는 영향 : 조직몰입의 매개효과", 산업경제연구, 34(1)통권 : 153, pp.237~261 (2021)
  15. 정준재, "중소기업구성원들의 학습조직 조직지원인식이 구축수준에 미치는영향 : 정서적 조직몰입의 매개효과", HRD 연구, 19(2), pp.109~131 (2017)
  16. 최훈태, "호텔종사원이 지각하는 LMX 의 선행변수와 종속변수 간의 구조적 관계", 관광연구저널, 28(12), pp.137~152 (2014)
  17. 차영림, "항공사 객실승무원의 직업전문성이 정신건강에 미치는 영향에 관한 연구", MICE관광연구, 22(2), pp.179~191 (2022)
  18. Arnold, K. A., "Transformational leadership or the iron cage : which predicts trust, commitment and team efficacy?", Leadership &Organization Development Journal, 22(7), pp.315~320 (2001)
  19. Barney, J., "Firm resources and sustained competitive advantage", Journal of management, 17(1), pp.99~120 (1991)
  20. Bashir, M. S., "Moderated mediation between transformational leadership and organizational commitment : The role of procedural justice and career growth opportunities", Sage Open, 10(2), pp.1~19 (2020)
  21. Bedeian, A. G., "Career commitment and expected utility of present job as predictors of turnover intentions and turnover behavior", Journal of Vocational Behavior, 39(3), pp.331~343 (1991)
  22. Blau, P., "Exchange and power in social life" (1964), John Wiley and Sons
  23. Chi, N. W., "Exploring the linkages between formal ownership and psychological ownership for the organization : The mediating role of organizational justice", Journal of occupational and organizational psychology, 81(4), pp.691~711 (2008)
  24. Chuang, C. H., "Strategic human resource management in service context : Taking care of business by taking care of employees and customers", Personnel psychology, 63(1), pp.153~196 (2010)
  25. Dansereau. Jr, F., "A vertical dyad linkage approach to leadership within formal organizations; A longitudinal investigation of the role-making process", Organization Behavior and Human Performance, 13, pp.46~78 (1975)
  26. Dienesch, R., "Leader-member exchange model of leadership : A critique and further development", Academy of Management Review, 11, pp.618~634 (1986)
  27. Eisenberger, R., "Perceived organizational support", Journal of Applied psychology, 71(3), pp.500~ (1986)
  28. Fredrickson, B. L., "The role of positive emotions in positive psychology", American Psychologist, 56(3), pp.218~226 (2001)
  29. Gouldner, H. P., "Dimensions of organizational Commitment", Administrative Science Quarterly, pp.468~490 (1960)
  30. Graen G. B., "Relationship-based Approach to Leadership, Development of LMX Theory of Leadership over 25 years", Applying a Quarterly, 6(2), pp.219~247 (1995)
  31. Janssen, O., "Employees' goal orientations, the quality of leader-member exchange, and the outcomes of job performance and job satisfaction", Academy of Management journal, 47(3), pp.368~384 (2004)
  32. Klein, J. A., "A reexamination of autonomy in light of new manufacturing practices", Human Relations, 44(1), pp.21~38 (1991)
  33. Krishnan, R, "The mediating role of work engagement in the relationship between job autonomy and citizenship performance", World Journal of Social Sciences, 3(3), pp.120~131 (2013)
  34. Lapalme, M. E., "Bringing the outside in: Can “external” workers experience insider status?", Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 30(7), pp.919~940 (2009)
  35. Lee, C. H., "Creating value for employees : investment in employee development", The International Journal of Human Resource Management, 14(6), pp.981~1000 (2003)
  36. Lowin, A., "Participative decision making : A model, literature critique, and prescriptions for research", Organizational Behavior & Human Performance, 3(1), pp.68~106 (1968)
  37. Lowin, A., "Participative decision making : A model, literature critique, and prescriptions for research", Organizational Behavior & Human Performance, 3(1), pp.68~106 (1968)
  38. Magjuka, R. J., "Participation in decision making : An empirical analysis", Journal of Research and Theory in School Management, 1, pp.237~277 (1990)
  39. McFarlin, D. B., "Distributive and procedural justice as predictors of satisfaction with personal and organizational outcomes", Academy of management Journal, 35(3), pp.626~637 (1992)
  40. Nouri, H., "Career growth opportunities and employee turnover intentions in public accounting firms", The Brit ish Accounting Review, 45(2), pp.138~148 (2013)
  41. Olkkonen, M. E., "Relationships between organizational justice, identification with organization and work unit, and group-related outcomes", Organizational behavior and human decision processes, 100(2), pp.202~215 (2006)
  42. Organ, D. W, "Organizational Citizenship Behavior: The Good Soldier Syndrome" (1988), Lexington Books
  43. Pierce, J. L., "Self-esteem within the work and organizational context : A review of the organization-based self-esteem literature", Journal of management, 30(5), pp.591~622 (2004)
  44. Pierce, J. L., "Toward a theory of psychological ownership in organizations", Academy of management review, 26(2), pp.298~310 (2001)
  45. Rose, T., "Achieving leadership behavior change at scale", Strategic HR Review, 17(6), pp.309~318 (2018)
  46. Rousseau D. M., "Psychological and implied contracts in Organizations", Employee Responsibilities and Rights Journal, 2, pp.121~139 (1989)
  47. Rousseau, D. M, "Psychological contracts in organizations: Uderstanding written and unwritten agreements" (1995), Sage
  48. Schleicher, D. J., "Job attitudes and work values", ~ (2011)
  49. Shang, C., "How career growth relates to organizational citizenship behavior directed at individuals and the organization", Social Behavior and Personality : an international journal, 49(10), pp.1~9 (2021)
  50. Shore, L. M., "Commitment and employee behavior : Comparison of affective commitment and continuance commitment with peceived organizational support", Journal of applied psychology, 78(5), pp.774~ (1993)
  51. Stamper, C. L., "Insider or outsider? How employee perceptions of insider status affect their work behavior", Journal of Organizational Behavior, 23(8), pp.875~894 (2002)
  52. Tajfel, H., "Intergroup behavior", Introducing social psychology, 401, pp.466~ (1978)
  53. Thomas, H. D. C., "Changes in newcomers’ psychological contracts during organizational socialization : a study of recruits entering the British Army", Journal of Organizational Behavior, 19, pp.745~767 (1998)
  54. Thurston, Jr. P. W., "Justice Perceptions of Performance Appraisal Practices", Journal of Managerial Psychology, 25(3), pp.201~228 (2010)
  55. Tsui, A. S., "Research in personnel and human resource management (Vol. 13)", pp.117~151 (1995), JAI Press
  56. Van Dyne, L., "Organizational Citizenship Behavior of Contigent Workers in Singapore", The Academy of Journal, 41(6), pp.692~703 (1998)
  57. Vandenberg, R. J., "Disaggregating the motives underlying turnover intentions : when do intentions predict turnover behavior?", Human Relations, 52(10) (1999)
  58. Vera, M., "The predicting role of self-efficacyin the Job Demands-Resources Model : A longitudinal study", Studies in Psychology, 33(2), pp.167~178 (2012)
  59. Wall, T. D., "Outcomes of autonomous workgroups : A long-term field experiment", Academy of Management Journal, 29(2), pp.280~304 (1986)
  60. Weng, Q., "The relationship between career growth and organizational commitment", Journal of Vocational Behavior, 77(3), pp.391~400 (2010)

관련 논문AI추천

항공사 객실승무원의 조직지원인식이 조직공정성과 조직몰입의 관계에 미치는 매개효과강상묵, 장미경한국관광산업학회 · Tourism Research2013 · 제38권 제4호항공사 승무원이 지각하는 고객불량행동과 직무소진, 조직시민행동의 구조적 관계: 조직후원인식의 조절효과를 중심으로이명숙관광경영학회 · 관광경영연구2018 · 제22권 제7호국내 항공사의 조직공정성이 LMX의 질, 임파워먼트 및 조직시민행동에 미치는 영향이연숙한국외식산업학회 · 한국외식산업학회지2014 · 제10권 제2호항공사 객실승무원이 지각한 조직 내 무례와 정서적 고갈, 반생산적 과업행동의 관계이명숙한국호텔리조트학회 · 호텔리조트연구2025 · 제24권 제4호외국항공사 지상직 종사원의 이직결정요인과 이직행동의 관계 연구노미현관광경영학회 · 관광경영연구2017 · 제21권 제5호International Migrant Workers in South Korea: Perceived Insider Status and Organizational Outcomes윤영집, Md Aminur Rahman, M M Ahmed Ruel, Sanju Kumari PoudelL한국산업경영학회 · 경영연구2024 · 제39권 제4호

이 간행물의 다른 논문 (14건)

스마트관광기술 속성이 여행 만족도에 미치는 영향: 디지털 리터러시의 조절효과백주아, 최영배pp. 7-26패스트푸드 키오스크 이용의도 선행요인에 관한 탐구송명근, 문준호, 이원석pp. 27-41배달앱서비스에서 소비자의 자발적 친환경정책 참여증대를 위한 연구 – 감시자의 눈 효과를 중심으로문준호, 송명근pp. 63-79인센티브 투어 구성 중요속성에 따른 관광지 매력성과 만족 및 인센티브 투어 충성도 및 개발지지도 연구노승주, 윤유식, 최휘은pp. 81-1042025 오사카·간사이 엑스포의 관광동기 및 제약요인에 관한 연구: 한국과 중국 잠재 참가 관광객을 대상으로최영준, 강유림, 이유안pp. 105-124
원문 보기