Effectiveness of knowledge-based multinational management on global supply chain excellence
0
조회
0
다운로드
1
인용
0
참고문헌
키워드
초록
In current business management, knowledge is considered to be a strategic resourcethat can strengthen an organization’s competitiveness. Today, under the process ofcontinuous globalization, almost all companies are rapidly exposed to global competition regardless of their scale or type of business. However, multinational management is very complicated and uncertain and it is hard for multinationals to effectively coordinate and manage their global value chains. In light of this, the utility of multinational management based on knowledge is increased. The present study examines multinational firms’ knowledge management systems, knowledge creation processes and global supply chain performance and attempts to reveal any significant linkages between these latent variables. For this research interest, we proposed 18 items to measure four types of knowledgecreation processes (SECI) designed by Nonaka (1994) and revised by authors considering the global business environment, in particular involving the global supply chainmanagement concept. Utilizing the confirmed SECI model, 128 sample companies were classified into four groups according to the levels of their knowledge creation processes. The empirical results of this study reveal important linkages between a multinational firm’s knowledge management system and knowledge creation process, as well as between its knowledge creation process and global supply chain management performance. In particular, the current work suggests that the creation and conversion of tacit knowledge as well as explicit knowledge can be effectively supported by information and communication technology.
Abstract
In current business management, knowledge is considered to be a strategic resourcethat can strengthen an organization’s competitiveness. Today, under the process ofcontinuous globalization, almost all companies are rapidly exposed to global competition regardless of their scale or type of business. However, multinational management is very complicated and uncertain and it is hard for multinationals to effectively coordinate and manage their global value chains. In light of this, the utility of multinational management based on knowledge is increased. The present study examines multinational firms’ knowledge management systems, knowledge creation processes and global supply chain performance and attempts to reveal any significant linkages between these latent variables. For this research interest, we proposed 18 items to measure four types of knowledgecreation processes (SECI) designed by Nonaka (1994) and revised by authors considering the global business environment, in particular involving the global supply chainmanagement concept. Utilizing the confirmed SECI model, 128 sample companies were classified into four groups according to the levels of their knowledge creation processes. The empirical results of this study reveal important linkages between a multinational firm’s knowledge management system and knowledge creation process, as well as between its knowledge creation process and global supply chain management performance. In particular, the current work suggests that the creation and conversion of tacit knowledge as well as explicit knowledge can be effectively supported by information and communication technology.
참고문헌 (39)
- Anderson, J.C, "Structural equation modeling in practice : A review and recommended two-step approach", Psychological Bulletin, 103(3), pp.411~423 (1988)
- Antonelli, C, "New information technology and the knowledge-based economy : The Italian Evidence", Review of Industrial Organization, 12(4), pp.593~607 (1997)
- Armstrong, J. S, "Estimating Nonresponse Bias in Mail Surveys", Journal of Marketing Research, 14(3), pp.396~402 (1977)
- Bagozzi, R.P, "Representing and testing organizational theories : A holistic construal", Administrative Science Quarterly, 27, pp.459~489 (1982)
- Bartlett, C. A, "Managing Across Borders: The Transnational Solution" (1998), Harvard Business School Press
- Bolisani, E, "Information technology management: A knowledge-based perspective", Technovation, 19, pp.209~217 (1999)
- Choi, B, "Effects of knowledge management strategy on organizational performance: A complementarity theory-based approach. Omega", The International Journal of Management Science, 36(2), pp.235~251 (2008)
- Churchill Jr., G.A, "A paradigm for developing better measures of marketing constructs", Journal of Marketing Research, 16(1), pp.64~73 (1979)
- Davenport, T. H, "Improving knowledge work processes", Sloan Management Review, 37(4), pp.53~65 (1996)
- Davenport, T. H, "Working knowledge: How organizations manage what they know" (1998), Harvard Business School Press
- Demarest, M, "Understanding Knowledge Management", Long Range Planning, 30(3), pp.374~384 (1997)
- Drucker, P. F, "Post-capitalist Society" (1993), Butterworth Heineman
- Hair, J.F, "Multivariate Data Analysis" (2010), Pearson Prentice Hall
- Hamel, G, "Competing for the future", Harvard Business Review, 72(4), pp.122~128 (1994)
- Hendricks, P. H. J, "Knowledge-based systems and knowledge management: Friends or Foes", Information and Management, 35, pp.113~125 (1999)
- Hill, C. W. L, "Global Business Today" (2009), McGraw-Hill International Press
- Holsapple, C. W, "The knowledge chain model: Activities for competitiveness", Expert Systems with Applications, 20, pp.77~98 (2001)
- Hsieh, P. J, "The construction and application of knowledge navigator model (KNM): An evaluation of knowledge management maturity", Expert Systems with Applications, 36, pp.4087~4100 (2009)
- Hsieh, P. J, "The construction and application of knowledge navigator model (KNMTM): An evaluation of knowledge management maturity", Expert Systems with Applications, 36, pp.4087~4100 (2009)
- Johannessen, J.-A, "Mismanagement of tacit knowledge: The importance of tacit knowledge, the danger of information technology and what to do about it", International Journal of Information Management, 21, pp.3~20 (2001)
- Knapp, E. M, "Knowledge management", Business and Economic Review, 44(4), pp.3~6 (1998)
- Lee, H, "Knowledge management enablers, processes and organizational performance: An integrative view and empirical examination", Journal of Management Information Systems, 20(1), pp.179~228 (2003)
- Leonard, D, "The role of tacit knowledge in group innovation", California Management Review, 40(3), pp.112~132 (1998)
- Millar, J, "Trans-organizational innovation: A framework for research", Technology Analysis & Strategic Management, 9, pp.399~418 (1997)
- Nelson, R. R, "An Evolutionary Theory of Economic Change" (1982), Harvard University Press
- Nonaka, I, "A Dynamic Theory of Organizational Knowledge Creation", Organization Science, 5(1), pp.14~37 (1994)
- Nonaka, I, "The Knowledge-creating Company" (1995), Oxford University Press
- Plessis, M. D, "Drivers of knowledge management in the corporate environment", International Journal of Information Management, 25(3), pp.193~202 (2005)
- Polanyi, M, "The Tacit Dimension, Doubleday Anchor" (1967), Garden City
- Porter, M. E, "Competitive Strategy: Techniques for Analyzing Industries and Competitors" (1980), Free Press
- Porter, M. E, "Competitive Advantage" (1985), The Free Press
- Sher, P. J, "Information technology as a facilitator for enhancing dynamic capabilities through knowledge management", Information Management, 41, pp.933~945 (2004)
- Steiger, J. H, "Structural model evaluation and modification : An interval estimation approach", Multivariate Behavioral Research, 25(2), pp.173~180 (1990)
- Stewart, T. A, "Intellectual Capital : The New Wealth of Organizations" (1997), Doubleday
- Szulanski, G, "Exploring internal stickiness : Impediments to the transfer of best practice within the firm", Strategic Management Journal, 17, pp.27~43 (1996)
- Sher, P. J, "Information technology as a facilitator for enhancing dynamic capabilities through knowledge management", Information & Management, 41, pp.933~945 (2004)
- Teece, D. J, "Dynamic capabilities and strategic management", Strategic Management Journal, 18(7), pp.509~533 (1997)
- Vaccaro, A, "The impact of virtual technologies on knowledge-based processes: An empirical study", Research Policy, 38, pp.1278~1287 (2009)
- Yang, C-C, "Knowledge management enablers in liner shipping", Transportation Research Part E, 45, pp.893~903 (2009)