본문 바로가기
KERD
논문KCI 등재

치과위생사의 감정노동, 근무환경 분위기, 직무몰입이 이직의도에 미치는 영향

Effects of emotional labor, organizational climate, and job involvement on turnover intention in Korean dental hygienists

정다이
한국치위생학회 (Korean Society of Dental Hygiene)|2019.10|한국치위생학회지 (Journal of Korean society of Dental Hygiene)|제19권 제5호|pp. 813-824|DOI 10.13065/jksdh.20190069

0

조회

0

다운로드

8

인용

0

참고문헌

키워드

감정노동이직의도Turnover intention직무몰입Emotional labor치과위생사Job involvementOrganizational climateDental hygienists근무환경 분위기
주제분류치의학

초록

Objectives: The purpose of this study was to investigate the effects of emotional labor, organizational climate, and job involvement on turnover intention in Korean dental hygienists. Methods: A total of 806 dental hygienists were enrolled in this study. A self-administered questionnaire was used to evaluate the demographic and occupational characteristics, emotional labor, organizational climate, job involvement, and turnover intention of the subjects. A hierarchical multiple regression analysis was performed. All statistical analyses were performed using the Statistical Package for the Social Sciences for Windows (version 23.0) and p-values < 0.05 were considered significant. Results: Highly chronic exposure to emotional labor were more likely to increase the risk of turnover intention among dental hygienists, especially in the sub-scales of “over-load and conflict in customer service” (OR: 1.64; CI: 1.01– 2.64), “organizational surveillance and monitoring” (OR: 1.76; 95% CI: 1.21–2.57), and “lack of a supportive and protective system in the organization” (OR: 1.76; 95% CI: 1.36–2.46). Job involvement (OR: 0.91; 95% CI: 0.86–0.96) and organizational climate (OR: 0.82; 95% CI: 0.75– 0.90) were negatively associated with turnover intention among dental hygienists. Conclusions: Exposure to chronic and excessive emotional labor might be a contributing factor for turnover intention, and job involvement and a positive organizational climate contribute to protecting the negative impacts of emotional labor on turnover intention in dental hygienists.

Abstract

Objectives: The purpose of this study was to investigate the effects of emotional labor, organizational climate, and job involvement on turnover intention in Korean dental hygienists. Methods: A total of 806 dental hygienists were enrolled in this study. A self-administered questionnaire was used to evaluate the demographic and occupational characteristics, emotional labor, organizational climate, job involvement, and turnover intention of the subjects. A hierarchical multiple regression analysis was performed. All statistical analyses were performed using the Statistical Package for the Social Sciences for Windows (version 23.0) and p-values < 0.05 were considered significant. Results: Highly chronic exposure to emotional labor were more likely to increase the risk of turnover intention among dental hygienists, especially in the sub-scales of “over-load and conflict in customer service” (OR: 1.64; CI: 1.01– 2.64), “organizational surveillance and monitoring” (OR: 1.76; 95% CI: 1.21–2.57), and “lack of a supportive and protective system in the organization” (OR: 1.76; 95% CI: 1.36–2.46). Job involvement (OR: 0.91; 95% CI: 0.86–0.96) and organizational climate (OR: 0.82; 95% CI: 0.75– 0.90) were negatively associated with turnover intention among dental hygienists. Conclusions: Exposure to chronic and excessive emotional labor might be a contributing factor for turnover intention, and job involvement and a positive organizational climate contribute to protecting the negative impacts of emotional labor on turnover intention in dental hygienists.

참고문헌 (38)

  1. Morris JA, "The dimension, antecedents and consequences of emotional labor", Acad Manage Rev, 21(4), pp.986~1010 (1996)
  2. Hochshild AR, "The Managed Heart: commercialization of human feeling", pp.7~ (1983), University of California Press
  3. Ashforth BE, "Emotional labor in service roles : the influence of identity", Acad Manage Rev, 18(1), pp.88~115 (1993)
  4. Grandy AA, "When the show must go on : surface and deep acting as determinants of emotional exhaustion and peer-rated service delivery", Acad Manage Rev, 46(1), pp.86~96 (2003)
  5. Brotheridge CM, "Emotional labor and burnout : Comparing two perspectives of"people work"", J Vocat Behav, 60(1), pp.17~39 (2002)
  6. Pugliesi K, "The consequences of emotional labor : Effects on work stress, job satisfaction, and well-being", Motiv Emot, 23(2), pp.125~154 (1999)
  7. Cavanagh SJ, "Staff turnover among hospital nurses", J Adv Nurs, 17(11), pp.1369~1376 (1992)
  8. "Statistics Korea" (2017)[URL]
  9. "Hospital Nurses Association" (2018)[URL]
  10. Korean health and medical worker’s union survey report on health care workers, "Korean Health and Medical Worker’s Union", Korean Health and Medical Worker’s Union, 39~40 (2016)
  11. 최혜정, "일부 임상치과위생사의 이직의도 영향요인", 한국치위생학회지, 18(6), pp.1057~1066 (2018), 한국치위생학회[DOI]
  12. Kanungo RN, "An integrative approach", pp.14~19 (1982), Praegar Publishers
  13. Kanungo RN, "Measurement of job and work involvement", J Appl Psychol, 67(3), pp.341~349 (1982)
  14. Brown SP, "A new look at psychological climate and its relationship to job involvement, effort, and performance", J Appl Psychol, 81(4), pp.358~368 (1996)
  15. 정다이, "치과위생사의 교육훈련, 자기효능감 및 사회적 지지가 직무몰입에 미치는 영향", 치위생과학회지, 15(4), pp.465~471 (2015), 한국치위생과학회
  16. Alicia Grandey, "Free to be you and me: A climate of authenticity alleviates burnout from emotional labor.", Journal of Occupational Health Psychology, 17(1), pp.1~14 (2012), American Psychological Association (APA)[DOI]
  17. Grandey AA, "Is"service with a smile"enough? Authenticity of positive displays during service encounters", Organ Behav Hum Decis Process, 96(1), pp.38~55 (2005)
  18. 정경이, "치과위생사의 감정노동, 감정소진, 이직의도에 관한 연구", 치위생과학회지, 15(3), pp.280~286 (2015), 한국치위생과학회
  19. Sun-Mi Noh, "Factors Affecting the Turnover Intention of Dental Hygienists: Emotional Labor, Job Satisfaction, and Social Support", 치위생과학회지, 18(5), pp.271~279 (2018), 한국치위생과학회[DOI]
  20. Development of Korean emotional labor scale and workplace violence scale, "Chang SJ", Institute of Occupational Health and Safety, 25~ (2014)
  21. The study on physical and mental health promotion of firefighters through lifetime health risk management system, "Kim CS", National Fire Agency, 256~259 (2016)
  22. Céeste M. Brotheridge, "Testing a conservation of resources model of the dynamics of emotional labor.", Journal of Occupational Health Psychology, 7(1), pp.57~67 (2002), American Psychological Association (APA)[DOI]
  23. Alicia A. Grandey, "Emotional regulation in the workplace: A new way to conceptualize emotional labor.", Journal of Occupational Health Psychology, 5(1), pp.95~110 (2000), American Psychological Association (APA)[DOI]
  24. Ashley E. Nixon, "Can work make you sick? A meta-analysis of the relationships between job stressors and physical symptoms", Work & Stress, 25(1), pp.1~22 (2011), Informa UK Limited[DOI]
  25. Sandi Mann, "‘People-work’: emotion management, stress and coping", British Journal of Guidance & Counselling, 32(2), pp.205~221 (2017), Informa UK Limited[DOI]
  26. Dieter Zapf, "Emotion work and psychological well-being", Human Resource Management Review, 12(2), pp.237~268 (2002), Elsevier BV[DOI]
  27. Judy Cameron, "Reinforcement, Reward, and Intrinsic Motivation: A Meta-Analysis", Review of Educational Research, 64(3), pp.363~423 (2016), American Educational Research Association (AERA)[DOI]
  28. Susan E. Jackson, "Toward an understanding of the burnout phenomenon.", Journal of Applied Psychology, 71(4), pp.630~640 (1986), American Psychological Association (APA)[DOI]
  29. Raymond T. Lee, "A meta-analytic examination of the correlates of the three dimensions of job burnout.", Journal of Applied Psychology, 81(2), pp.123~133 (1996), American Psychological Association (APA)[DOI]
  30. Geneviève Jourdain, "Job demands–resources, burnout and intention to leave the nursing profession: A questionnaire survey", International Journal of Nursing Studies, 47(6), pp.709~722 (2010), Elsevier BV[DOI]
  31. Timothy Bartram, "Do perceived high performance work systems influence the relationship between emotional labour, burnout and intention to leave? A study of Australian nurses", Journal of Advanced Nursing, 68(7), pp.1567~1578 (2012), Wiley[DOI]
  32. Hobfall SE, "Conservation of resources: a general stress theory applied to burnout: recent development in theory and research", pp.115~129 (1983), Taylor & Francis
  33. Stevan E. Hobfoll, "Social and Psychological Resources and Adaptation", Review of General Psychology, 6(4), pp.307~324 (2002), SAGE Publications[DOI]
  34. Sara De Gieter, "Revisiting the impact of job satisfaction and organizational commitment on nurse turnover intention: An individual differences analysis", International Journal of Nursing Studies, 48(12), pp.1562~1569 (2011), Elsevier BV[DOI]
  35. Charles Glisson, "Therapist Turnover and New Program Sustainability in Mental Health Clinics as a Function of Organizational Culture, Climate, and Service Structure", Administration and Policy in Mental Health and Mental Health Services Research, 35(1-2), pp.124~133 (2008), Springer Science and Business Media LLC[DOI]
  36. Charles H Schwepker, "Ethical climate's relationship to job satisfaction, organizational commitment, and turnover intention in the salesforce", Journal of Business Research, 54(1), pp.39~52 (2001), Elsevier BV[DOI]
  37. Stephen J Cavanagh, "Staff turnover among hospital nurses", Journal of Advanced Nursing, 17(11), pp.1369~1376 (1992), Wiley[DOI]
  38. 문숙자, "간호사의 이직의도 예측모형", Journal of Korean Academy of Nursing, 41(5), pp.633~641 (2011), 한국간호과학회

관련 논문AI추천

치과위생사들의 감정노동, 소진 및 이직의도간의 관계오혜승한국치위생학회 · 한국치위생학회지2015 · 제15권 제4호임상치과위생사의 소진에 영향 요인민희홍, 윤미혜한국치위생학회 · 한국치위생학회지2019 · 제19권 제6호구조방정식을 이용한 치과위생사의 감정노동과 직무특성이 직무스트레스와 이직의도에 미치는 영향김진수, 최부근, 하미나한국치위생학회 · 한국치위생학회지2018 · 제18권 제1호Factors Affecting the Turnover Intention of Dental Hygienists: Emotional Labor, Job Satisfaction, and Social Support김명희, 임도선, 임희정, Ae-Jung Im, Sun-Mi Noh한국치위생과학회 · 치위생과학회지2018 · 제18권 제5호일부 치과위생사들의 감정노동, 소진, 직무만족 및 이직의도의 융합 연구강미현, 장선주한국융합학회 · 한국융합학회논문지2017 · 제8권 제8호치과위생사의 감정노동, 감정소진, 이직의도에 관한 연구정경이, 한옥성한국치위생과학회 · 치위생과학회지2015 · 제15권 제3호

이 간행물의 다른 논문 (19건)

The fifty-year history of dental hygiene education in South Korea노희진, Ji-Hye Yang, Eun-Ha Jung, A-Ram Lee, Ju-Hui Jeong, 문소정, 한선영, 정원균pp. 625-633Analysis of liberal arts education based on NCS and K-CESA in dental hygieneJin-Ah Yoo, 장종화pp. 635-649국내 대학 치위생(학)과의 포괄치위생관리(CDHC) 과정 적용 교육과정 현황조혜은, 문소정, 오혜영, 강현주, 김경선, 홍선화, 천혜원, 문상은, 장선옥, 김윤정, 김선영pp. 651-664임상치과위생사에서 간접시진 능력과 근골격계 통증과의 연관성최준선, 정여진pp. 665-676치과위생사의 감염관리 인지 및 실천도 연구 : 인증치과병원과 비인증치과병원의 비교양진주, 김윤정, 김선영, 조혜은, 강현주, 문상은pp. 677-688
원문 보기