치과 의원 치과위생사의 이직의도 관련 변수들 간의 모형분석
Model analysis among variables related to turnover intention of dental hygienists working in dental clinics
1
조회
0
다운로드
3
인용
0
참고문헌
키워드
초록
Objectives: This study proposes a hypothetical model for job stress, job satisfaction, organizational commitment, and turnover intention through social exchange relations (LMX, TMX) and political skills (LPS) for dental hygienists working in dental clinics hygienists. Methods: A self-administrated questionnaire was administered from April 1 to May 12, 2020, with 171 dental clinic hygienists participating in Seoul, Busan and Gyeongnam. The data were analyzed using SPSS and AMOS statistical analysis programs. Results: First, in the hypotheses testing, a total of 7 of 18 hypotheses were supported. Second, the relatonship between leader-member exchange (LMX) or team-member exchange (TMX) and turnover intention, a full mediating effect of job stress or job satisfaction or organizational commitment on that exchange was found. However, the leader’s political skills on the path to turnover intention were not statistically significant. Conclusions: It is considered that education to enhance job skills, support for leisure activities, and time to communicate opinions with each other should be provided to create an organizational culture that satisfies all members, thereby lowering the intention to turnover.
Abstract
Objectives: This study proposes a hypothetical model for job stress, job satisfaction, organizational commitment, and turnover intention through social exchange relations (LMX, TMX) and political skills (LPS) for dental hygienists working in dental clinics hygienists. Methods: A self-administrated questionnaire was administered from April 1 to May 12, 2020, with 171 dental clinic hygienists participating in Seoul, Busan and Gyeongnam. The data were analyzed using SPSS and AMOS statistical analysis programs. Results: First, in the hypotheses testing, a total of 7 of 18 hypotheses were supported. Second, the relatonship between leader-member exchange (LMX) or team-member exchange (TMX) and turnover intention, a full mediating effect of job stress or job satisfaction or organizational commitment on that exchange was found. However, the leader’s political skills on the path to turnover intention were not statistically significant. Conclusions: It is considered that education to enhance job skills, support for leisure activities, and time to communicate opinions with each other should be provided to create an organizational culture that satisfies all members, thereby lowering the intention to turnover.
참고문헌 (36)
- Kang KN, "Structural equation modelling of nurses’ turnover intention based on social exchange(LMXTMX),positivepsychological capitalandorganizational committment:focused on tertiary and general hospitals", Doctor, pp.2018
- 김종호, "지각된 의료서비스 품질이 환자만족 및 후속행동에 미치는영향", 마케팅관리연구, 9(1), pp.1~19 (2004), 한국마케팅관리학회
- 권준영, "치과위생사의 수행업무, 직무만족, 조직기여도의 관계", 치위생과학회지, 16(4), pp.302~309 (2016), 한국치위생과학회
- 한세영, "치과위생사의 직무스트레스, 피로 및 직무만족도가 이직의도에 미치는 영향에 대한 공분산구조분석", 한국산학기술학회논문지, 17(7), pp.629~640 (2016), 한국산학기술학회[DOI]
- Loke EA, "Handbook of Industrial and organizational Psychology", pp.1297~1343 (1976)
- Mowday RT, "The measurement of organization commitment", J Vocat Behav, 14, pp.224~247 (1979)[DOI]
- Allen NJ, "The measurement and antecedents of affective, continuance and normative commitment to the organization", J Occup Organ Psychol, 63(1), pp.1~18 (1990)[DOI]
- 지민경, "직무스트레스, 직무소진, 조직몰입이 이직의도에 미치는 영향 - 신규 치과위생사를 대상으로 -", 한국엔터테인먼트산업학회논문지, 10(6), pp.379~387 (2016), 한국엔터테인먼트산업학회[DOI]
- 박정임, "어린이집 원장의 감성리더십이 LMX(Leader-Member Exchange), TMX(Team-Member Exchange)에 미치는 영향", 한국가족복지학, 19(4), pp.929~946 (2014), 한국아동가족복지학회[DOI]
- 윤나나, "치과위생사의 심리적 임파워먼트 및 리더-구성원 간 교환관계(LMX)와 직무 만족도의 관련성", 한국치위생학회지, 17(3), pp.405~418 (2017), 한국치위생학회[DOI]
- 강경석, "학교장의 감성적 리더십, LMX(Leader-Member Exchange), TMX(Team-Member Exchange), CMX(Customer-Member Exchange) 및 학교조직효과성 간의 관계", 교육행정학연구, 30(1), pp.471~498 (2012), 한국교육행정학회[DOI]
- Dierdorff EC, "The power of "we": effects of psychological collectivism on team performanceovertime", J Appl Psychol, 96(2), pp.247~262 (2011)[DOI]
- FerrisGR, "Development and validation of the political skill inventory", J Manag, 31(1), pp.126~152 (2005)[DOI]
- Ferris GR, "Political skill in organizations", J Manag, 33(3), pp.290~320 (2007)[DOI]
- 노은미, "치과위생사의 LMX (Leader-Member Exchange)와 임파워먼트가 조직성과에 미치는 영향", 치위생과학회지, 15(5), pp.650~658 (2015), 한국치위생과학회
- Chou HY, "Predicting nurses' well-being from job demands and resources : a crosssectional study of emotional labour", J Nurs Manag, 20(4), pp.502~511 (2012)[DOI]
- Yu JP, "Jongpil Woo's concept and understanding of structural equation model", pp.1~567 (2012), Hannarae Publishing Co
- Dienesch RM, "Leader-member exchange model of leadership; a critique and further development", AcadManagRev, 11(3), pp.618~634 (1986)[DOI]
- 김현아, "LMX의 질, 자아개념, 조직유효성간의 관계 연구", 조직과 인사관리연구, 28(4) (2004), 한국인사관리학회
- Seok BI, "Effect of leader-member exchange on the job satisfaction and organizational commitment:focusing on team work", Korea Business Review, 13(2), pp.155~178 (2014)
- NielsenIK, "Developmentandvalidationof scoresonatwo-dimensionalworkplace friendship", EducPsycholMeas, 60(4), pp.628~643 (2000)[DOI]
- Bedi A, "Political skill at work: good or bad understanding its predictors and consequences", SAMA dvanced Management Journal, 79(2), pp.39~47 (2014)
- 강경구, "정치적 기술이 유효성에 미치는 영향: 리더십 유효성의 매개효과를 중심으로", 대한경영학회지, 28(4), pp.1277~1302 (2015), 대한경영학회
- 장세진, "한국인 직무 스트레스 측정도구의 개발 및 표준화", Annals of Occupational and Environmental Medicine, 17(4), pp.297~317 (2005), 대한직업환경의학회
- The measurement of satisfaction in work and retirement; a strategy forthestudyof Aatitudes, "Smith PC", Rand McNally, 1~194 (1969)
- 양일선, "직무 유형에 따른 특급호텔 조리, 식음료 종사원의 직무만족도가 이직의사 견해에 미치는 영향 분석", 한국식품조리과학회지, 20(2), pp.151~157 (2004), 한국식품조리과학회
- 김연주, "치과위생사의 감성리더십, 몰입도, 환자지향성과 직무성과의 관련성", 치위생과학회지, 15(5), pp.551~559 (2015), 한국치위생과학회
- Mobley WH, "Employee turnover: Causes, consequences and control", pp.1~212 (1982), Addison Wesley
- 문숙자, "간호사의 이직의도 예측모형", Journal of Korean Academy of Nursing, 41(5), pp.633~641 (2011), 한국간호과학회
- Thomas CH, "Preventing burnout: the effects of LMX and mentoring on socialization, role stress, and burnout", Human Resource Management, 48(3), pp.417~432 (2009)[DOI]
- Harris KJ, "Too much of a good thing:the curvilinear effect of leader-member exchange on stress", J Soc Psychol, 146(1), pp.65~84 (2006)[DOI]
- 이기현, "리더-구성원 교환관계와 팀 구성원 직무스트레스 간 관계에 대한 다수준적 접근", 경영학연구, 45(2), pp.687~710 (2016), 한국경영학회[DOI]
- Mintzberg H, "Power in and around organizations", pp.1~700 (1983), Prentice Hall
- Ahearn KK, "Leader political skill and team performance", JManag, 30(3), pp.309~327 (2004)[DOI]
- 한지연, "조직사회자본이 직무 스트레스, 직무 만족과 이직의도에 미치는 영향: 치과위생사를 중심으로", 경영컨설팅연구, 18(4), pp.187~195 (2018), 한국경영컨설팅학회
- 황지현, "스포츠센터 지도자의 LMX(Leader-Member Exchange), TMX(Team-Member Exchange)와 조직몰입 및 조직시민행동의 관계", 한국체육과학회지, 23(5), pp.127~138 (2014), 한국체육과학회