치과위생사의 의료서비스가 환자만족도 및 병원재이용 의사에 미치는 영향
An effect of medical service of the dental hygienist upon patients' satisfaction and the intention of hospital revisit
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초록
Objectives : This study aims at analyzing the quality of medical service of the dental hygienist upon patients’ satisfaction and the intention of hospital revisit in order to figure out the role of the dental hygienist to improve patients’satisfaction. Methods : Questionnaire survey was carried out to patients in dental hospital and clinics in Seoul and Gyeonggi-do. Total 301 sheets except for insufficient ones were analyzed and the results are as follows. Results : As for the correlation analysis between variables affecting patients’satisfaction, every variables showed significantly positive relation, and the relation between medical treatment level of the dental hygienist and patients’satisfaction had the strongest positive (+) relation (p<0.001). Oral health education satisfaction by the dental hygienist and the medical treatment satisfaction by the dental hygienist had significant influence on patients’satisfaction, a dependent variable (p<0.001). Hospital environment (p<0.000),oral health education satisfaction by the dental hygienist (p<0.05), the satisfaction of medical treatment level by the dental hygienist (p<0.05) and patients’ satisfaction (p<0.001) had significant influence on the intention of hospital revisit. Conclusions : In order to improve dental medical service quality and the intention of hospital revisit, the role of the dental hygienist is important. Thus,it seems necessary to prepare specific education plan on the medical service by the dental hygienist.
Abstract
Objectives : This study aims at analyzing the quality of medical service of the dental hygienist upon patients’ satisfaction and the intention of hospital revisit in order to figure out the role of the dental hygienist to improve patients’satisfaction. Methods : Questionnaire survey was carried out to patients in dental hospital and clinics in Seoul and Gyeonggi-do. Total 301 sheets except for insufficient ones were analyzed and the results are as follows. Results : As for the correlation analysis between variables affecting patients’satisfaction, every variables showed significantly positive relation, and the relation between medical treatment level of the dental hygienist and patients’satisfaction had the strongest positive (+) relation (p<0.001). Oral health education satisfaction by the dental hygienist and the medical treatment satisfaction by the dental hygienist had significant influence on patients’satisfaction, a dependent variable (p<0.001). Hospital environment (p<0.000),oral health education satisfaction by the dental hygienist (p<0.05), the satisfaction of medical treatment level by the dental hygienist (p<0.05) and patients’ satisfaction (p<0.001) had significant influence on the intention of hospital revisit. Conclusions : In order to improve dental medical service quality and the intention of hospital revisit, the role of the dental hygienist is important. Thus,it seems necessary to prepare specific education plan on the medical service by the dental hygienist.
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