치과위생사의 감정부조화와 직무만족도 간의 관계에서 소진의 매개효과와 조직적 지지의 조절효과
Mediating effects of burnout and moderating effects of organizational support on the relationship between emotional dissonance and job satisfaction in dental hygienists
2
조회
0
다운로드
4
인용
0
참고문헌
키워드
초록
Objectives: The purpose of this study was to investigate the mediating effects of burnout and to identify the moderating effects of individual factors and organizational factors on the relationship between emotional dissonance and job satisfaction. Methods: This cross-sectional study included 270 dental hygienists working full-time at dental care facilities. The data on the socio-demographic characteristics, emotional dissonance, burnout, job satisfaction, and individual and organizational factors were collected. The individual (self-efficacy and ego resilience) and organizational (social support, organizational support and wage satisfaction) factors were considered as the moderating variable. For statistical analyses, t-test, one-way ANOVA and multiple linear regression were used. Results: Burnout was found to be a significant mediator on the relationship between emotional dissonance and job satisfaction(p<0.001). The variables moderating the relationship between emotional dissonance and burnout were identified as social support, organizational support and wage satisfaction (p <0.05), while the variables moderating the relationship between burnout and job satisfaction were wage satisfaction and ego resilience (p<0.05). Conclusions: To prevent the decrease in job satisfaction due to emotional dissonance, the management of dental care facilities should have a better understanding of burnout in dental hygienists, which requires individual and organizational efforts to be moderated. In addition, as organizational support has been identified as the factor mitigating the negative effects of emotional dissonance, it is highly necessary to adopt the preceptor system, improve communication systems and expand welfare policies of organizations.
Abstract
Objectives: The purpose of this study was to investigate the mediating effects of burnout and to identify the moderating effects of individual factors and organizational factors on the relationship between emotional dissonance and job satisfaction. Methods: This cross-sectional study included 270 dental hygienists working full-time at dental care facilities. The data on the socio-demographic characteristics, emotional dissonance, burnout, job satisfaction, and individual and organizational factors were collected. The individual (self-efficacy and ego resilience) and organizational (social support, organizational support and wage satisfaction) factors were considered as the moderating variable. For statistical analyses, t-test, one-way ANOVA and multiple linear regression were used. Results: Burnout was found to be a significant mediator on the relationship between emotional dissonance and job satisfaction(p<0.001). The variables moderating the relationship between emotional dissonance and burnout were identified as social support, organizational support and wage satisfaction (p <0.05), while the variables moderating the relationship between burnout and job satisfaction were wage satisfaction and ego resilience (p<0.05). Conclusions: To prevent the decrease in job satisfaction due to emotional dissonance, the management of dental care facilities should have a better understanding of burnout in dental hygienists, which requires individual and organizational efforts to be moderated. In addition, as organizational support has been identified as the factor mitigating the negative effects of emotional dissonance, it is highly necessary to adopt the preceptor system, improve communication systems and expand welfare policies of organizations.
참고문헌 (29)
- 허성은, "치과위생사의 직무스트레스와 이직의도의 관계에 있어 소진의 매개효과", 대한보건연구, 36(2), pp.35~55 (2010), 사단법인 대한보건협회[DOI]
- Miyashita M, "Care evaluation scale-patient version: measuring the quality of the structure and process of palliative care from the patient's perspective", J Pain Symptom Manage, 48(1), pp.110~118 (2014)[DOI]
- Carretta E, "Looking through the patients' eyes: measuring patient satisfaction in a public hospital", J Patient Exp, 4(3), pp.121~128 (2017)[DOI]
- 심규범, "병원선택요인이 환자만족도 및 재이용에 미치는 영향", 보건의료산업학회지, 8(2), pp.37~48 (2014), 보건의료산업학회
- 채주아, "의료기관 종사자들의 감정노동이 이직의도, 고객 지향성에 미치는 영향에 관한 연구 - 직무스트레스와 직무만족을 매개로 -", 마케팅관리연구, 19(1), pp.133~152 (2014), 한국마케팅관리학회
- Hochschild AR, "The managed heart: commercialization of human feeling", pp.137~140 (2012), University of California Press
- Andela M, "Emotional dissonance and burnout: the moderating role of team reflexivity and re-evaluation", Stress Health, 33(3), pp.179~189 (2017)[DOI]
- Crego A, "Moderating effects of attributions on the relationship between emotional dissonance and surface acting: a transactional approach to health care professionals' emotion work", J Soc Psychol, 43(3), pp.570~581 (2013)[DOI]
- Lewig Ka, "Emotional dissonance, emotional exhaustion and job satisfaction in call centre workers", Eur J Work Organ Psy, 12(4), pp.366~392 (2003)[DOI]
- 정다이, "Association of Emotional Labor, Self-efficacy, and Type A Personality with Burnout in Korean Dental Hygienists", Journal of Korean Medical Science, 32(9), pp.1423~1430 (2017), 대한의학회
- Koeske GF, "A preliminary test of a stress - strain - outcome model for reconceptualizing the burnout phenomenon", J Soc Serv Res, 17, pp.107~135 (1993)[DOI]
- Glomb TM, "Emotional labor: a conceptualization and scale development", J Vocat Behav, 64, pp.1~23 (2004)[DOI]
- Freudenberher HJ, "Staff burnout", J Soc Issues, 30, pp.159~165 (1974)
- Maslach C, "The measurement of experience burnout", J Organ Behav, 2, pp.99~113 (1981)[DOI]
- Rizzo JR, "Role conflict and ambiguity in complex organization", Adm SciQ, 15(2), pp.150~163 (1970)[DOI]
- Schwarzer R, "Measures in health psychology: a user's portfolio. causal and control beliefs", pp.35~37 (1995), NFER-NELSON
- Block J, "IQ and ego-resiliency: conceptual and empirical connections and separateness", J Pers Soc Psychol, 70(2), pp.349~361 (1996)[DOI]
- Price JL, "A causal model for turnover for nurses", Acad Manage J, 24(3), pp.543~565 (1981)
- Eisenberger R, "Perceived organizational support and employee diligence, commitment and innovation", J Appl Psychol, 75(1), pp.51~59 (1990)[DOI]
- Heneman HG, "Pay satisfaction: its multidimensional nature and measurement", Int J Psychol, 20(1), pp.129~141 (1985)
- Baron RM, "The moderator-mediator variable distinction in social psychological research: conceptual, strategic and statistical considerations", J Pers Soc Psychol, 51(6), pp.1173~1182 (1986)[DOI]
- Aiken LS, "Multiple regression: testing and interpreting interactions" (1991), Sage Publications
- Wharton AS, "The sociology of emotional labor", Annu Rev Sociol, 35, pp.147~165 (2009)[DOI]
- 이명주, "임상치과위생사들의 감정노동에 영향을 미치는 요인", 치위생과학회지, 15(2), pp.113~118 (2015), 한국치위생과학회
- Jones, B, "organizational risk factors for job stress", pp.41~52 (1995), American Psychological Association
- Dawley D, "Perceived organizational support and turnover intention: the mediating effects of personal sacrifice and job fit", J Soc Psychol, 150(3), pp.238~257 (2010)[DOI]
- Orgambidez-Ramos A, "Work engagement, social support, and job satisfaction in Portuguese nursing staff: a winning combination", Appl Nurs Res, 36, pp.37~41 (2017)[DOI]
- 유은미, "임상 치과위생사의 업무 및 이직요인 연구", 치위생과학회지, 11(1), pp.41~46 (2011), 한국치위생과학회
- McHugh MD, "Wage, work environment, and staffing: effects on nurse outcomes", Policy Polit Nurs Pract, 15(3-4), pp.72~80 (2014)[DOI]