Enterprise Architecture for e-Government Monitoring and Evaluation Reporting System Based on Customer Satisfaction Perspective in Indonesia
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Refining the monitoring and evaluation reporting is an important thing in e-Government. Indonesia which has had e-Government roadmap since 2000, has not had the systematic mechanismto monitor and evaluate e-Government in which the report can be easily accessed by the public andused to be the best practice to improve other e-Government implementation. Enterprise architecture(EA) has the major objective to straighten an enterprise to its necessary requirements. It can be usedto propose the required system and that was the purpose of this paper. It was started by reviewingthe literature about e-Government monitoring and evaluation, using quality of service as the means,and understanding TOGAF as one of EA framework. The second step was comparing EA and theevaluation of e-Government in Korea and Indonesia to get the best practices. And the last step wascreating EA for the monitoring and evaluation reporting system based on Korea and the literaturereviewed. It is expected that the formulized EA can be a tool to improve e-Government implementationin Indonesia.
Abstract
Refining the monitoring and evaluation reporting is an important thing in e-Government. Indonesia which has had e-Government roadmap since 2000, has not had the systematic mechanismto monitor and evaluate e-Government in which the report can be easily accessed by the public andused to be the best practice to improve other e-Government implementation. Enterprise architecture(EA) has the major objective to straighten an enterprise to its necessary requirements. It can be usedto propose the required system and that was the purpose of this paper. It was started by reviewingthe literature about e-Government monitoring and evaluation, using quality of service as the means,and understanding TOGAF as one of EA framework. The second step was comparing EA and theevaluation of e-Government in Korea and Indonesia to get the best practices. And the last step wascreating EA for the monitoring and evaluation reporting system based on Korea and the literaturereviewed. It is expected that the formulized EA can be a tool to improve e-Government implementationin Indonesia.
참고문헌 (37)
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