클라우드 기반 소상공인 매장용 주문 챗봇
A Cloud-Based Ordering Chatbot for Retail Stores
0
조회
0
다운로드
1
인용
0
참고문헌
키워드
초록
본 논문에서는 소상공인들이 저렴한 비용으로 도입할 수 있는 모바일 주문 챗봇 시스템을 제안한다. 카카오 i 오픈빌더를 사용하여 카카오톡 기반 대화형 챗봇 인터페이스를 개발하고, 결제는 카카오페이를 이용해 진행한다. 챗봇 서버와 카카오페이 서버를 연결하기 위해 서버리스 컴퓨팅 서비스인 AWS Lambda를 사용했고, 고객 데이터 관리에 DynamoDB를 활용했다. 개발한 챗봇 시스템의 경우 개발 기간이 짧으며, 서버리스 컴퓨팅 서비스의 특성상 결제횟수에 따라 사용료가 부과되기 때문에 운영비가 매우 저렴하다는 장점이 있다. 본 논문에서 개발한 챗봇은 대학 내 카페에 시범 적용 될 예정이며, 향후 매장 POS 시스템과 연계될 예정이다. 본 연구에서 개발한 챗봇 코드는 깃허브에 올려 누구나 이를 이용해 쉽게 매장용 주문 챗봇을 개발할 수 있도록 하였다.
Abstract
In this paper, we propose an ordering chatbot system that can be used by small business owners at a low cost. Kakao i Open Builder was used to develop an interactive chatbot interface based on Kakao Talk, and the payment was made using Kakao Pay. In order to connect a chatbot server with a Kakao Pay server, AWS Lambda, a serverless computing service, was used, and DynamoDB was used for customer data management. The suggested chabot system has two advantages: one can save development time using Kakao i development platform and open APIs and save operation cost also using the serverless computing service which imposes a cloud usage fee per payment. The chatbot system developed in this paper will be applied to a coffee shop in Incheon National University on a trial basis and will be linked to a store POS system in the future. We uploaded the chatbot source code to GitHub so that anyone can easily develop an ordering chatbot using it.
참고문헌 (18)
- "What Is Amazon DynamoDB?" (2012)[URL]
- 박아름, "인공지능 기반 챗봇 기술의 산업 적용 연구", 한국컴퓨터정보학회논문지, 25(7), pp.17~25 (2020), 한국컴퓨터정보학회[DOI]
- 정천수, "포스트 코로나19 언택트 시대 대응을 위한 AI 챗봇 구축방법에 관한 연구", 한국IT서비스학회지, 19(4), pp.31~47 (2020), 한국IT서비스학회[DOI]
- "Like Starbucks ‘Siren Order’ Coffee industry strengthens remote ordering service" (2020)[URL]
- Executive Office of The President, "Preparing for the Future of Artificial Intelligence", National Science and Technology Council Committee, ~ (2016)
- The National Artificial Intelligence Research and Development Strategic Plan, "Executive Office of the President", National Science and Technology Council Committee, ~ (2016)
- Hae-Gak Chang, "A Study on the Development Strategy of Artificial Intelligence Technology Using MultiAttribute Weighted Average Method", Journal of Information Technology Service, 19(3), pp.93~107 (2020)
- "Ten-year-old Kakao Talk is going to be the next day" (2020)[URL]
- Ji-Yoon Kim, "Mobile Chatbot Interface Analysis and Design Proposal", Master, pp.2017
- "Kakao i Open Builder Guide" (2020)[URL]
- "Kakao’s company cafe story" (2018)[URL]
- "Designing the ‘Smart Uiwang’ innovation that changes dramatically" (2020)[URL]
- Kyeong-Eun Lee, "The Change of Life Style and the Role of AI in the Post-Corona Era", AI TREND WATCH, 27~34 (2020)
- Mi-Kyeong Hwang, "Effects of the Characteristics of Experience of the Chatbot on the Hospital Image", Doctor, pp.2019
- Su-Min Choi, "Analysis on the Conversational Commerce Service Interface of the AI Chat-Bot Based on Mobile Messenger Apps", Proceedings of HCI KOREA, pp.237~240 (2017)
- Tae-Hwan Kim, "Post-Corona Era Changes Selfemployed Marke", KB Knowledge Vitamin, ~ (2020)
- Yan, M, "Building a Chatbot with Serverless Computing", Proceedings of the 1st International Workshop on Mashups of Things and APIs, 1(5), pp.1~4 (2016)
- Yeong-Sik Kim, "Future Technology Social Prospects in the Post-COVID19 Era", Spring Conference of Information Technology Service, pp.267~280 (2020)