본문 바로가기
KERD
논문KCI 등재

Should I Stay or Should I Go: The Impact of Public Duty Motivation on Turnover Intentions

0

조회

0

다운로드

5

인용

0

참고문헌

키워드

주제분류정책학

초록

Despite the expansion of public service motivation (PSM) research in recent years, only a few studies have linked PSM with public employees’turnover, and they have typically understood turnover as a dichotomous decision of staying versus leaving. Unlike previous research, we explore the relationship by taking into account various exit options. Utilizing data from the 2005 Merit Principles Survey, we classify public employees’ exit strategies into four types—not leaving, retiring, moving to another federal agency, and resigning from federal service—and examine how an indirect measure of PSM influences which of these exit strategies they intend to follow. We employ the indirect measure due to data availability; following previous research, we name this measure public duty motivation. Our findings suggest that the impact of public duty motivation varies across intended exit strategies: it decreases the likelihood of public employees intending to retire, while it leads them to be more likely to intend to move to another job within the federal government. In contrast, it is not a significant predictor of public employees’ intention to resign from federal service.

Abstract

Despite the expansion of public service motivation (PSM) research in recent years, only a few studies have linked PSM with public employees’turnover, and they have typically understood turnover as a dichotomous decision of staying versus leaving. Unlike previous research, we explore the relationship by taking into account various exit options. Utilizing data from the 2005 Merit Principles Survey, we classify public employees’ exit strategies into four types—not leaving, retiring, moving to another federal agency, and resigning from federal service—and examine how an indirect measure of PSM influences which of these exit strategies they intend to follow. We employ the indirect measure due to data availability; following previous research, we name this measure public duty motivation. Our findings suggest that the impact of public duty motivation varies across intended exit strategies: it decreases the likelihood of public employees intending to retire, while it leads them to be more likely to intend to move to another job within the federal government. In contrast, it is not a significant predictor of public employees’ intention to resign from federal service.

참고문헌 (76)

  1. Abbasi, S. M., "Turnover: The real bottom line", Public Personnel Management, 29(3), pp.333~342 (2000)
  2. Agresti, A., "An introduction to categorical data analysis" (2007), John Wiley & Sons
  3. Ajzen, I., "The theory of planned behavior", Organizational Behavior and Human Decision Processes, 50, pp.179~211 (1991)
  4. Arnold, H. J., "A multivariate analysis of the determinants of job turnover", Journal of Applied Psychology, 67(3), pp.350~360 (1982)
  5. Avolio, B. J., "Authentic leadership development: Getting to the root of positive forms of leadership", Leadership Quarterly, 16(3), pp.315~338 (2005)
  6. Bertelli, A. M., "Determinants of bureaucratic turnover intention: Evidence from the Department of the Treasury", Journal of Public Administration Research and Theory, 17(2), pp.235~258 (2007)
  7. Bertelli, A. M., "Agreeable administrators? Analyzing the public positions of cabinet secretaries and presidents", Presidential Studies Quarterly, 37(2), pp.228~247 (2007)
  8. Brewer, G. A., "Individual conceptions of public service motivation", Public Administration Review, 60(3), pp.254~264 (2000)
  9. Bright, L., "Public employees with high levels of public service motivation: Who are they, where are they, and what do they want?", Review of Public Personnel Administration, 25(2), pp.138~154 (2005)
  10. Bright, L., "Does public service motivation really make a difference on the job satisfaction and turnover intentions of public employees?", American Review of Public Administration, 38(2), pp.149~166 (2008)
  11. Campbell, M. K., "Cluster randomised trials: Time for improvement", British Medical Journal, 317, pp.1171~1172 (1998)
  12. Carley, K., "Organizational learning and personal turnover", Organization Science, 3(1), pp.20~46 (1992)
  13. Cho, Y. J., "Turnover intention and turnover behavior: Implications for retaining federal employees", Review of Public Personnel Administration, 32(1), pp.4~23 (2012)
  14. Choi, S., "Organizational justice and employee work attitudes: The federal case", The American Review of Public Administration, 41(2), pp.185~204 (2011)
  15. Robert K. Christensen, "Employee Evaluations in the Public Sector: Public Service Motivation, Task, and Citizenship Behaviors", The Korean Journal of Policy Studies, 23(2), pp.41~56 (2009), 서울대학교행정대학원
  16. Cotton, J. L., "Employee turnover: A meta-analysis and review with implications for research", Academy of Management Review, 11(1), pp.55~70 (1986)
  17. DeConinck, J. B., "Incorporating organizational justice, role states, pay satisfaction and supervisor satisfaction in a model of turnover intentions", Journal of Business Research, 57(3), pp.225~231 (2004)
  18. DeHart-Davis, L., "Gender dimensions of public service motivation", Public Administration Review, 66(6), pp.873~887 (2006)
  19. Finkelstein, S., "Top-management-team tenure and organizational outcomes", Administrative Science Quarterly, 35, pp.484~503 (1990)
  20. Folger, R., "Effects of procedural and distributive justice on reactions to pay raise decisions", Academy of Management Journal, 32(1), pp.115~130 (1989)
  21. Frederickson, H. G., "The public service and the patriotism of benevolence", Public Administration Review, 45(5), pp.547~553 (1985)
  22. Griffeth, R. W., "A meta-analysis of antecedents and correlates of employee turnover: Update, moderator tests, and research implications for the next millennium", Journal of Management, 26(3), pp.463~488 (2000)
  23. Haas, P. J., "Administrative turnover in state government: A research note", Administration & Society, 21(2), pp.265~277 (1989)
  24. 한에스더, "조직경험과 업무특성이 PSM(공공봉사동기)에 미치는 영향에 대한 분석", 행정논총, 50(2), pp.89~112 (2012), 한국행정연구소[DOI]
  25. Heinrich, C. J., "Outcomes-based performance management in the public sector:Implications for government accountability and effectiveness", Public Administration Review, 62(6), pp.712~725 (2002)
  26. Hellman, C. N., "Job satisfaction and intent to leave", Journal of Social Psychology, 137(6), pp.677~689 (1997)
  27. Hendrix, W. H., "Effects of procedural and distributive justice on factors predictive of turnover", Journal of Social Behavior & Personality, 13(4), pp.611~632 (1998)
  28. Hibbing, J. R., "Voluntary retirement from the U. S. House: The costs of congressional service", Legislative Studies Quarterly, 7(1), pp.57~74 (1982)
  29. Houston, D. J., "Public-service motivation: A multivariate test", Journal of Public Administration Research and Theory, 10(4), pp.713~727 (2000)
  30. Houston, D. J., "“Walking the walk” of public service motivation: Public employees and charitable gifts of time, blood, and money", Journal of Public Administration Research and Theory, 16(1), pp.67~86 (2006)
  31. Houston, D. J., "Implications of occupational locus and focus for public service motivation: Attitudes toward work motives across nations", Public Administration Review, 71(5), pp.761~771 (2011)
  32. Jung, C. S., "Organizational goal characteristics and public duty motivation in U. S. federal agencies", Review of Public Personnel Administration, 31(1), pp.28~47 (2011)
  33. Kim, S., "Testing the structure of public service motivation in Korea: A research note", Journal of Public Administration Research and Theory, 19(4), pp.839~851 (2009)
  34. Kim, S., "A strategy for building public service motivation research internationally", Public Administration Review, 70(5), pp.701~709 (2010)
  35. Kim, S., "Investigating the structure and meaning of public service motivation across populations: Developing an international instrument and addressing issues of measurement invariance", Journal of Public Administration Research and Theory, 23(1), pp.79~102 (2013)
  36. Konovsky, M. A., "Relative effects of procedural and distributive justice on employee attitudes", Representative Research in Social Psychology, 17(1), pp.15~24 (1987)
  37. Lee, G., "Does performance management affect job turnover intention in the federal government?", American Review of Public Administration, 41(2), pp.168~184 (2011)
  38. Lee, S. Y., "Exit, voice, loyalty, and pay: Evidence from the public workforce", Journal of Public Administration Research and Theory, 18(4), pp.647~671 (2008)
  39. Leonard, J. S., "Carrots and sticks: Pay, supervision, and turnover", Journal of Labor Economics, 5(4), pp.136~152 (1987)
  40. Lewis, G. B., "Turnover and the quiet crisis in the federal civil service", Public Administration Review, 51(2), pp.145~155 (1991)
  41. Meier, K. J., "Employee turnover and organizational performance:Testing a hypothesis from classical public administration", Journal of Public Administration Research and Theory, 18(4), pp.573~590 (2008)
  42. Miller, O., "Employee turnover in the public sector" (1996), Garland Publishing
  43. Mobley, W. H., "Intermediate linkages in the relationship between job satisfaction and employee turnover", Journal of Applied Psychology, 62(2), pp.237~240 (1977)
  44. Mobley, W. H., "Review and conceptual analysis of the employee turnover process", Psychological Bulletin, 86(3), pp.493~522 (1979)
  45. Moynihan, D. P., "A workforce of cynics? The effects of contemporary reforms on public service motivation", International Public Management Journal, 13(1), pp.24~34 (2010)
  46. Moynihan, D. P., "The role of organizations in fostering public service motivation", Public Administration Review, 67(1), pp.40~53 (2007)
  47. Moynihan, D. P., "The ties that bind: Social networks, personorganization value fit, and turnover intention", Journal of Public Administration Research and Theory, 18(2), pp.205~227 (2008)
  48. Naff, K. C., "Working for America: Does public service motivation make a difference?", Review of Public Personnel Administration, 19(4), pp.5~16 (1999)
  49. Paarlberg, L. E., "Transformational leadership and public service motivation: Driving individual and organizational performance", Public Administration Review, 70(5), pp.710~718 (2010)
  50. Paarlberg, L. E., "From theory to practice: Strategies for applying public service motivation, In Motivation in public management: The call of public service", pp.268~293 (2008), Oxford University Press
  51. Park, S. M., "Leadership and public service motivation in US federal agencies", International Public Management Journal, 11(1), pp.109~142 (2008)
  52. Perry, J. L., "Measuring public service motivation: An assessment of construct reliability and validity", Journal of Public Administration Research and Theory, 6(1), pp.5~22 (1996)
  53. Perry, J. L., "Antecedents of public service motivation", Journal of Public Administration Research and Theory, 7(2), pp.181~197 (1997)
  54. Perry, J. L., "Bringing society in: Toward a theory of public-service motivation", Journal of Public Administration Research and Theory, 10(2), pp.471~488 (2000)
  55. Perry, J. L., "What drives morally committed citizens? A study of the antecedents of public service motivation", Public Administration Review, 68(3), pp.445~458 (2008)
  56. Perry, J. L., "Motivation in public management: The call of public service" (2008), Oxford University Press
  57. Perry, J. L., "Revisiting the motivational bases of public service: Twenty years of research and an agenda for the future", Public Administration Review, 70(5), pp.681~690 (2010)
  58. Perry, J. L., "The motivational bases of public service", Public Administration Review, 50(3), pp.367~373 (1990)
  59. Porter, L. W., "Organizational, work, and personal factors in employee turnover and absenteeism", Psychological Bulletin, 80(2), pp.151~176 (1973)
  60. Price, J. L., "The study of turnover" (1977), Iowa State University Press
  61. Rainey, H. G., "Galloping elephants: Developing elements of a theory of effective government organizations", Journal of Public Administration Research and Theory, 9(1), pp.1~32 (1999)
  62. Scott, P. G., "Red tape and public service motivation: Findings from a national survey of managers in state health and human services agencies", Review of Public Personnel Administration, 25(2), pp.155~180 (2005)
  63. Shaw, J. D., "Turnover rates and organizational performance: Review, critique, and research agenda", Organizational Psychology Review, 1(3), pp.187~213 (2011)
  64. Steijn, B., "Person-environment fit and public service motivation", International Public Management Journal, 11(1), pp.13~27 (2008)
  65. Studenmund, A. H., "Using econometrics: A practical guide" (2006), Addison-Wesley
  66. Taylor, J., "Organizational influences, public service motivation and work outcomes:An Australian study", International Public Management Journal, 11(1), pp.67~88 (2008)
  67. Tett, R. P., "Job satisfaction, organizational commitment, turnover intention, and turnover: Path analyses based on meta-analytic findings", Personnel Psychology, 46(2), pp.259~293 (1993)
  68. Accomplishing our mission: Results of the merit principles survey 2005, "U.S. Merit Systems Protection Board", U.S. Merit Systems Protection Board, ~ (2005)
  69. Whitford, A. B., "Exit, voice, and loyalty with multiple exit options:Evidence from the U.S. federal workforce", American Political Science Association 2011 Annual Meeting Paper (2011)
  70. Williams, L. J., "Antecedents and consequences of satisfaction and commitment in turnover models: A reanalysis using latent variable structural equation models", Journal of Applied Psychology, 71(2), pp.219~231 (1986)
  71. Wittmer, D., "Serving the people or serving for pay: Reward preferences among government, hybrid sector, and business managers", Public Productivity & Management Review, 14(4), pp.369~383 (1991)
  72. Wright, B. E., "Public service and motivation: Does mission matter?", Public Administration Review, 67(1), pp.54~64 (2007)
  73. Wright, B. E., "Public service motivation: A test of the job attraction-selection-attrition model", International Public Management Journal, 13(2), pp.155~176 (2010)
  74. Wright, B. E., "Pulling the levers: Transformational leadership, public service motivation, and mission valence", Public Administration Review, 72(2), pp.206~215 (2011)
  75. Wright, B. E., "Public service motivation and the assumption of person-organization fit: Testing the mediating effect of value congruence", Administration & Society, 40(5), pp.502~521 (2008)
  76. Zenger, T. R., "Why do employers only reward extreme performance? Examining the relationships among performance, pay, and turnover", Administrative Science Quarterly, 37(2), pp.198~219 (1992)

관련 논문AI추천

이 간행물의 다른 논문 (3건)