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E-Government Services Adoption in Uzbekistan: An Empirical Validation of Extended Version of the Unified Model of Electronic Government Acceptance (UMEGA)

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E-government is recognized as one of the top priorities among many countries and Uzbekistan is one such country that embarked on e-government implementation. Although a growing body of literature focused on the acceptance of e-government from the citizens’ perspective in different countries, little is known about the Uzbek citizens’ perceptions. In this context, this study aimed to investigate the underlying factors for citizens’ intention to use e-government services called Single Portal of Interactive Public Services (SPIPS) in Uzbekistan. To that end, a theoretical model known as the Unified Model of E-government Adoption (UMEGA) was extended and employed. A survey was conducted for 390 Uzbek citizens to measure six constructs from UMEGA and two additional components, service quality and trust. Results from structural equation model showed that performance expectancy (β=0.680, p < 0.001) and trust (β=0.548, p < 0.001) had the greatest influence on intention to use e-government. These findings suggest policy recommendations for successful diffusion of e-government services in other developing countries and Central Asian countries including Uzbekistan.

Abstract

E-government is recognized as one of the top priorities among many countries and Uzbekistan is one such country that embarked on e-government implementation. Although a growing body of literature focused on the acceptance of e-government from the citizens’ perspective in different countries, little is known about the Uzbek citizens’ perceptions. In this context, this study aimed to investigate the underlying factors for citizens’ intention to use e-government services called Single Portal of Interactive Public Services (SPIPS) in Uzbekistan. To that end, a theoretical model known as the Unified Model of E-government Adoption (UMEGA) was extended and employed. A survey was conducted for 390 Uzbek citizens to measure six constructs from UMEGA and two additional components, service quality and trust. Results from structural equation model showed that performance expectancy (β=0.680, p < 0.001) and trust (β=0.548, p < 0.001) had the greatest influence on intention to use e-government. These findings suggest policy recommendations for successful diffusion of e-government services in other developing countries and Central Asian countries including Uzbekistan.

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