베이커리 종사자의 자기효능감이 직무태도 및 이직의도에 미치는 영향에 관한 연구
A Study on the Effects of Baker’s Self-efficiency on Job Attitude, Turnover Intentions
0
조회
0
다운로드
10
인용
0
참고문헌
키워드
초록
Questionnaires were distributed to the bakeries in the best graded Hotels and marts, franchised bakeries,and self-employeed bakeries. 500 of them were distributed, and 406 were used in the Demonstration Analysis,and collected questionnaires were analyzed through statistical package SPSS 12.0. In the relationship between self efficiency and job attitude & turnover intentions, only achievement-self-efficiency had no affection on turnover intentions. However, faith-self-efficiency had very intimate relationship with job attitude & turnover intentions. And there was negative affections between job attitude and turnover intentions. Faith-self-efficiency had more affection on job attitude & turnover intentions than achievement-self-efficiency. This means that those who has inflammatory diseases only has minor affections on self-confidence about their work, but it has major negative affections on general faith and confidence of themselves.
Abstract
Questionnaires were distributed to the bakeries in the best graded Hotels and marts, franchised bakeries,and self-employeed bakeries. 500 of them were distributed, and 406 were used in the Demonstration Analysis,and collected questionnaires were analyzed through statistical package SPSS 12.0. In the relationship between self efficiency and job attitude & turnover intentions, only achievement-self-efficiency had no affection on turnover intentions. However, faith-self-efficiency had very intimate relationship with job attitude & turnover intentions. And there was negative affections between job attitude and turnover intentions. Faith-self-efficiency had more affection on job attitude & turnover intentions than achievement-self-efficiency. This means that those who has inflammatory diseases only has minor affections on self-confidence about their work, but it has major negative affections on general faith and confidence of themselves.
참고문헌 (31)
- 강길현, "태권도 관장의 관계지향적 리더십이 사범의 임파워먼트와 조직몰입 및 이직의도에 미치는 영향", 박사, 스포츠레저산업, pp.2006
- 김동호, "프랜차이즈베이커리 브랜드 이미지가 고객만족에 미치는 영향", 호텔리조트연구, 10(1), pp.179~189 (2011), 한국호텔리조트학회
- 김성민, "호텔 종사원의 직무착근도와 역할스트레스원이 직무만족, 조직몰입 및 이직의도에 미치는 영향", 박사, 호텔관광경영학, pp.2008
- 김성혁, "호텔직원들의 리더십과 팔로워십 유형이 조직몰입, 직무만족, 이직의도에 미치는 영향 - 서울 소재 특급 호텔 식음료 직원을 대상으로 -", 호텔경영학연구, 18(3), pp.81~97 (2009), 한국호텔외식경영학회
- 김연선, "특급호텔 직원의 셀프리더십, 팀웍, 자기효능감, 직무만족, 조직몰입 및 직무성과에 관한 인과관계 연구", 호텔관광연구, 12(2), pp.97~108 (2010), 한국호텔관광학회
- 김인웅, "고객- 상사- 동료- 종사원간 관계의 질이 임파워먼트, 직무만족, 고객지향성에 미치는 영향에 관한 연구", 한국외식산업학회지, 6(2), pp.137~164 (2010), 한국외식산업학회
- 김형일, "베이커리 종사자의 천식 및 비염 증상 실태와 자기효능감·직무태도·이직의도에 미치는 영향에 관한 연구", 박사, 외식조리관리학, pp.2010
- 김형준, "내부고객의 직무만족이 조직몰입과 이직의도에 미치는 영향", 한국외식산업학회지, 6(1), pp.61~81 (2010), 한국외식산업학회
- 남선이, "사회복지생활시설 종사자의 자기효능감과 요인별 직무만족이 전반적 직무만족에 미치는 영향", 한국사회복지학, 58(3), pp.195~222 (2006), 한국사회복지학회
- 박기용, "외식산업경영학", pp.142~ (2010), 대왕사
- 신강현, "호텔 인적자원관리론" (2003), 형설출판사
- 신유근, "인간존중의 경영" (2005), 다산출판사
- 이수광, "호텔 종사원의 경력몰입이 직무성과 및 종사원의 태도에 미치는 영향", 호텔경영학연구, 15(5), pp.51~68 (2006), 한국호텔외식경영학회
- 이은준, "베이커리 종사자의 주 업무가 호흡기 질환에 미치는 영향에 관한 연구 : 주방 환기시설의 조절효과를 중심으로", 호텔관광연구, 11(1), pp.15~31 (2009), 한국호텔관광학회
- 이정운, "외식기업 종사원의 조직내 공정성 인식수준이 직무성과에 미치는 영향에 관한 연구 - 프랜차이즈기업을 중심으로 -", 한국외식산업학회지, 7(2), pp.45~68 (2011), 한국외식산업학회
- 정윤모, "사회복지전담공무원의 직무특성이 자기효능감에 미치는 영향", 사회복지정책, 36(1), pp.255~277 (2009), 한국사회복지정책학회
- Allen N. J., "Affective, continuance and normative commitment to the organization : An examination of construct validity", Journal of Vocational Behaviour, 49(3), pp.252~276 (1996)
- Bandur A., "Self-efficacy : Toward a unifying theory of behavioral change", Psychological Review, 84, pp.191~215 (1977)
- Brown S. P., "Antecedents and Consequences of Salesperson Job Satisfaction : Meta-analysis and Assessment of Causal Effects", Journal of Marketing Research, 30(1), pp.63~77 (1993)
- Chen, C. F., "Job satisfaction, organizational commitment, and flight attendants' turnover intentions : A note", Journal of Air Transport Management, 12(5), pp.274~276 (2006)
- Deery M. A., "Enhancing productivity: intervention strategies for employee turnover, In Productivity Management in Hospitality and Tourism" (1996), Cassel
- Greenberg J., "Behavior in Organizations" (2001), Prentice-Hall
- Mathieu J., "A review and metaanalysis of the antecedents, correlates, and consequences of organizational commitment", Psychological Bulletin, 108(2), pp.171~194 (1990)
- Milkovich George T., "Human Resource Management", pp.398~ (1994), Irwin
- Moorman C., "Relationships between providers and users of market research : the dynamics of trust within and between organizations", Journal of Marketing Research, 24(3), pp.314~328 (1992)
- Pizam A., "Absenteeism and voluntary turnover on Central Florida hotels : a pilot study", International Journal of Hospitality Management, 19, pp.211~217 (2000)
- Richard F. G., "Job Satisfaction, Life Satisfaction and Turnover Intent among Food-service Managers", The Cornell Hotel and Restaurant Adminstration Quarterly, 42(2), pp.28~37 (2001)
- Sager J. K., "Antecedents and Outcomes of Organizational Commitment : A Study of Sales People", Journal of Personal Selling and Sales Management, 9(1), pp.30~41 (1989)
- Shafer W. E., "Ethical Pressure, Organizational-professional Conflict and Related Work Outcomes among Management Accountants", Journal of Business Ethics, 38(3), pp.263~275 (2002)
- Steel R. P., "A Review and meta-analysis of research on the relationship between behavioral intentions and employee turnover", Journal of Applied Psychology, 69, pp.673~689 (1984)
- Timothy R. H., "The Cost of Turnover : Putting a Price on the Learning Curve", The Cornell Hotel and Restaurant Adminstration Quarterly, 41(3), pp.14~21 (2000)