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호텔조직의 윤리풍토가 종사원의 직무만족도 및 조직시민행동에 미치는 영향 - 직무만족도의 매개효과와 성별의 조절효과 검증 -

The Impact of Ethical Climate on Job Satisfaction and Organizational Citizenship Behavior of Hotel Employees -Mediating Effect of Job Satisfaction and Moderating Effect of Gender -

김영중|진성호
한국외식산업학회 (The Korean Foodservice Association)|2024.12|한국외식산업학회지 (FoodService Industry Journal)|제20권 제6호|pp. 55-68|DOI 10.22509/kfsa.2024.20.6.004

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키워드

innovative behaviorethical climatejob satisfaction job engagementculinary and f&b employees
주제분류관광학

초록

This study aimed to verify the mediating effect of job satisfaction and the moderating effect of gender in the causal relationship between the ethical climate of hotels and both job satisfaction and organizational commitment among hotel employees. Based on a sample of 325 respondents collected for the empirical study, the reliability and suitability of the research model were reviewed, and four hypotheses were tested using the structural equation model. The model fit was assessed with the following indices: x2=183.100, df=59, p=.000, x2/df=3.103, GFI=.903, NFI=.948, TLI=.952, CFI=.964, and RMSEA=.091. The results indicated that the ethical climate of hotels has a significant effect on both job satisfaction and organizational citizenship behavior. Job satisfaction was also found to significantly influence organizational citizenship behavior. Furthermore, job satisfaction partially mediated the relationship between ethical climate and organizational citizenship behavior. In the analysis of the moderating effect of gender, it was found that male employees showed increased organizational citizenship behavior due to the perception of ethical climate compared to female employees. Additionally, male employees exhibited higher organizational citizenship behavior due to increased job satisfaction compared to female employees. The study also discussed the limitations and directions for future research.

Abstract

This study aimed to verify the mediating effect of job satisfaction and the moderating effect of gender in the causal relationship between the ethical climate of hotels and both job satisfaction and organizational commitment among hotel employees. Based on a sample of 325 respondents collected for the empirical study, the reliability and suitability of the research model were reviewed, and four hypotheses were tested using the structural equation model. The model fit was assessed with the following indices: x2=183.100, df=59, p=.000, x2/df=3.103, GFI=.903, NFI=.948, TLI=.952, CFI=.964, and RMSEA=.091. The results indicated that the ethical climate of hotels has a significant effect on both job satisfaction and organizational citizenship behavior. Job satisfaction was also found to significantly influence organizational citizenship behavior. Furthermore, job satisfaction partially mediated the relationship between ethical climate and organizational citizenship behavior. In the analysis of the moderating effect of gender, it was found that male employees showed increased organizational citizenship behavior due to the perception of ethical climate compared to female employees. Additionally, male employees exhibited higher organizational citizenship behavior due to increased job satisfaction compared to female employees. The study also discussed the limitations and directions for future research.

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