간호·간병통합서비스 병동과 일반병동 간호사의 역할갈등, 감정노동, 간호업무성과 비교
Comparative Study of Clinical Nurses’ Role Conflict, Emotional Labor and Nursing Performance between Comprehensive Nursing Care Service Wards and General Wards
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Purpose: The purpose of this study was to compare the role conflict, emotional labor, and nursing performance outcomesamong nurses in comprehensive nursing care service wards and general wards. Methods: Data were collected 10 hospitalslocated in B city that operated a comprehensive nursing care service for more than one year. A total of 237 nurseswere included in this study: 118 in comprehensive nursing care service wards and 119 in general wards. Data were collectedusing questionnaires and statistically analyzed with x2 test and t-test. Data were analyzed using SPSS win 22.0program. Results: Role conflict was lower among nurses in comprehensive nursing care wards than in general wards,and the difference was statistically significant. Conclusion: Therefore, organizational support interventions, such as sufficientunderstanding of others' roles and on-the-job training on nursing, should be planned to reduce role conflict and emotionallabor, and systems and policies should be established to improve nursing performance outcomes.
Abstract
Purpose: The purpose of this study was to compare the role conflict, emotional labor, and nursing performance outcomesamong nurses in comprehensive nursing care service wards and general wards. Methods: Data were collected 10 hospitalslocated in B city that operated a comprehensive nursing care service for more than one year. A total of 237 nurseswere included in this study: 118 in comprehensive nursing care service wards and 119 in general wards. Data were collectedusing questionnaires and statistically analyzed with x2 test and t-test. Data were analyzed using SPSS win 22.0program. Results: Role conflict was lower among nurses in comprehensive nursing care wards than in general wards,and the difference was statistically significant. Conclusion: Therefore, organizational support interventions, such as sufficientunderstanding of others' roles and on-the-job training on nursing, should be planned to reduce role conflict and emotionallabor, and systems and policies should be established to improve nursing performance outcomes.
참고문헌 (27)
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