Design and development of a digital platform for seasonal jobs: Improving the hiring process
0
조회
0
다운로드
0
인용
0
참고문헌
키워드
초록
The seasonality of employment in tourism consists of challenges of hiring. The primary goal of this study was to develop a digital recruitment platform for the tourism industry. A two-step multidimensional approach was applied to the challenge. The first step was based on benchmarking and interviews with key stakeholders. The second step was based on visual identity factors, prototyping, and usability tests. Authors found that it was possible to develop a simple and intuitive digital platform that positively adjusted the dynamic hiring process for seasonal jobs. Improvements to the platform should include new metrics, such as evaluation of candidates who used this platform previously, based on different elements, such as emotional intelligence. In this way, profile matching could be optimized, and the platform tool would become more robust and useful. This study’s medium- and high-fidelity models of a digital platform to be utilized in human resources tasks are the new additions to toolkits that may streamline HR functions.
Abstract
The seasonality of employment in tourism consists of challenges of hiring. The primary goal of this study was to develop a digital recruitment platform for the tourism industry. A two-step multidimensional approach was applied to the challenge. The first step was based on benchmarking and interviews with key stakeholders. The second step was based on visual identity factors, prototyping, and usability tests. Authors found that it was possible to develop a simple and intuitive digital platform that positively adjusted the dynamic hiring process for seasonal jobs. Improvements to the platform should include new metrics, such as evaluation of candidates who used this platform previously, based on different elements, such as emotional intelligence. In this way, profile matching could be optimized, and the platform tool would become more robust and useful. This study’s medium- and high-fidelity models of a digital platform to be utilized in human resources tasks are the new additions to toolkits that may streamline HR functions.
참고문헌 (47)
- "10 tips on typography in web design" (2017)[URL]
- Baum, T., "Human resources in tourism : Stil waiting for change", Tourism Management, 28(6), pp.1383~1399 (2007)[DOI]
- Tom Baum, "Human resources in tourism: Still waiting for change? – A 2015 reprise", Tourism Management, 50, pp.204~212 (2015), Elsevier BV[DOI]
- "Influencing digital users with color" (2017)[URL]
- Dimitrios Buhalis, "Smart hospitality—Interconnectivity and interoperability towards an ecosystem", International Journal of Hospitality Management, 71, pp.41~50 (2018), Elsevier BV[DOI]
- "Tourism management in the 21st century" (2007)[URL]
- Cooper, A., "Information visualization (Vol. 3)" (2007), Wiley Publishing, Inc
- "Stage 4 in the design thinking process: Prototype" (2017)[URL]
- Don, A., "Design research methods and perspectives", pp.70~80 (2003), The MIT Press
- Donald Getz, "Progress and prospects for event tourism research", Tourism Management, 52, pp.593~631 (2016), Elsevier BV[DOI]
- Jon-Chao Hong, "Internet cognitive failure relevant to users' satisfaction with content and interface design to reflect continuance intention to use a government e-learning system", Computers in Human Behavior, 66, pp.353~362 (2017), Elsevier BV[DOI]
- "Obstáculos mais importantes à atividade dos serviços por obstáculos à atividade e atividade económica" (2017)[URL]
- Estatísticas do Turismo 2018, "Instituto Nacional de Estatística(INE)", Instituto Nacional de Estatística, I.P, ~ (2019)
- "Usability testing" (2018)[URL]
- "What is aesthetics?" (2018)[URL]
- Ergonomics of human-system interaction — Part 210: Human-centred design for interactive systems, "ISO.", International Organization for Standardization (ISO), ~ (2010)
- "Understanding visual hierarchy in web design" (2011)[URL]
- Elisabeth Kastenholz, "Seasonality in rural tourism – the case of North Portugal", Tourism Review, 63(2), pp.5~15 (2008), Emerald[DOI]
- Kim, S. Y., "Prediction of hotel bankruptcy using support vector machine, artificial neural network, logistic regression, and multivariate discriminant analysis", The Service Industries Journal, 31(3), pp.441~468 (2011)[DOI]
- Mehta, R., "Blue or red? Exploring the effect of color on cognitive task performances", Science, 323(5918), pp.1226~1229 (2009)[DOI]
- "Why color matters" (2010)[URL]
- "User experience design" (2004)[URL]
- "10 usability heuristics for user interface design" (1995)[URL]
- "How to conduct a heuristic evaluation" (1995)[URL]
- "Why you only need to test with 5 users" (2000)[URL]
- "Usability 101: Introduction to usability" (2012)[URL]
- "The definition of user experience" (2018)[URL]
- Passos, A. P., "Especificidades das práticas de gestão de recursos humanos no sector hoteleiro em Portugal", Lusíada. Economia & Empresa, 18, pp.71~88 (2014), Universidade Lusíada[DOI]
- "População residente com 15 e mais anos por nível de escolaridade completo mais elevado (%)" (2017)[URL]
- "Taxa de desemprego: Total e por nível de escolaridade completo (%)" (2017)[URL]
- Prentice, C., "Leveraging employee emotional intelligence in casino profitability", Journal of Retailing and Consumer Services, 33, pp.127~134 (2016)[DOI]
- Catherine Prentice, "Emotional intelligence or artificial intelligence– an employee perspective", Journal of Hospitality Marketing & Management, 29(4), pp.377~403 (2019), Informa UK Limited[DOI]
- Prentice, C., "Emotional intelligence or artificial intelligence – An employee perspective", Journal of Hospitality Marketing & Management, 29(4), pp.377~403 (2020)[DOI]
- Prentice, C., "The influence of emotional intelligence on the service performance of casino frontline employees", Tourism and Hospitality Research, 11(1), pp.49~66 (2011)[DOI]
- Prentice, C., "Emotional intelligence in a hierarchical relationship : Evidence for frontline service personnel", Services Marketing Quarterly, 33(1), pp.34~48 (2012)[DOI]
- Rajeswari, V., "Human resource development : An overview", IOSR Journal of Economics and Finance, 3(5), pp.21~28 (2014)[DOI]
- Rego, A., "Manual de Gestão de Pessoas e do Capital Humano" (2015), Edições Sílabo, Lda
- "Web design is 95 % typography" (2006)[URL]
- Rodrigues, B. Q., "O Marketing Pessoal e o processo de recrutamento e seleção: Atributos de contratação e particularidades na indústria do turismo", pp.2018
- "Google is designing the font of the future" (2018)[URL]
- Sow, H. C., "A study of human resources recruitment, selection, and retention issues in the hospitality and tourism industry in Macau", Journal of Human Resources in Hospitality and Tourism, 10(4), pp.421~441 (2011)[DOI]
- Steiner, C., "Economic Crisis, International Tourism Decline and its Impact on the Poor" (2013), World Tourism Organization
- Tidwell, J., "Designing interfaces" (2011), O’REILLY
- Tomazoni, E., "Educação profissional em turismo. Cria-se mercado pela formação?", Turismo Em Análise, 18(2), pp.197~219 (2007)[DOI]
- Joan Vermeulen, "Experiences of Multidisciplinary Development Team Members During User-Centered Design of Telecare Products and Services: A Qualitative Study", Journal of Medical Internet Research, 16(5), pp.e124~ (2014), JMIR Publications Inc.[DOI]
- "User interface design guidelines 10 rules of thumb" (2016)[URL]
- Yu, G., "Forecasting short time-series tourism demand with artificial intelligence models", Journal of Travel Research, 45(2), pp.194~203 (2006)[DOI]
