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기능적 조직형태에 따른 TQM 실행요소와 운영성과간의 관계에 관한 연구

An empirical study in the relationship between Total Quality Management Practices and Operational Performance depending on Functional Organization Types

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한국산업경영시스템학회 (KOREAN SOCIETY OF INDUSTRIAL AND SYSTEMS ENGINEERING)|2004.06|한국산업경영시스템학회지 (Journal of Korean Society of Industrial and Systems Engineering)|제27권 제2호|pp. 1-9

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참고문헌

주제분류산업공학

초록

Abstract

This study aims to examine the relationship between total quality management(TQM) practices and operational performance perceived by employees who are in different functional organization types, R&D function and Non-R&D function organization in manufacturing companies. Operational performance is defined as the degree of operation efficiency in the perspective of quality, delivery, and cost. Our study showed that the significant elements of TQM practice were different depending on functional organization types. In case of R&D organization, the categories of customer focus and process management were the strongest significant predictors of operational performance. Therefore, the optimal TQM practices for R&D organization can be obtained in consideration of customer focus and process management.

참고문헌 (23)

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관련 논문AI추천

TQM이 경영성과에 미치는 영향에 관한 연구김형준, 장형걸(사)디지털산업정보학회 · (사)디지털산업정보학회 논문지2005 · 제1권 제2호종합적 품질경여(TQM)의 보상요인이 성과에 미치는 영향에 대한 연구김재환한국품질경영학회 · 품질경영학회지2003 · 제31권 제4호품질비용 발생편차와 품질관리활동 그리고 성과간의 관계 : 품질성과와 납기성과를 중심으로김달곤, 김순기, 정순여한국품질경영학회 · 품질경영학회지2003 · 제31권 제4호한국 서비스기업의 TQM 활동 효율성에 관한 연구유한주한국품질경영학회 · 품질경영학회지2004 · 제32권 제4호품질경영 활동이 성과에 미치는 영향에 대한 품질경영 프로그램의 조절효과에 대한 관한 연구권영훈한국품질경영학회 · 품질경영학회지2006 · 제34권 제3호기업의 품질경영 실태와 성과인식에 관한 연구이만표한국품질경영학회 · 품질경영학회지2003 · 제31권 제3호

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