본문 바로가기
KERD
논문KCI 등재

병원의 진료 서비스 공급 사슬 모델링을 위한 SCOR 모델의 적용

An Application of SCOR Model for Modeling a Service Supply Chain of a Hospital Treatment Service

1

조회

0

다운로드

5

인용

0

참고문헌

키워드

주제분류산업공학

초록

This paper deals with the application of Supply Chain Operations Reference (SCOR) model to make a Service Supply Chain(sSC) of a hospital treatment service. At first, we compare the service supply chain with the traditional supply chain. At second, we apply the SCOR model to a service supply chain of a hospital treatment service and make new process of the hospital service supply chain if we need it. Finally, we explain the applied results and propose the improvement points. The used level of SCOR model is from level 1 to level 3.

Abstract

This paper deals with the application of Supply Chain Operations Reference (SCOR) model to make a Service Supply Chain(sSC) of a hospital treatment service. At first, we compare the service supply chain with the traditional supply chain. At second, we apply the SCOR model to a service supply chain of a hospital treatment service and make new process of the hospital service supply chain if we need it. Finally, we explain the applied results and propose the improvement points. The used level of SCOR model is from level 1 to level 3.

참고문헌 (17)

  1. 권오경, "Supply Chain의 모델 및 평가" (2006)
  2. 김계수, "인터넷 포털 사이트의 서비스품질전략에 관한 연구", 경영학연구, 31(1), pp.9~209 (2002), 한국경영학회
  3. 김유정, "SCOR 방법론을 이용한 SCM 프로세스 평가에 관한 연구:H 기업을 중심으로", Information Systems Review, 3(1), pp.205~219 (2001)
  4. 백승익, "서비스사이언스 소개", IE 매거진, 14(1), pp.10~14 (2007)
  5. 서비스경영연구회 역, "글로벌 시대의 서비스 경영", pp.4~5 (2006), 한국맥그로우힐
  6. 이민호, "전자상거래에서 물류서비스 품질과 고객만족에 관한 연구", 경영정보학 연구, 12(4), pp.237~253 (2002), 한국경영정보학회
  7. 이성규, "공급사슬관리(SCM) 구축을 위한 새로운 SCOR 모형 및 구조에 대한 연구", 석사, pp.2001
  8. 이호창, "SCM의 성공적 구현을 위한 주요 성공 요인 분석에 관한 연구", 석사, pp.2000
  9. Barnett, M. W., "Analysis of The Virtual Enterprise Using Distributed Supply Chain Modeling and Simulation:An Application of e-SCOR", Proceedings of the 2000 Winter Simulation Conference, pp.352~355 (2000)
  10. Decosta-Claro, I., "The Performance of Material Management in Health Care Organizations", International Journal of Health Planning Management, 17, pp.69~85 (2002)
  11. Heskett, J. L., "The Service Profit Chain:How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value" (1997), Free Press
  12. "IBM; Developing Supply Chains to support Service Operations"[URL]
  13. Jeffrey, W. H., "Supply Chain Simulation Modeling Using the Supply Chain Operations Reference Model", Proceedings of DETC 2003 ASME 2003 Design Engineering Technical Conferences and Computers and Information in Engineering Conference, pp.1~9 (2003)
  14. Loveman, G. W., "Employee Satisfaction, Customer Loyalty, and Financial Performance:An Empirical Examination of the Service Profit Chain in Retail Banking", Journal of Service Research, 1(1), pp.18~31 (1998)
  15. Persson, F., "The Development of a Dynamic Supply Chain Analysis Too-Integration of SCOR and Discrete Event Simulation", International Journal of Production Economics doi, 10, pp.1016~ (2007)
  16. Rivard-Royer, H., "Hybrid Stockless:A Case Study-Lessons for Health-Care Supply Chain Integration", International Journal of Operations and Production Management, 22(4), pp.412~424 (2002)
  17. "Supply-Chain, Council"[URL]

관련 논문AI추천

이 간행물의 다른 논문 (21건)