본문 바로가기
KERD
논문KCI 등재

프로젝트 관리 정보시스템 품질이 프로젝트 성과와 사용자 만족도에 미치는 영향

Investigating the Impacts of the Quality of Project Management Information System on Project Performance and User Satisfaction

김승철|이태원|박소현
한국산업경영시스템학회 (KOREAN SOCIETY OF INDUSTRIAL AND SYSTEMS ENGINEERING)|2018.09|한국산업경영시스템학회지 (Journal of Korean Society of Industrial and Systems Engineering)|제41권 제3호|pp. 50-60|DOI 10.11627/jkise.2018.41.3.050

0

조회

0

다운로드

8

인용

0

참고문헌

키워드

Project PerformanceSystem QualityProject Management Information System(PMIS)
주제분류산업공학

초록

The use of Project Management Information System (PMIS) is increasing in project management industries such as construction, defense, manufacturing, software development, telecommunication, etc. It is generally known that PMIS helps to improve the quality of decision making in project management, and consequently improves the project performance. However, how much and which parts of project management performance are affected by PMIS still need to be studied further. The purpose of this study is to investigate the impact of PMIS quality on project management performance. We collected data from various project based industries such as construction, defense, manufacturing, software development and telecommunication by using survey questionnaire. PMIS quality was measured in three dimensions. They are system quality, information quality and service quality. Project management performance was measured in nine variables such as time reduction, work accuracy, cost management, etc. Statistical analyses such as multiple regression were used to analyze the data. The results showed that PMIS quality had significant impacts on the project management performance and user satisfaction. It was notable that only two dimensions out of the three PMIS quality dimensions, system quality and information quality, affected the project management performance. Also, it was found that PM performance played a mediating role between PMIS and user satisfaction, and between PMIS and reuse intention. The contribution of this research is that it helps to clarify what aspects of PMIS affect the project management performance and user satisfaction.

Abstract

The use of Project Management Information System (PMIS) is increasing in project management industries such as construction, defense, manufacturing, software development, telecommunication, etc. It is generally known that PMIS helps to improve the quality of decision making in project management, and consequently improves the project performance. However, how much and which parts of project management performance are affected by PMIS still need to be studied further. The purpose of this study is to investigate the impact of PMIS quality on project management performance. We collected data from various project based industries such as construction, defense, manufacturing, software development and telecommunication by using survey questionnaire. PMIS quality was measured in three dimensions. They are system quality, information quality and service quality. Project management performance was measured in nine variables such as time reduction, work accuracy, cost management, etc. Statistical analyses such as multiple regression were used to analyze the data. The results showed that PMIS quality had significant impacts on the project management performance and user satisfaction. It was notable that only two dimensions out of the three PMIS quality dimensions, system quality and information quality, affected the project management performance. Also, it was found that PM performance played a mediating role between PMIS and user satisfaction, and between PMIS and reuse intention. The contribution of this research is that it helps to clarify what aspects of PMIS affect the project management performance and user satisfaction.

참고문헌 (34)

  1. Ali, A.S.B., "Impact of organization and project factors on acceptance and usage of project management software and perceived project success", Project Management Journal, 39(2), pp.18~29 (2008)
  2. Baccarini, D., "The logical framework method for defining project success", Project Management Journal, 30(4), pp.25~32 (1999)[DOI]
  3. Baron, R.M., "The moderator-mediator variable distinction in social psychological research : Conceptual, strategic, and statistical considerations", Journal of Personality and Social Psychology, 51, pp.1173~1182 (1986)[DOI]
  4. Braglia, M., "An integrated approach to implement Project Management Information Systems within the Extended Enterprise", International Journal of Project Management, 32(1), pp.18~29 (2014)[DOI]
  5. Caniels, M.C.J., "The effects of Project Management Information Systems on decision making in a multi project environment", International Journal of Project Management, 30(2), pp.162~175 (2012)[DOI]
  6. Cooke-Davies, T., "The Real Success Factors on Projects", International Journal of Project Management, 20(3), pp.185~190 (2002)[DOI]
  7. DeLone, W.H., "Information systems success : the quest for the dependent variable", Information Systems Research, 3(1), pp.60~95 (1992)[DOI]
  8. DeLone, W.H., "The DeLone and McLean model of Information systems success : a tenyear update", Journal of Management Information System, 19(4), pp.9~30 (2003)[DOI]
  9. Froese, T.M., "The impact of emerging information technology on project management for construction", Automation in Construction, 19(5), pp.531~538 (2010)[DOI]
  10. Goodman, L.A., "On the exact variance of products", Journal of the American Statistical Association, 55, pp.708~713 (1960)[DOI]
  11. Jaafari, A., "Towards a smart project management information system", International Journal of Project Management, 16(4), pp.249~265 (1998)[DOI]
  12. 김명진, "건설 PMIS 현황분석에 기반한 통합양식체계 프로토타입", 한국건설관리학회 논문집, 12(5), pp.3~11 (2011), 한국건설관리학회
  13. 윤정환, "현장 사용자 관점에서의 건설 정보시스템 만족도 분석", 한국건설관리학회 논문집, 7(4), pp.126~136 (2006), 한국건설관리학회
  14. Lee, S.K., "Assessment of ASP-PMIS Quality in Korea", KICEM Journal of Construction Engineering and Project Management, 1(3), pp.9~17 (2011)[DOI]
  15. Lee, S.K., "Critical Success Factors for Project Management Information System in Construction", KICEM Journal of Construction Engineering and Project Management, 1(1), pp.25~30 (2011)[DOI]
  16. Lee, S.K., "Success model of project management information system in construction", Automation in Construction, 25, pp.82~93 (2012)[DOI]
  17. 이슬기, "PMIS의 품질이 프로젝트관리의 성공에 미치는 영향 분석", 한국건축시공학회지, 10(6), pp.117~126 (2010), 한국건축시공학회
  18. Liberatore, M.J., "Factors influencing the usage and selection of project management software", IEEE Transactions Engineering Management, 50(2), pp.164~174 (2003)[DOI]
  19. Light, M., "Realizing the benefits of projects and portfolio management", pp.1~31
  20. Love, P.E.D., "A project management quality cost information system for the construction industry", Information & Management, 40(7), pp.649~661 (2003)[DOI]
  21. 나광태, "액티비티 기반의 EVM - PMIS 통합모델 구축", 한국건축시공학회지, 10(1), pp.199~212 (2010), 한국건축시공학회
  22. Parasuraman, A., "SERVQUAL : A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality", Journal of Retailing, 62(1), pp.12~40 (1988)
  23. 박경모, "차세대 스마트형 PMIS 시스템 개발", 한국건설관리학회 논문집, 14(2), pp.117~130 (2013), 한국건설관리학회[DOI]
  24. Petter, S., "Measuring information systems success : models, dimensions, measures, and interrelationship", European Journal of Information Systems, 17(3), pp.236~263 (2008)[DOI]
  25. Petter, S., "Information Systems Success : The Quest for the Independent Variables", Journal of Management Information Systems, 29(4), pp.7~62 (2013)[DOI]
  26. Project Management Institute, "A Guide to the Project Management Body of Knowledge", ~ (2013)
  27. Raymond, L., "Project management information systems : An empirical study of their impact on project managers and project success", International Journal of Project Management, 26(2), pp.213~220 (2008)[DOI]
  28. Sobel, M.E., "Asymptotic confidence intervals for indirect effects in structural equation models", Sociological Methodology, 13, pp.290~312 (1982)[DOI]
  29. Song, I.K., "Development of intranet-based Program Management Information System of multi-complex project with application of BIM", Journal of KIBIM, 2(1), pp.27~39 (2012)
  30. Stewart, R.A., "IT enhanced project information management in construction : Pathways to improved performance and strategic competitiveness", Automation in Construction, 16(4), pp.511~517 (2007)[DOI]
  31. 성민우, "건설 PMIS 품질이 사용의도 및 사용자 만족도에 미치는 영향", 한국건축시공학회지, 12(1), pp.122~132 (2012), 한국건축시공학회
  32. 염지웅, "시스템 요구사항 분석을 통한 도시재생사업 수행을 지원하는 종합사업관리 시스템 프로토타입 개발", 한국건축시공학회지, 9(4), pp.85~92 (2009), 한국건축시공학회
  33. 윤재호, "건설사업관리 정보시스템(PMIS)구축에 관한 연구", 한국건설관리학회 논문집, 3(4), pp.132~138 (2002), 한국건설관리학회
  34. Zviran, M., "Measuring IS user satisfaction : review and implications", Communications of the Association for Information Systems, 12(1), pp.81~103 (2003)

관련 논문AI추천

프로젝트 성과, 사용자 만족도 및 재사용의도에 미치는 PMIS의 산업별 영향 비교김승철, 박소현, 이아연한국산업경영시스템학회 · 한국산업경영시스템학회지2021 · 제44권 제3호IS프로젝트에서 PMS 품질이 성과에 미치는 영향에 대한 연구안현철, 정천수한국지식경영학회 · 지식경영연구2012 · 제13권 제3호정보시스템 품질이 공공정보화사업 성과에 미치는 영향: 사용자의 매개효과를 중심으로김승철, 김원기, 박소현한국정보처리학회 · 정보처리학회논문지. 컴퓨터 및 통신시스템2019 · 제8권 제8호건설 기록정보관리시스템 이용만족도에 관한 연구김성희, 윤경숙, 이예빈한국비블리아학회 · 한국비블리아학회지2016 · 제27권 제2호공공기관 정보화사업 성과의 영향요인 분석: 정보시스템 성공모형 중심으로김재영, 명성준, 임준형한국비교정부학회 · 한국비교정부학보2018 · 제22권 제4호정보시스템 사용이 FM 업무성과에 미치는 효과유정호한국퍼실리티매니지먼트학회 · 한국퍼실리티매니지먼트학회지2017 · 제12권 제1호

이 간행물의 다른 논문 (21건)

공적개발원조 사업의 효율성 분석을 통한 미래 정책 방향성 : 우리나라 ODA 사업 수혜국을 중심으로김대철, 남현동pp. 1-10프로젝트 거버넌스가 대리인 갈등 및 프로젝트 성공에 미치는 영향 : 대리인 이론 관점정은주, 정승렬, 김보람pp. 11-20건설 산업에서 발주자의 권력이 시공사의 행동에 미치는 영향이아연, 김승철, 김정훈pp. 21-29프로젝트 조직자원이 경영성과에 미치는 영향오민정, 진상준, 박소현pp. 30-40PPP 사업에서 프로젝트관리자(PM)의 리더십유형이 프로젝트성과에 미치는 영향황재승, 부제만pp. 41-49
원문 보기