의류제품의 소비자 피해 사례에 대한 실증분석
An Empirical Analysis on Consumer Damage Cases of Clothing Products
2
조회
0
다운로드
2
인용
0
참고문헌
키워드
초록
The purpose of this study is to investigate and analyze the actual conditions ofconsumer damage occuring in the use of clothing products. The data used for analysisincluded 470 cases, which were deliberated by requesting consumer disputes deliberationat the consumer consultation room of Masan YWCA at the Kyeongsangnamdo ConsumerLife Center belonging to the Kyeongnam provincial office. The disputes regarding theclothing products insisted that consumers suffered damage for the period from March,2011 to June, 2013. The data processing was carried out by SPSS 14 and the statisticstechniques used went through a cross tabulation analysis and χ2-test. The results are as follows. The difference in the analysis result of purchase path andmaterial as to kinds of clothing products showed a significant difference. The damagetypes of clothing products were classified into five types: change of color, change of style,change of surface and touch, breakage of subsidiary materials, and others. The damagedclothing products showed a difference for damage frequency according to the items ofclothing products; in particular, damage frequency for change of color appeared high. Thedamage contents of change of color were identified as metachromatism, discoloration andyellowing, stain occurrence, and decolorization. The damage responsibility for theseclothing products appeared to be various as to clothing items, but was higher at drycleaners and manufacturers.
Abstract
The purpose of this study is to investigate and analyze the actual conditions ofconsumer damage occuring in the use of clothing products. The data used for analysisincluded 470 cases, which were deliberated by requesting consumer disputes deliberationat the consumer consultation room of Masan YWCA at the Kyeongsangnamdo ConsumerLife Center belonging to the Kyeongnam provincial office. The disputes regarding theclothing products insisted that consumers suffered damage for the period from March,2011 to June, 2013. The data processing was carried out by SPSS 14 and the statisticstechniques used went through a cross tabulation analysis and χ2-test. The results are as follows. The difference in the analysis result of purchase path andmaterial as to kinds of clothing products showed a significant difference. The damagetypes of clothing products were classified into five types: change of color, change of style,change of surface and touch, breakage of subsidiary materials, and others. The damagedclothing products showed a difference for damage frequency according to the items ofclothing products; in particular, damage frequency for change of color appeared high. Thedamage contents of change of color were identified as metachromatism, discoloration andyellowing, stain occurrence, and decolorization. The damage responsibility for theseclothing products appeared to be various as to clothing items, but was higher at drycleaners and manufacturers.
참고문헌 (19)
- "A sudden increase of consumer disputes related to clothing and laundry" (2013)[URL]
- Choi, H., "A study on the consumer's dissatisfaction for the clothing product : With YWCA consumer's claims", Journal of the Korean Society of Clothing and Textiles, 17(4), pp.550~564 (1993)
- FITI, "The influence affecting color change of dyed textile by perspiration and ultraviolet rays" (1997), FITI
- FTC, "Consumer dispute resolution standard notification No. 2011-10", FTC, ~ (2011)
- 홍경희, "유？아동 의류 제품의 세탁과 관련된 소비자 피해 사례 및 불평 행동 연구", 복식문화연구, 15(1), pp.25~36 (2007), 복식문화학회
- "The clothing & fiber products which the consumer damage from TV home shopping was the most" (2013)[URL]
- 김찬주, "현대 착용한복의 색변화에 대한 종단적 연구", 복식, 59(2), pp.59~69 (2009), 한국복식학회
- "Clothing and fiber personal effects having the most consumer disputes" (2011)[URL]
- Kim, Jeonggyu, "패션소재 기획" (2001), Kyomunsa
- Kim, K., "A trend analysis to the consumer damage from electronic commerce for the first half 2008", Consumer policy trend, (7), pp.1~18 (2008)
- Kim, S., "피복재료학" (1992), Kyomunsa
- Kweon, S., "A study on the actual state of wearing Korean traditional clothes and purchasing factor", Korean Journal of Human Ecology, 7(1), pp.129~138 (1998)
- "Clothing·laundry service disputes: A half of mistake to the manufacturers and laundrymen" (2013)[URL]
- "The consumer dissatisfaction increase to fiber personal effects" (2011)[URL]
- "The consumer damage from electronic commerce, 17.4% of total consumer damage: Damage related to clothing fiber personal effects, male in their 20s-30s, and contract was the greatest in number" (2011)[URL]
- Rhie, J., "섬유제품의 성능유지와 관리" (2000), Hyungseul publishing Ltd
- "Disputes related to clothing, the half responsibility of manufacturers and laundrymen" (2013)[URL]
- Yousima, E., "消費者のためのv被服材料" (2000), Shirugyo Publishing Ltd
- Yu, H., "A research on the actual condition to the laundry accident of clothing products: Focusing on the Chungbuk region", Proceedings of the Korean Society of Clothing and Textiles Conference, pp.95~ (2004), The Korean Society of Clothing and Textiles