Personalized Support for Creative Problem Solving: Design and Development of a Generative AI Chatbot in Design Thinking

Abstract

With the growing adoption of contextualized generative AI chatbots, there is an increasing demand for tailored solutions to enhance learners' educational experiences. This study aimed to develop a generative AI chatbot specifically designed to assist learners in addressing challenges associated with design thinking and to evaluate its effectiveness in fostering creative problem-solving skills. A functional chatbot, grounded in established design thinking frameworks and generative AI applications, was successfully developed. The process involved fine-tuning the GPT-4o model, building the chatbot in HTML, and applying diverse prompt engineering strategies to enable effective learner support. Integration of the chatbot into design thinking activities resulted in a statistically significant improvement in learners' creative problem-solving abilities. These findings highlight the potential of contextualized generative AI chatbots to enhance learning outcomes and lay a foundation for future applications across diverse educational contexts.