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학습민첩성이 변화지향 조직시민행동에 미치는 영향: 직무요구-자원 모델의 적용

The Effect of Learning Agility on Change-Oriented OCB: Focusing on the Job Demands-Resources Model

박태성
한국중소기업학회|2022.03|중소기업연구|제44권 제1호|pp. 31-57

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참고문헌

키워드

조절된 매개효과Work EngagementLearning Agility일몰입학습민첩성변화지향 조직시민행동직무요구-자원(JD-R) 이론Change-Oriented OCBJD-R TheoryModerated Mediation Effect.
주제분류경영학

초록

오늘날 경영환경은 변동성(Volatility), 불확실성(Uncertain ty), 복잡성(Complexity), 모호성(Ambiguity)의 세계로 불리며, 복잡하고 예측할 수 없는상황에 직면해 있다. 하지만 중소기업의 조직구성원들은 근원적 한계로 인해 급속한 경영환경변화에 대응하기가 현실적으로 매우 어렵다. 이에, 본 연구는 직무요구-자원이론에근거하여 중소기업 조직구성원을 대상으로 일몰입이 개인자원으로서의 학습민첩성과변화지향 조직시민행동의 관계를 매개하는지를 파악하고, 학습민첩성과 일몰입의 관계에서업무과부하와 역할모호성의 조절효과, 변화지향조직시민행동의 관계에서 조절된매개효과를 실증하고자 하였다. 연구 표본은 국내 기업들 중 근로자 수 50인 이상, 300인미만의 중소기업에 근무하는 근로자를 대상으로 유효표본 281개를 활용하였다. 연구결과학습민첩성이 일몰입을 매개로 변화지향 조직시민행동에 긍정적 영향을 미치는 것으로나타났다. 더불어 역할모호성은 학습민첩성과 변화지향 조직시민행동에 관계에서 일몰입의매개효과를 약화시키는 것으로 나타났다. 본 연구의 실증결과는 중소기업 조직구성원의학습민첩성이 직무요구와 상호작용하는 개인자원으로써 기능하는 사례이며, 경영환경변화에 대응하기 위한 중소기업의 인적자원개발과 관리에 실무적 시사점을 제공한다.

Abstract

This study aimed to explore the mediating effect of the work engagement of SME employees on the relationship between their learning agility and change-oriented organizational citizenship behavior as a personal resource based on the job demands-resources model theory and empirically investigate the moderating effect of work overload and role ambiguity on the relationship between learning agility and work engagement as well as the mediating effect on the relationship with change-oriented organizational citizenship behavior. To this end, 281 effective samples of workers at Korean SMEs that have between 50 and 300 employees were utilized. As a result, it was revealed that learning agility had a positive effect on change-oriented organizational citizenship behavior with the mediator of work engagement. In addition, role ambiguity was found to reduce the mediating effect of work engagement on the relationship between learning agility and change-oriented organizational citizenship behavior. This study shows that the learning agility of SME employees functions as a personal resource that interacts with job demand. Furthermore, it provides practical implications for the development and management of human resources for SMEs in response to changes in the business environment.

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