QUEST 2.0을 이용한 휠체어 사용 만족도 비교
A Comparative Study on the User Satisfaction of Wheelchair Using the QUEST 2.0
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초록
본 연구는 QUEST 2.0을 이용하여 일반 휠체어 사용자와 맞춤형 휠체어 사용자의 만족도를 비교 분석하였다. 만족도 조사 결과, 전반적으로 맞춤형 휠체어 사용자의 만족도가 일반 휠체어 사용자보다 높게 나타났다. 그러나 가격 항목에서는 두 집단 모두 대부분의 대상자가 불만족하였고, 일반 휠체어 사용자는 전문적인 진단평가와 수리 및 보수, 관련 정보제공 등의 사후관리가 거의 이루어지지 않거나 매우 불만족한 것으로 조사되었다. 맞춤형 휠체어 사용자는 사후관리 등에 대체로 만족하였으나 전문서비스에 대한 내용과 효과에 대한 검증이 필요한 것으로 사료된다. 중요도 조사결과, 두 집단 공통으로 안전성과 편안함, 수리 및 보수를 우선순위로 선택하였다. 가장 적합한 보조공학 장치를 선택하고 미사용으로 방치되는 일을 예방하기 위해서는 소비자 중심의 서비스가 필요하고, 서비스 인증제 등을 통한 서비스의 질적 수준을 담보할 수 있는 시스템이 요구된다.
Abstract
The purpose of this study was to evaluate user satisfaction of standard manual wheelchair and custom fitted manual wheelchair. A modified version of the Qubec User Evaluation of Satisfaction with assistive technology(QUEST) was used to assess satisfaction of 21 subjects who used a standard manual wheelchair and 27 subjects who used a custom fitted manual wheelchair.As a result of this study, overall the subjects in the custom fitted wheelchairs and seating systems were more satisfied(3.67 compared with 3.02) with their AT.The items clients were least satisfied with were related to services issues, such as Repairs & servicing, Follow-up Service, or Professional Service, and thus satsfaction with the service was scored lower than satisfaction with the device in user of standard manual wheelchair. The results revealed that the item safety was the most important consumer criterion and a substantial proportion of users were not satisfied about item cost.The suggestions of this study was as follow: 1) presents a user-driven process in order to facilitate the choice of the most appropriate assistive device and to prevent assistive devices from being unused. 2) there is a need to introduce the QTS(Quality Technology Services) and the construction of SDS(Service Delivery System) is required.
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