A study on the Moderating Effect of Social Support in Line with the Effect of the Organizational Socialization Perceived by Hotel Employees on the Turnover Intention
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This study aims to verify the effect of the organizational socialization on turnover intention among hotel employees and the moderating effect of social support accordingly. The researching findings are as follows. First, when it comes to the effect of the organizational socialization on turnover intention, the higher the perception on the organizational socialization is, the less the turnover intention will be. In addition, in terms of difference in the extent of effect of the organizational socialization on turnover intention, the relationship among members turned out to be the most significant factor to influence turnover intention, followed by understanding of organization goals and values and the extent of skill acquisition Therefore, it is important for hotel corporations to build positive organizational socialization among new recruits. Second, the result of verifying the moderating effect of social support in line with the relationship between organizational socialization and turnover intention showed that emotional support has turned out to have the moderating effect in the extent of skill acquisition, relationship among members, understanding of organization goals and values and the relationship with turnover intention while, in terms of informative support, skill acquisition only has shown to have the moderating effect in relationship with turnover intention. Last evaluative support has shown to have the moderating effect in the extent of skill acquisition, relationship among members, understanding of organization goals and values and the relationship with turnover intention. Therefore, hotel corporations should create positive atmosphere and provide administrative and financial support to be able to make a variety of social supports available.
Abstract
This study aims to verify the effect of the organizational socialization on turnover intention among hotel employees and the moderating effect of social support accordingly. The researching findings are as follows. First, when it comes to the effect of the organizational socialization on turnover intention, the higher the perception on the organizational socialization is, the less the turnover intention will be. In addition, in terms of difference in the extent of effect of the organizational socialization on turnover intention, the relationship among members turned out to be the most significant factor to influence turnover intention, followed by understanding of organization goals and values and the extent of skill acquisition Therefore, it is important for hotel corporations to build positive organizational socialization among new recruits. Second, the result of verifying the moderating effect of social support in line with the relationship between organizational socialization and turnover intention showed that emotional support has turned out to have the moderating effect in the extent of skill acquisition, relationship among members, understanding of organization goals and values and the relationship with turnover intention while, in terms of informative support, skill acquisition only has shown to have the moderating effect in relationship with turnover intention. Last evaluative support has shown to have the moderating effect in the extent of skill acquisition, relationship among members, understanding of organization goals and values and the relationship with turnover intention. Therefore, hotel corporations should create positive atmosphere and provide administrative and financial support to be able to make a variety of social supports available.
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