본문 바로가기
KERD
논문KCI 등재

호텔종사원의 직무착근도가 이직의도와 조직시민행동에 미치는 구조모형에 관한 연구 -직무만족, 조직몰입, 경력몰입의 매개역할을 중심으로-

The Effects of Employees' Job Embeddedness on Turnover Intention and Organizational Citizenship Behavior in Hotel Industry. -Focusing on mediating effects of job satisfaction, organizational commitment and career commitment-

이경아|오흥철
한국관광산업학회 (Korean Tourism Industry Research Association)|2012.08|Tourism Research|제35호|pp. 37-61

1

조회

0

다운로드

38

인용

0

참고문헌

키워드

조직몰입직무만족조직시민행동Job satisfaction직무착근도이직의도Organizational commitmentTurnover intention경력몰입Organizational Citizenship BehaviorJob embeddednessCareer commitment
주제분류관광학

초록

The purpose of this study was examining structural relationship among job embeddedness, turnover intention and organizational citizenship behavior in the hotel industry. Based on literature review, three sub-dimensions of job embeddedess were derived fits, links, and sacrifice. The existing theoretical background process three mediating aspects: (job satisfaction, organizational commitment and career engagement) among job embeddedness, turnover intention and organizational citizenship behavior. Based on the casual relationship between the constructs proposed, a conceptual model was proposed. The model was tested using the data collected from 367 hotel employees. The results of the study are as follows: First, data analysis indicates that three dimensions of job embeddedness(fits, links and sacrifice) helps to enhance employee's job satisfaction, thus employees can have enthusiasm and lots of energy in the work place. Second, organizational commitment and career commitment as one of work attitudes influenced on turnover intention statistically. Thus, the moderating effects of organizational commitment and career commitment helps minimizing turnover intentions. Third, job satisfaction enhance organizational citizenship behavior directly. Fourth, job satisfaction failed to influence as mediator between job embeddedness and turnover intention. These results are expected to give some theoretical contributions for job embeddedness research subject with its try for theory's generalization. And they are also expected to give some helps for management of hotel industry, especially its strategic human resource systems. Overall, our results indicate job satisfaction, organizational commitment and career commitment as mediator between job embeddedness and turnover intention as a meaningful mechanism through which to understanding this linkage.

Abstract

The purpose of this study was examining structural relationship among job embeddedness, turnover intention and organizational citizenship behavior in the hotel industry. Based on literature review, three sub-dimensions of job embeddedess were derived fits, links, and sacrifice. The existing theoretical background process three mediating aspects: (job satisfaction, organizational commitment and career engagement) among job embeddedness, turnover intention and organizational citizenship behavior. Based on the casual relationship between the constructs proposed, a conceptual model was proposed. The model was tested using the data collected from 367 hotel employees. The results of the study are as follows: First, data analysis indicates that three dimensions of job embeddedness(fits, links and sacrifice) helps to enhance employee's job satisfaction, thus employees can have enthusiasm and lots of energy in the work place. Second, organizational commitment and career commitment as one of work attitudes influenced on turnover intention statistically. Thus, the moderating effects of organizational commitment and career commitment helps minimizing turnover intentions. Third, job satisfaction enhance organizational citizenship behavior directly. Fourth, job satisfaction failed to influence as mediator between job embeddedness and turnover intention. These results are expected to give some theoretical contributions for job embeddedness research subject with its try for theory's generalization. And they are also expected to give some helps for management of hotel industry, especially its strategic human resource systems. Overall, our results indicate job satisfaction, organizational commitment and career commitment as mediator between job embeddedness and turnover intention as a meaningful mechanism through which to understanding this linkage.

참고문헌 (70)

  1. 김경환, "호텔 및 카지노에서 리더에 대한 신뢰가 리더십과 조직유효성간의 관계에서 매개역할", 호텔경영학연구, 15(5), pp.31~50 (2006), 한국호텔외식경영학회
  2. 김근우, "호텔종사원의 공정성지각이 직무만족에 의한 조직시민행동과 이직의도에 미치는 영향", Tourism Research, 21, pp.269~289 (2005)
  3. 김만술, "관광호텔 종사원의 근로가치관이 조직몰입에 미치는 영향- 경주지역 관광호텔을 중심으로 -", 관광연구, 17(1), pp.3~54 (2002), 대한관광경영학회
  4. 김성국, "조직과 인간행동" (1999), 명경사
  5. 김영국, "외식산업 파트타임 근무와 풀타임 근무의 차이: 직무몰입과 조직몰입, 그리고 이직의 조절효과", 관광학연구, 30(1), pp.233~250 (2006), 한국관광학회
  6. 김원식, "호텔 종사원의 직무 착근도가 자긍심, 조직몰입, 직무 만족에 미치는 영향", 관광레저연구, 23(2), pp.41~60 (2011), (사)한국관광레저학회
  7. 김성민, "호텔 종사원의 직무착근도와 역할스트레스원이 직무만족, 조직몰입 및 이직의도에 미치는 영향", 박사, pp.2008
  8. 도윤경, "사회적 지원을 고려한 직무스트레스와 직무태도와의 관계: 비서직 종사자를 대상으로", 인적자원개발연구, 1(1), pp.293~323 (1999)
  9. 류정란, "직무배태성이 조직 잔류에 미치는 영향에 관한 연구", 석사, pp.2005
  10. 박규경, "경력계획이 경력만족, 경력몰입 및 이직의도에 미치는 영향에 관한 연구 : 조직지원을 조절변수로", 석사, pp.2000
  11. 박인규, "호텔 종사원의 직무착근도가 이직의도에 미치는 영향에 관한 연구", 박사, pp.2005
  12. 서철현, "호텔종사원이 지각하는 조직의 신회가 조직시민행동에 미치는 영향과 직무만족의 매개역할", 관광연구, 15(2), pp.135~156 (2000)
  13. 이기은, "경력몰입의 결정요인과 효과에 관한 연구", 인사조직연구, 9(2), pp.177~214 (2001)
  14. 이기은, "전문직 종사자의 조직 및 전문직업에 대한 이중몰입 결정요인에 관한 연구 -평행모형을 이용하여-", 경영학연구, 31(2), pp.12~574 (2002), 한국경영학회
  15. 이선규, "직무 임베디드니스가 조직시민행동과직무성과에 미치는 영향에 관한 연구", 디지털정책연구, 6(2), pp.107~115 (2008), 한국디지털정책학회
  16. 이선호, "외식산업 조리종사자의 직무만족과 이직성향에 대한 실태분석", 한국조리학회지, 9(4), pp.37~53 (2003)
  17. 이순구, "호텔 조직의 리더십이 서비스 지향성과 심리적 계약에 따라 조직시민행동에 미치는 영향", 박사, pp.2008
  18. 이정인, "여행사 종사원이 직무배태성이 이직의도와 조직시민행동에 미치는 영향에 관한 연구", 석사, 관광경영, pp.2007
  19. 장은미, "경력관련변수와 조직몰입분석: 경력단계와 경력 경로와의 관계", 경영저널, 26(2), pp.271~286 (1997)
  20. 장재윤, "연구개발 전문가의 조직적응 : 조직몰입 및 전문분야 몰입", 박사, pp.1996
  21. 정영우, "인터널 마케팅이 관광호텔 조리직 종사원의 조직몰입에 미치는 영향", 호텔경영학연구, 13(2), pp.117~132 (2004), 한국호텔외식경영학회
  22. 조영복, "조직구성원의 직무배태성이 조직잔류에 미치는 영향", 인적자원관리연구, 15(1), pp.173~200 (2008), 한국인적자원관리학회
  23. 정혜원, "경력계획이 조직 구성원의 태도에 미치는 영향 : 경력몰입의 매개효과를 중심으로", 석사, pp.2001
  24. 최학수, "여행사 종사원의 근로가치관이 조직몰입에 미치는 영향: 부산지역 여행사를 중심으로", 관광·레저연구, 13(2), pp.129~146 (2002)
  25. 하동현, "호텔 종사원의 직무착근도와 역할스트레스원이 직무만족, 조직몰입 및 이직의도에 미치는 영향", 관광연구, 24(6), pp.173~191 (2010), 대한관광경영학회
  26. 한진수, "호텔 기업의 내부마케팅활동이 종사원의 직무만족, 조직몰입 및 고객지향성에 미치는 영향", 호텔경영학연구, 14(3), pp.191~213 (2005), 한국호텔외식경영학회
  27. 탁진국, "다운사이징 조직에서의 경력개발", 인문사회과학논문집, 28, pp.153~170 (1999)
  28. Anderson, J. C., "Structural equation modeling in practice: A review and recommended two-step approach", Psychology Bulletin, 103(3), pp.411~423 (1988)
  29. Aryee, S., "Antecedents and Outcomes of Career commitment", Journal of Vocational Behavior, 40(3), pp.288~305 (1992)
  30. 이유재, "On the evaluation of structural equation models", Journal of the Academy of Marketing Science 16(1), 16(1), pp.74~94, Springer New York
  31. Bateman, T. S., "Job satisfaction and the Good Soldier: The relationship between affect and employee citizenship", Academy of Management Journal, 26(4), pp.587~595 (1983)
  32. Blau, G., "The measurement and prediction of career commitment", Journal of Occupational Psychology, 58(4), pp.277~288 (1985)
  33. Bolon, D. S., "Organizational citizenship behavior among hospital employees: A multidimensional analysis involving job satisfaction and organizational commitment", Quarterly Journal of the American College of Hospitality Administrators, 42(2), pp.221~241 (1997)
  34. Brown, S. P., "Antecedents and Consequences of Sales Person Job Satisfaction Meta-Analysis and Assessment of Casual Effect", Journal of Marketing Research, 30(1), pp.63~77 (1993)
  35. Cherniss, C., "Career commitment in human service progessionals: a biographical study", Human Relations, 44(5), pp.419~437 (1991)
  36. Fishbein, M., "Attitude and the prediction of behavior", Readings in attitude theory and measurement learning & education, 4(1), pp.75~91 (1967)
  37. Goulet, L. R., "Career commitment: A reexamination and an extension", Journal of Vocational Behavior, 61(1), pp.73~91 (2002)
  38. Hall, D., "A Theoretical Model of Career Subidentity Development in Organizational Settings", Organizational Behavior and Human Performance, 6(1), pp.50~76 (1971)
  39. Hom, P. W., "Employee Turnover" (1995), South Western College Publishing
  40. Jaramillo, F., "The role of ethical climate on salesperson's role stress, job attitudes, turnover and performance", Journal of Personal selling & Sales Management, 26(3), pp.271~282 (2006)
  41. Konovsky, M. A., "Dispositional and Contextual Determinants of Organizational Citizenship Behavior", Journal of Organizational Behavior, 17(3), pp.253~266 (1996)
  42. Lee, T. W., "An unfolding model of voluntary employee turnover", Academy of Management Journal, 39(1), pp.5~36 (1996)
  43. Lee, T. W, "The effect of family structure on organizational commitment intention to leave and voluntary turnover", Journal of Managerial Issue, 11(4), pp.493~513 (2000)
  44. Locke, E. A., "What is Job satisfaction?", Organizational Behavior and Human Performance, 4(4), pp.309~336 (1969)
  45. Locke, E. A., "The nature and causes of job satisfaction. Handbook of industrial and organizational psychology" (1976), Rand -McNally
  46. Low, G. S, "Antecedents and consequences of satisfaction of sales burnout", European Journal of Marketing, 35(5), pp.587~611 (2001)
  47. March, J. G, "Organizations" (1958), John Willy & Sons
  48. Mathieu, J, "A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment", Psychological Bulletin, 108(2), pp.171~194 (1990)
  49. Meyer, J. P., "Testing the Side-bet Theory of Organizational Commitment: Some Methodological consideration", Journal of Applied Psychology, 69(3), pp.372~378 (1984)
  50. Meyer, J. P., "Affective, continuance and normative commitment to the organization: a meta-analysis of antecedents, correlates and consequences", Journal of Vocational Behaviour, 61(1), pp.20~52 (2002)
  51. Mitchell, T. R., "Why people stay: Using job embeddedness to predict voluntary turnover", Academy of Management Journal, 44(6), pp.1102~1121 (2001)
  52. Mobley, W. H., "Employee turnover: causes, consequences and control, reading" (1982), Addison-Wesley Publishing Co
  53. Morrow, P. C., "The theory and measurement of work commitment" (1993), JAI Press
  54. Morrison, E. W., "Role definitions and organizational citizenship behavior: The importance of the employee's perspective", Academy of Management Journal, 37(6), pp.1543~2156 (1994)
  55. Mowday, R. T., "Employee-organization linkages. The psychology of commitment, absenteeism and turnover" (1982), Academic Press
  56. Niehoff. B. P., "Justice as a mediator of the relationship between monitoring and organizational citizenship behavior", Academy of Management Journal, 36(3), pp.527~556 (1993)
  57. O'Reilly, C. A., "Organizational Commitment and Psychological attachment: The effects of Compliance, Identification and Internalization on prosocial behavior", Journal of Applied Psychology, 71(3), pp.492~499 (1986)
  58. Organ D. W., "Cognitive versus affective determinants of organizational citizenship behavior", Journal of Applied Psychology, 74(1), pp.157~164 (1989)
  59. Organ D. W., "A Meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior", Personal Psychology, 48(4), pp.775~802 (1995)
  60. Porter, L. W., "The measurement of organizational commitment", Journal of Vocational Behavior, 14(2), pp.224~247 (1979)
  61. Price, J. L., "Absenteeism and turnover of hospital employees" (1986), JAI
  62. Schermerhorn, J. R., "Essentials of management and behavior" (1996), John Wiley and Sons
  63. Schwepker Jr., "Ethical climates's relationship to job satisfaction, organizational commitment, and turnover intention in the sales force", Journal of Business Research, 54(1), pp.39~52 (2001)
  64. Smith, H. C., "Psychology of Industrial" (1995), McGraw-Hill
  65. Smith, C. A., "Organizational citizenship behavior: It's nature and antecedents", Journal of Applied Psychology, 68(4), pp.653~663 (1983)
  66. Steers, R. A., "Motivation and Work behavior(2nd eds.)" (1979), McGraw Hill
  67. Steffy, B. D., "The impact of family and career planning variables on organizational, career, and community commitment of professional women", Journal of vocational behavior, 32(2), pp.196~212 (1988)
  68. Tett, R. P., "Job satisfaction, organizational commitment, turnover intention, and turnover: Path analyses based on meta-analytic findings", Personnel Psychology, 46(2), pp.259~293 (1993)
  69. Wheeler, S. C., "Understanding the role of the self in prime-to-behavior effects: The active-self account", Personality and Social Psychology Review, 11(3), pp.234~261 (2007)
  70. Williams, L. J., "Antecedents and consequences of satisfaction and commitment in turnover models: A reanalysis using latent variable structural equation method", Journal of Applied Psychology, 71(2), pp.219~231 (1986)

관련 논문AI추천

여행사 종사원의 직무착근도가 조직시민행동과 조직잔류에 미치는 영향현은지관광경영학회 · 관광경영연구2013 · 제17권 제1호호텔 조리종사원의 직무자원, 직무착근도, 조직시민행동 및 직무성과간의 관계 연구이오준한국외식산업학회 · 한국외식산업학회지2014 · 제10권 제3호호텔 식음료종사원의 직무자원이 직무착근도, 조직몰입 및 직무성과에 미치는 영향권정희한국호텔리조트학회 · 호텔리조트연구2014 · 제13권 제1호이벤트 종업원들의 이직의도에 미치는 영향에 관한 연구-직무착근도(job embeddedness)를 중심으로-김성필, 이준석, 최영민한국항공경영학회 · 한국항공경영학회지2008 · 제6권 제1호호텔종사원의 경력개발이 성과에 미치는 영향이정화, 조원섭한국호텔리조트학회 · 호텔리조트연구2025 · 제24권 제1호호텔의 조직사회화가 구성원의 경력몰입 및 이직 의도에 미치는 영향신혜령, 조성억, 최정길관광경영학회 · 관광경영연구2020 · 제24권 제7호

이 간행물의 다른 논문 (11건)

내국인 카지노에 있어 거래적 리더십과 변혁적 리더십이 조직몰입에 미치는 영향 - 공정성과 임파워먼트의 매개역할을 중심으로 -이수광, 정인숙pp. 1-21성과평가정보에 대한 의사소통이 호텔종사원의 협력과 서비스품질개선에 미치는 영향윤세남pp. 23-35카지노리조트 패키지상품 선택속성에 관한 연구이정자, 손재영, 김경미, 선우영수pp. 63-79호텔구성원의 감정노동이 학습지향성과 조직몰입에 미치는 영향조문식, 이상우pp. 81-96IPA를 활용한 리조트 선택속성 평가에 관한 연구 - 리조트유형을 중심으로 -최동희pp. 97-113
원문 보기