NCS 기반 항공객실서비스영어 교재에 관한 분석
An analysis of the textbooks for airline service English within the NCS framework
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참고문헌
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초록
This study aims to analyze a number of textbooks for airline service English within the context of the National Competency Standards (NCS) framework. English for Specific Purposes (ESP) is a learner-centered sub-field of English language education which places an emphasis on narrowing the gap between what is taught in school and what is needed in the workplace. From the perspective of ESP, the study uses the nine competency units and 33 competency unit constituents related to ‘Aircraft Cabin Service’ of the NCS framework. These competency units are based on industry requirements, and were developed by the Korean government with the help of experts from the aircraft cabin service industry. The study analyzes ten textbooks published since 2013. The results of the analysis show that too much importance has been given to cabin service before and during the flight. Of the total 1,071 dialogues of the ten textbooks, 37% of the dialogues are concentrated on in-flight services and 17% on pre-departure services, whereas only 4% of the dialogues are related to the management of a medical emergency. The study suggests that future textbooks should be balanced by proportionately including such content as dealing with a medical emergency, helping special service passengers, and handling passengers with complaints.
Abstract
This study aims to analyze a number of textbooks for airline service English within the context of the National Competency Standards (NCS) framework. English for Specific Purposes (ESP) is a learner-centered sub-field of English language education which places an emphasis on narrowing the gap between what is taught in school and what is needed in the workplace. From the perspective of ESP, the study uses the nine competency units and 33 competency unit constituents related to ‘Aircraft Cabin Service’ of the NCS framework. These competency units are based on industry requirements, and were developed by the Korean government with the help of experts from the aircraft cabin service industry. The study analyzes ten textbooks published since 2013. The results of the analysis show that too much importance has been given to cabin service before and during the flight. Of the total 1,071 dialogues of the ten textbooks, 37% of the dialogues are concentrated on in-flight services and 17% on pre-departure services, whereas only 4% of the dialogues are related to the management of a medical emergency. The study suggests that future textbooks should be balanced by proportionately including such content as dealing with a medical emergency, helping special service passengers, and handling passengers with complaints.
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