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성공적인 공급망 관리를 위한 기업 내 기능부서 간 조정에 관한 이론 모형 개발

Developing a Theoretical Framework for Interfunctional Coordination toward Successful Supply Chain Management

민순홍
한국로지스틱스학회 (Korea Logistics Society)|2011.12|로지스틱스연구 (Korean Journal of Logistics)|제19권 제3호|pp. 55-82|DOI 10.15735/kls.2011.19.3.004

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참고문헌

키워드

moderating effect조절 효과공급망 관리supply chain management귀납적 연구이론 모형inductive research부서 간 조정interfunctional coordinationtheory model
주제분류경영학

초록

기능부서 간 업무조정(interfunctional coordination, 이하 부서 간 조정)이란 '기업 내 기능부서 간 긴밀한 관계와 엄격한 관리 통제를 바탕으로 고객 가치 창출, 시장 변화 대응과 같은 공동의 목표를 달성하기 위한 부서 간 조율된 노력'으로 정의한다. 성공적인 공급망 관리(supply chain management, 이하 SCM)를 위해서는 공급망에 참여하는 파트너 기업 간에 공동 목표를 달성하기 위해 긴밀한 관계를 바탕으로 협업해야 할 뿐 아니라, 기업 간 협업을 지원하기 위해 각 기업 내 부서 간 조정이 필수적이다. 부서 간 조정이 공급망 관리에 필수 조건임에도 불구하고, 부서 간 조정에 대한 연구가 부족하다. 본 논문은 관련 분야의 문헌과 현업 사례를 바탕으로 각 기업 내에서 수행하는 부서 간 조정의 의미를 명확히 개념화하고, 부서 간 조정의 선행조건과 결과에 대한 통합적 이론 모형을 제시한다. 본 논문은 공급망 관련 업무 복잡성이 부서 간 조정과 공급망 관리 간의 인과관계에서 조절변수로 작용함을 공급망 연구 최초로 이론화하였다. 제시된 이론 모형은 향후 연구자들이 실증 연구를 통해 검증하거나, 실증 연구를 위한 참고 자료로 사용할 수 있으며, 관리자들은 현재 부서 간 조정의 상태를 점검하고 개선하기 위한 분석 도구로 활용할 수 있다. 본 연구는 사회과학 분야에서 이론 모형을 개발하기 위한 전형적인 귀납적 연구이다.

Abstract

Interfunctional coordination within a firm is defined as synchronized effort among functional departments based on close relationships and strict management control to accomplish common goals such as customer value creation and rapid response to changing market environment. Successful supply chain management (SCM) requires not only interfirm cooperation among supply chain partners toward common performance goals but also interfunctional coordination across traditional functional departments within each partner firm to support SCM-related tasks. Regardless of the fact that interfunctional coordination within firms is a prerequisite for supply chain partners to work effectively with each other, research on the nature of interfunctional coordination in the context of SCM is scarce. Therefore, this study attempts to conceptualize the phenomenon called interfunctional coordination clearly, and explain potential antecedents and consequences of it based on existing literature and current management practices. This study also aims to describe how complexity in SCM-related tasks functions as a moderating variable in the causal relationship between intrafirm coordination and interfirm SCM. This research is a typical inductive, theoretical study to develop and propose an integrated theoretical model of interfunctional coordination. The suggested theoretical model can be used as a basis of future theoretical and empirical studies to confirm or disconfirm the presented theory for the advancement of the body of knowledge in the field of SCM.

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